# Kempa Raj

Kempa Raj is a remote worker on Himalayas, Major Incident Manager at Ornext Technology Solutions Private Limited, based in India.

Source: https://himalayas.app/@kemparaj

```text
Major Incident Manager at ORNEXT TECHNOLOGY SOLUTIONS PRIVATE LIMITED coordinating P1/P2 recovery and post-incident reviews.
```

| Detail | Value |
| --- | --- |
| Availability | Open to opportunities |
| Location | India |
| Authorized to work in | India |
| Salary expectations | 818k+ INR |
| Job categories | Major Incident Manager, Incident Manager, Service Management Analyst |
| Skills | Major Incident Management, ITIL Incident Management, P1 P2 Incident Handling, Critical Incident Coordination, Major Incident Bridges, Incident and Escalation Management, Service Restoration, Root Cause Analysis, Post Incident Review, SLA Management, KPI Management, Problem Management, Change Management, Release Management, IT Service Continuity |
| LinkedIn | https://linkedin.com/in/kempa-raj-1286b3001v |

## About

```text
At ORNEXT TECHNOLOGY SOLUTIONS PRIVATE LIMITED, I manage high-priority P1 and P2 incidents affecting critical business services. I coordinate technical teams across infrastructure, network, database, application, cloud, and security domains to support service restoration.

I run major incident bridges, manage escalations, and keep senior management and business stakeholders updated. I monitor incidents against SLAs and restoration targets, then validate recovery with relevant stakeholders.

I facilitate post-incident reviews and drive root cause analysis follow-ups to help address recurring incidents. My experience also includes incident coordination across support teams, ticket documentation, operational dashboards, and vendor coordination.
```

## Experience

### Major Incident Manager (current)

Ornext Technology Solutions Private Limited. Sep 2021 - Present

```text
Lead and manage high-priority P1 and P2 incidents impacting critical business services. Coordinate technical teams across infrastructure, network, database, application, cloud, and security domains.
```

Skills: Major-Incident-Management, ITIL, Incident-Management, ServiceNow, Stakeholder-Communication, Escalation-Management, Root-Cause-Analysis, Post-Incident-Review, SLA-Management, Problem-Management, Change-Management, Vendor-coordination

### Incident Manager / IT Service Management Analyst

Ornext Technology Solutions Private Limited

```text
Managed incidents across IT infrastructure and application support environments. Coordinated incident resolution between L1, L2, and L3 support teams.
```

Skills: Incident-Management, IT-Service-Management, SLA-Compliance, Problem-Management, Change-Management, ServiceNow, BMC-Remedy, Jira-Service-Management, Monitoring-Tools, Reporting

## Education

### Bengaluru South University

Degree. 2016 - 2019

```text
Pursued a degree at Bengaluru South University, affiliated with GSS Group of Education, Mysore, Karnataka, from 2016 to 2019.
```

## Tech stack

- Splunk
- Solarwinds
- Linux
- Windows
- AppDynamics
- Microsoft Excel
- ServiceNow
- Dynatrace
- Microsoft PowerPoint

To contact Kempa, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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