# Kel Erzah

Kel Erzah is a remote worker on Himalayas, Sr. Business Analyst at RELI Group Inc, based in United States.

Source: https://himalayas.app/@kelerzah

```text
I turn healthcare data and business requirements into measurable process improvements and technical solutions.
```

| Detail | Value |
| --- | --- |
| Availability | Open to opportunities |
| Location | United States |
| Authorized to work in | United States |
| Job categories | Business Analyst, Product Owner, Data Analyst, Business Intelligence Analyst, Quality Metrics Analyst, Project Manager, Business Analysis, IS Business Analyst, Business Management Analyst, Business Systems Analyst, Business Analysis Manager, Business Analysis Consultant |
| Skills | Business Analysis, Product Ownership, Business Process Improvement, Requirements Gathering, Stakeholder Management, User Acceptance Testing, Data Modeling, Project Management, Backlog Management, SQL, SQL Server, Power BI, Power Query, Tableau, R R Studio, VBA, HTML, ETL, Microsoft 365, SharePoint, Salesforce, Jira, Microsoft Visio, Mural, Miro, Automation, User Stories, Prioritization, ChatGpt, Copilot, Data Analysis |

## What I'm looking for

```text
I'm looking to apply data analytics, business process improvement, product ownership, and stakeholder collaboration to deliver measurable outcomes for business users and clients.
```

## About

```text
At RELI Group, I lead the design, analysis, and implementation of system requirements, partnering with SMEs and stakeholders to improve business processes, manage scope, and deliver successful user testing. I exceeded project delivery targets by 85% in 2022 and helped improve client satisfaction by 90%.

Previously at Inovalon and UnitedHealth Group, I built clinical quality metric programs, analyzed claims data, developed ETL processes and reporting solutions, and translated business information needs into technical deliverables. My work has improved reporting accuracy by 80%, reduced operational costs by 45%, and supported stronger client retention through clear communication and data-driven recommendations.
```

## Experience

### Sr. Business Analyst (current)

RELI Group Inc. Mar 2021 - Present

```text
Lead the design, development, analysis, and implementation of system requirements, ensuring successful user testing completion. Work with SMEs and stakeholders to establish business processes and gather, review, and edit business requirements and specifications.
```

Skills: Business-Analytics, Project-Management, Data-Modeling, Requirements-Gathering, Stakeholder-Management, Process-Improvement, Reporting

### Quality Metrics Development Analyst

Inovalon. Apr 2012 - Mar 2021

```text
Designed, developed and improved visual programs for generating clinical quality metric rates from client data. Created and executed test cases from medical/pharmacy claims data for quality assurance and user acceptance testing.
```

Skills: Data-Analysis, Quality-Assurance, Test-Case-Creation, SQL, Client-Communication

### Sr. Data Analyst

[UnitedHealth Group](https://himalayas.app/companies/unitedhealth-group). Dec 2005 - Apr 2012

```text
Extracted, analyzed, and presented trends in authorization, claims, provider, membership, and appeals data to senior management, driving informed decisions. Created comprehensive ad hoc and periodic reports, facilitating informed management and customer interactions.
```

Skills: Data-Analysis, SQL, ETL, Access, Reporting, Healthcare-Data, Process-Improvement

## Education

### Keller Graduate School of Management of DeVry University

Master of Information Systems Management, Information Systems Management

```text
Master's Degree in Information Systems Management.
```

### Florida International University

Bachelor of Health Services Administration, Health Services Administration

```text
Bachelor's Degree in Health Services Administration.
```

## Tech stack

- Salesforce
- Jira
- SQL
- ChatGPT

To contact Kel, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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