# Kenneth Clark

Kenneth Clark is a remote worker on Himalayas, Technical Support Specialist at GenMobile, based in Honduras.

Source: https://himalayas.app/@kennethclark

```text
I resolve high-volume technical support cases and drive customer satisfaction and mobile sales.
```

| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | Honduras |
| Authorized to work in | Honduras |
| Salary expectations | 30k+ USD |
| Job categories | Technical Support Specialist, Customer Success Specialist, Customer Service, Technical Support Specialist, Sales, Virtual Assistant, Technical Support Technician, Technology Support Specialist, Technical Support Representative, Technical Helpdesk Specialist, Technical Support Associate, Technical Support Analyst, User Support Specialist |
| Skills | Technical Support, Customer Service, Customer Success, Sales, Cross Selling, Upselling, Customer Retention, Ticket Management, Root Cause Analysis, Billing Investigation, Data Analysis, Account Management, Zendesk, Oracle, Kustomer, Genesys Cloud, Cisco Finesse, Avaya, Five9, Microsoft Word, Excel, PowerPoint, Outlook, Google Workspace, Microsoft Teams, Slack, Notion, Asana, ChatGpt, Gemini, Grok, Claude, English, Spanish, Genesys, Omni |

## What I'm looking for

```text
I'm looking for a customer-facing remote role where I can resolve technical issues, manage customer cases, support service quality, and use my English and Spanish communication skills.
```

## About

```text
I've supported customers at GenMobile and Xfinity Mobile, resolving technical, billing, account, and mobile service issues across high-volume support environments.

At GenMobile, I investigated service problems through back-office account audits, root-cause analysis, and multi-tier diagnostic workflows. I documented and managed complex cases in Zendesk while handling multiple tickets with clarity and accuracy.

At Xfinity Mobile, I balanced technical support with consultative sales, recommending relevant products and services based on customer needs. I exceeded activation quotas by 15% while maintaining customer satisfaction above 90%.

I'm fluent in English and a native Spanish speaker, equipped to support customers through professional written communication. I work with CRM platforms, collaboration tools, and AI tools to keep cases organized and moving toward resolution.
```

## Experience

### Technical Support Specialist

GenMobile. Jan 2023 - Apr 2025

```text
Provided customer-focused technical support by analyzing reported issues, identifying root causes, and guiding customers toward appropriate resolutions. Conducted detailed back-office investigations and account audits to verify customer information and support faster escalation resolution.
```

Skills: Zendesk, Technical-Support, Root-Cause-Analysis, Audit, Customer-Service, Ticket-Management

## Education

### Centro Técnico Hondureño Alemán

High School Diploma, General Studies

```text
Completed high school education at Centro Técnico Hondureño Alemán in San Pedro Sula, Honduras, in 2022.
```

## Tech stack

- Microsoft Teams
- Zendesk
- Google Workspace
- Gemini
- Avaya
- Kustomer
- Genesys
- Grok
- Omni
- ChatGPT

To contact Kenneth, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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