# Ken Kabugi

Ken Kabugi is a remote worker on Himalayas, Virtual Assistant & Customer Support Specialist at Self Employed, based in Kenya.

Source: https://himalayas.app/@kenkabugi

```text
Virtual Assistant and Customer Service Specialist supporting customers and business operations with CRM and remote-work tools.
```

| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | Kenya |
| Authorized to work in | Kenya |
| Salary expectations | 30k+ USD |
| Job categories | Virtual Assistant, Customer Service, Administrative Assistant, Customer Support Representative, Customer Resolution Specialist, Customer Service Expert |
| Skills | Virtual Assistant, Customer Service, Administrative Support, Live Chat, Email Support, CRM Management, Customer Inquiry Resolution, Lead Follow Up, Appointment Scheduling, Data Entry, Records Management, Online Research, Document Management, Customer Records, Order Management |
| LinkedIn | https://linkedin.com/in/ken-kabugi-macharia |

## About

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In my current Virtual Assistant & Customer Support Specialist role, I support customers through email, live chat, and messaging while managing follow-ups and routine administrative requests. I also maintain CRM information and organized digital records.

Previously, I provided chat, email, and telephone support as a Customer Service Chat Expert, and handled customer resolutions and support requests in earlier roles. I use tools including HubSpot, Zendesk, Intercom, Google Workspace, and Microsoft Office.
```

## Experience

### Virtual Assistant & Customer Support Specialist (current)

Self Employed. Feb 2026 - Present

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Provided professional virtual assistance and customer support through email, live chat, and messaging platforms. Managed customer communications, data entry, CRM updates, and administrative tasks.
```

Skills: Google-Workspace, Microsoft-Office, HubSpot, Zendesk, Intercom, Shopify, Slack, Zoom, Trello, Asana, Notion, ClickUp, Airtable, Canva, Email-Support, Live-Chat, Data-Entry, CRM-Management, Appointment-Scheduling, Online-Research, Document-Management, Remote-Collaboration

### Customer Service Chat Expert

Self Employed. Mar 2025 - Jan 2026

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Provided real-time customer support through chat, email, and telephone. Handled multiple conversations, recorded interactions in CRM systems, and collaborated with teams to resolve issues.
```

Skills: Live-Chat, Email-Support, Phone-Support, CRM, Customer-Service, Problem-Solving, Multitasking, Documentation

### Customer Resolution Specialist

Self Employed. Nov 2024 - Feb 2025

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Provided customer support through live chat and email, addressing inquiries related to billing, accounts, products, and services. Investigated concerns and provided accurate resolutions.
```

Skills: Live-Chat, Email-Support, Billing-Support, Account-Management, Problem-Solving, Documentation, Customer-Retention

### Customer Support Representative

Self Employed. Jan 2024 - Oct 2024

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Responded to customer inquiries through live chat and digital channels. Used CRM tools to document interactions and track issues through resolution.
```

Skills: Live-Chat, CRM, Customer-Service, Issue-Resolution, Documentation, Multitasking

## Education

### Alison

Virtual Assistant Certificate, Virtual Assistance. 2023 - 2024

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Completed a Virtual Assistant Certificate from Alison in 2023-2024.
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### Alison

Customer Service Certificate, Customer Service. 2023 - 2024

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Completed a Customer Service Certificate from Alison in 2023-2024.
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### Nyeri National Polytechnic

CCNA Level 1 Certificate, Networking. 2023 - 2023

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Earned a CCNA Level 1 Certificate from Nyeri National Polytechnic in 2023.
```

## Tech stack

- Shopify
- Intercom
- Slack
- Zendesk
- HubSpot
- Google Workspace
- Trello
- Asana
- Notion
- ClickUp
- Zoom
- Canva
- Airtable
- Microsoft Office

To contact Ken, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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