# kerwayne johnson

kerwayne johnson is a remote worker on Himalayas, IT Technician / System Administrator at Aesir Interactive, based in Germany.

Source: https://himalayas.app/@kerwaynejohnson

```text
IT Support Specialist at Aesir Interactive who administered Azure AD and contributed to Jira and Confluence permission infrastructure redesign.
```

| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | Germany |
| Authorized to work in | Germany |
| Salary expectations | 35k+ EUR |
| Job categories | IT Support Specialist, Systems Administrator, IT Technician |
| Skills | IT Support, 1st Level Support, 2nd Level Support, Incident Management, Request Management, Azure Active Directory, Microsoft 365, Microsoft Intune, SCCM, PowerShell, Jira Service Desk, Confluence, Mobile Device Management, Workstation Setup, Hardware Deployments |
| LinkedIn | https://linkedin.com/in/kerwaynejohnson |

## About

```text
At Aesir Interactive, I provided first-level support across a Windows studio environment and administered MS (Azure) Active Directory accounts and permissions. I also maintained user guides and ticket records in Jira and Confluence, and contributed to IT project rollouts.

I was part of a zero-downtime overhaul of Jira and Confluence permission schemes, implementing standardized security group naming and configuring dynamic group memberships. I also supported a phased rollout with parallel functionality testing and access audits.
```

## Experience

### IT Technician / System Administrator

Aesir Interactive. Jan 2022 - Apr 2026

```text
Provided 1st-level support and administered Azure Active Directory, user accounts, and permissions. Managed hardware deployments, security escalations, and documentation in Jira/Confluence.
```

Skills: Azure-Active-Directory, Microsoft-365, Windows, RDP, Parsec, Jira, Confluence, Security-Monitoring, Documentation

### IT Support Specialist

Washington Suburban Sanitary Commission. May 2019 - Dec 2021

```text
Managed incident and request management, resolving over 60 IT incidents daily. Oversaw mobile device lifecycle and provided end-user support for account administration.
```

Skills: Incident-Management, Mobile-Device-Management, User-Support, SLA, Account-Administration

## Education

### Amazon Web Services (AWS)

AWS Certified Cloud Practitioner, Cloud Computing

```text
Currently enrolled in the AWS Certified Cloud Practitioner certification program.
```

### Microsoft

Microsoft Certified: Security, Compliance, and Identity Fundamentals (SC-900), Security, Compliance, and Identity

```text
Earned the Microsoft Certified: Security, Compliance, and Identity Fundamentals (SC-900) certification.
```

### CompTIA

CompTIA A+ Certification, IT Support

```text
Earned the CompTIA A+ certification.
```

## Tech stack

- Microsoft Teams
- Jira Service Desk
- PowerShell
- Azure Active Directory
- Confluence
- Microsoft Intune

To contact kerwayne, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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