# Kennedy Muchira Muraya Kennedy Muchira Muraya is a remote worker on Himalayas, Eligibility Representative at Cigna International Health Services Kenya Ltd., based in Kenya. Source: https://himalayas.app/@kennedymuchiramuraya ```text Results-oriented professional with a proven track record in client relationship management and data-driven administrative operations. ``` | Detail | Value | | --- | --- | | Availability | Open to opportunities | | Location | Kenya | | Authorized to work in | Kenya | | Job categories | Eligibility Representative, Customer Success Manager, Customer Service Manager, Office Administrator, Sales Administrator, Data Entry Specialist | | Skills | Medical Records Management, HIPAA compliance, Data Security, Data Entry, Electronic Health Records, Customer Service, Customer Relationship Management, Office Administration, Front Desk Administration, Schedule Management, Correspondence Management, Sales, Telesales, Lead Qualification, Sales Administration, Order Processing, Invoicing, CRM, Salesforce, HubSpot, Microsoft Office, Social Media Tools, Digital Communication, Business Acumen, Database Management, Reporting, Data Analysis, Process Improvement, Account Management, Business Development, Market Research, Event Coordination, Logistics Coordination, Team Leadership, Performance Management, KPI Management, Quality Assurance, Conflict Resolution, Inventory Management, Access Control, Visitor Management | ## What I'm looking for ```text I'm looking for a role where I can combine data accuracy, client support, CRM management, and process improvement to strengthen service delivery and operational efficiency. ``` ## About ```text At Cigna International Health Services Kenya, I manage complex member records and resolve sensitive eligibility inquiries for international clients. I maintain 99.8% accuracy in eligibility processing while handling more than 560 Salesforce cases monthly. I streamline enrollments, plan modifications, terminations, reporting audits, and discrepancy reconciliation to reduce billing errors and improve workflow accuracy. I also maintain a 95% first-contact resolution rate through phone and email support. Previously, I supported front-office operations at Gardaworld Consulting Services and managed client relationships, sales pipelines, training programs, event logistics, budgets, proposals, and invoices at Indepth Research Institute. My background combines customer service leadership, CRM data management, sales administration, office coordination, and hospitality operations. I use data, process discipline, and customer-focused communication to keep operations accurate and clients supported. ``` ## Experience ### Eligibility Representative (current) Cigna International Health Services Kenya Ltd.. Jul 2025 - Present ```text Managed member eligibility data with 99.8% accuracy, processed over 560 cases monthly, and resolved inquiries with a 95% first-contact resolution rate. ``` Skills: Database-Management, Customer-Service, Reporting, Analysis, Collaboration, Data-Integrity, SLA-Management ### Front Office Admin Gardaworld Consulting Services LTD.. Jun 2023 - Jun 2025 ```text Managed high-volume calls, correspondence, and visitor access, streamlining registration to reduce wait times and de-escalating customer complaints. ``` Skills: Communications-Management, Administrative-Support, Logistics-Coordination, Guest-Relations, Access-Control, Customer-Service ### Customer Success Executive IndepthResearchInstitute (IRES). Jan 2022 - May 2023 ```text Developed strategic partnerships, managed client relationships, and drove sales through full-cycle management, achieving high repeat client rates. ``` Skills: Business-Development, Account-Management, Program-Development, Sales-Operations, Logistics, Market-Research, CRM ### Customer Service Supervisor Integrity Cleaning Solutions. Apr 2020 - Jul 2021 ```text Supervised a customer service team, managed KPIs, and reduced complaints by 20% through improved procedures and supplier contract negotiations. ``` Skills: Team-Leadership, Performance-Management, Quality-Assurance, Conflict-Resolution, Operational-Efficiency, Reporting, Inventory-Management ### Head Customer Service Representative Alfa Fit Gym. Mar 2019 - Mar 2020 ```text Led and supervised the customer service team, developed policies, trained staff, and ensured customer satisfaction and inventory management. ``` Skills: Customer-Service, Team-Leadership, Training, Policy-Development, Inventory-Management ### Customer Service J's Fresh Bar & Kitchen. Sep 2016 - Feb 2019 ```text Greeted and seated guests, managed orders, handled complaints, and promoted services to ensure customer satisfaction. ``` Skills: Customer-Service, Order-Management, Complaint-Resolution, Upselling ### Management Training Amboseli Serena Safari Lodge. May 2015 - Sep 2015 ```text Completed management training covering front office, housekeeping, food and beverage, marketing, and customer service. ``` Skills: Front-Office-Operations, Housekeeping, Food-and-Beverage-Management, Marketing, Sales, Financial-Oversight, Human-Resources, Customer-Service ### Attaché Sarova Whitesands Beach Resort and Spa. Jan 2011 - Apr 2011 ```text Gained hands-on experience in front office operations including guest services, reservations, check-ins, billing, and customer service. ``` Skills: Guest-Service, Reservations, Check-in-Check-out, Billing, Customer-Service ## Education ### Kenyatta University Bachelor of Science, Hospitality and Tourism Management. 2013 - 2016 ```text Bachelor of Science in Hospitality and Tourism Management from Kenyatta University, completed in 2016. ``` ### Moi University Higher National Diploma, Hotel and Restaurant Management. 2010 - 2012 ```text Higher National Diploma in Hotel and Restaurant Management from Moi University, completed in 2012. ``` ### St. Paul's High School Kenya Certificate of Secondary Education, Secondary Education. 2003 - 2006 ```text Kenya Certificate of Secondary Education from St. Paul's High School, completed in 2006. ``` ## Tech stack - Salesforce - HubSpot To contact Kennedy, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire). ## People also viewed - [witness majoni](https://himalayas.app/@witnessmajoni): Customer Service Specialist/Consultant, Orange Adventures Limited - [KAREN MWEMA](https://himalayas.app/@karenmwema): Associate Supervisor, OnQ Kenya - [Specioza Owino](https://himalayas.app/@speciozaowino): Programs Coordinator Volunteer, Jesmic Community Development Group - [Nelly Odero](https://himalayas.app/@nellyodero): Customer Service Executive, Davinci Medical Group - [Jacinta Gachara](https://himalayas.app/@jacintagachara): Front Office Manager, Naivasha Quality Health Care Services - [Jaqueline Isangi](https://himalayas.app/@jaquelineisangi): Operations Supervisor, Teleperformance - [Brenda Musoga](https://himalayas.app/@brendamusoga): Tutorial Fellow, Cooperative University of Kenya - [Juliet Wambua](https://himalayas.app/@julietwambua): Member Experience Associate, Antara Health - [Joan Limo](https://himalayas.app/@joanlimo): Operations and Communications Coordinator, Supergreat International - [Amy Lone](https://himalayas.app/@amylone): Customer Service Representative, Cigna Healthcare