# Keira Nicole Rivera

Keira Nicole Rivera is a remote worker on Himalayas, Brand Ambassador & Live Seller at Global Media Live (JMCY Cosmetics), based in Philippines.

Source: https://himalayas.app/@keiranicolerivera

```text
Social Media Manager at AJC Travel & Tours and Transport Corporation who grew followers 40% with a targeted UGC campaign.
```

| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | Philippines |
| Authorized to work in | Philippines |
| Salary expectations | 80k+ PHP |
| Job categories | Social Media Manager, Remote Operations Specialist, Social Media Specialist |
| Skills | Social Media Management, Content Strategy, UGCs Campaign, Paid Advertising, Facebook Ads, Livestream Selling, Social Media Analytics, Competitor Benchmarking, Customer Support, CRM Tracking, Meta Business Suite, Meta Ads Manager, Capcut, Canva, Google Analytics |
| LinkedIn | https://linkedin.com/in/keira-nicole-rivera-0522b3238 |

## About

```text
At AJC Travel & Tours and Transport Corporation, I managed daily content creation, publishing, and multi-platform scheduling. I also designed and executed a targeted UGC campaign that grew followers by 40%.

I built, monitored, and scaled sponsored Facebook Ad campaigns to optimize messaging and drive inbound leads. I used competitor benchmarking and industry trends to inform content strategy.

At Global Media Live (JMCY Cosmetics), I managed live-stream selling sessions and adjusted product pitches based on audience engagement and live chat. I also answered customer questions about ingredients, availability, and ordering.

Earlier, I supported customers at Amazon Operations Services Philippines and IBEX Global Solutions, and assisted clients with onboarding and loan application documents at HJ Diamond Finance.
```

## Experience

### Brand Ambassador & Live Seller

Global Media Live (JMCY Cosmetics). May 2025 - Aug 2025

```text
Managed live-stream selling sessions on digital platforms, driving direct-to-consumer sales and meeting daily revenue targets. Monitored audience engagement metrics and handled real-time customer inquiries to enhance brand loyalty.
```

Skills: TikTok-Studio, Shopee-PC-Live-Streaming-Portal, OBS-Studio, TikTok-Seller-Center, Shopee-Seller-Center, Livestream-Selling, Audience-Engagement

### Social Media Manager

AJC Travel & Tours and Transport Corporation. Nov 2023 - Feb 2025

```text
Managed daily content creation, publishing, and multi-platform scheduling. Designed and executed a UGC campaign that scaled follower growth by 40% and built, monitored, and scaled sponsored Facebook Ad campaigns to drive inbound leads.
```

Skills: Meta-Business-Suite, Meta-Ads-Manager, Capcut, Canva, Google-Analytics, Meta-Insights, UGCs-Campaign, Competitor-Benchmarking

### Customer Service Associate

[Amazon Operations Services Philippines Inc.](https://himalayas.app/companies/amazon). May 2023 - Sep 2023

```text
Resolved complex retail account issues, billing discrepancies, and order anomalies while maintaining a 90%+ CSAT and FCR score. Navigated delivery discrepancies and processed concessions and refunds following PCI-DSS compliance.
```

Skills: PARAGON, CSC, Amazon-Global-Logistics, Storm, Trouble-Ticketing, KNETS, Wiki-Resources, Customer-Support, PCI-DSS

### Administrative Virtual Assistant

HJ Diamond Finance. Feb 2022 - Apr 2023

```text
Served as primary remote contact via email and chat to engage prospects and guide clients through onboarding. Assisted clients with loan application forms, compliance documents, and secure cloud storage of financial records.
```

Skills: Docusign, Cloud-Storage, HubSpot, Salesforce, Email-Chat-Support, Client-Relations, Data-Entry

### Customer Service Representative

IBEX Global Solutions. Nov 2021 - Jan 2022

```text
Handled inbound calls, live chats, and email escalations for a North American retail account. Managed customer profile modifications, subscription accounts, refunds, and replacements while meeting operational KPIs.
```

Skills: Softphones, ServiceNow, Workday, Internal-Wiki, Customer-Support

## Education

### Philippine College of Health and Sciences

Bachelor of Science, Medical Technology

```text
Bachelor of Science in Medical Technology degree from the Philippine College of Health and Sciences, completed in 2025.
```

### BRAP Component Society

Certification, Biosafety in Clinical Laboratory

```text
Certification in Invigoration of Biosafety in Clinical Laboratory from BRAP Component Society, completed in 2024.
```

## Tech stack

- Facebook Ads
- Salesforce
- DocuSign
- Workday
- Google Analytics
- HubSpot
- OBS Studio
- Canva
- ServiceNow
- CapCut
- Meta Business Suite
- Paragon

To contact Keira Nicole, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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