# Kayleigh Mcgurdy

Kayleigh Mcgurdy is a remote worker on Himalayas, Customer Service Advisor at Fix Auto Mitcham, based in United Kingdom.

Source: https://himalayas.app/@kayleighmcgurdy

```text
Customer Service Advisor at Fix Auto Mitcham, guiding customers through vehicle repairs and coordinating bookings, updates, and handovers.
```

| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | United Kingdom |
| Authorized to work in | United Kingdom |
| Salary expectations | 32k+ GBP |
| Job categories | Customer Service Advisor, Customer Service Executive, Customer Service, Administrative Assistant, Receptionist, Parts Advisor, Clinic Coordinator |
| Skills | Customer Service, Customer Relationship Management, Complaint Handling, Conflict Resolution, Customer Support, Customer Onboarding, Customer Training, Appointment Scheduling, Administrative Support, Parts Administration, Invoice Processing, Payment Processing, Data Entry, Records Management, Confidential Information Handling |

## About

```text
At Fix Auto Mitcham, I’m a primary point of contact for customers throughout the vehicle repair process. I coordinate bookings and handovers, share repair updates, and help resolve customer queries and complaints.

At JDK Technology Ltd, I supported customers remotely by managing support tickets, maintaining CRM records, and assisting with onboarding and account setup. I also prepared user guides and training materials.

At Willow Body Works, I scheduled appointments, updated customers on repairs, and processed invoices and customer records. I also supported workshop operations with filing, parts administration, and vehicle collections.

Earlier, I advised customers at Marshall Audi Wimbledon and Bishops Nissan Guildford on parts and service enquiries. At St George's NHS Trust, I led outpatient administration teams, coordinated clinics, and managed appointments, referrals, and confidential patient records.
```

## Experience

### Customer Service Advisor (current)

Fix Auto Mitcham. Aug 2026 - Present

```text
Act as a primary point of contact for customers throughout the vehicle repair process, managing enquiries and coordinating appointments. Liaise with insurance companies, engineers, and workshop teams to ensure smooth repair journeys.
```

Skills: Customer-Service, CRM, Appointment-Scheduling, Complaint-Resolution, Data-Entry, Invoicing, Communication-Skills, Microsoft-Office

### Customer Service & Administration Executive

JDK Technology Ltd. Feb 2026 - Jul 2026

```text
Served as the first point of contact for customer enquiries, managing support tickets and maintaining CRM records. Supported customer onboarding, created user guides, and provided administrative support for ISO/IEC 27001 documentation.
```

Skills: Customer-Service, CRM, Microsoft-Teams, Technical-Support, Documentation, ISO-27001, Onboarding, Training

### Receptionist / Customer Services

Willow Body Works. Nov 2021 - Feb 2026

```text
Delivered a welcoming and professional experience for customers throughout the repair journey. Scheduled appointments, resolved complaints, and processed invoices and customer records accurately.
```

Skills: Customer-Service, Appointment-Scheduling, Complaint-Resolution, Invoicing, Data-Entry, Administration

### Parts Advisor

Marshall Audi Wimbledon. Jun 2018 - Nov 2021

```text
Provided expert customer service to retail, trade, and workshop customers. Prepared quotations, processed orders and invoices, and managed stock using Kerridge and ETKA.
```

Skills: Customer-Service, Stock-Management, Invoicing, Kerridge, ETKA, Quotations

### Service & Parts Advisor

Bishops Nissan Guildford. Jun 2017 - Jun 2018

```text
Managed customer appointments, service enquiries, and parts sales. Liaised with technicians to keep customers informed and maintained accurate customer records and stock displays.
```

Skills: Customer-Service, Appointment-Scheduling, Parts-Sales, Record-keeping, Stock-Management

### Team Leader / Clinic Coordinator

St George's NHS Trust. Apr 2010 - Jun 2017

```text
Led busy outpatient administration teams across multiple departments. Managed appointments, referrals, and confidential patient records, and trained new staff while coordinating clinics.
```

Skills: Team-Leadership, Administration, patient-records, Corporate-Trainer, Clinic-Coordination, Confidentiality

## Education

### Rydens School

Secondary Education, General Education. 2000 - 2005

```text
Attended Rydens School in Hersham from 2000 to 2005.
```

## Tech stack

- Microsoft Teams
- Microsoft Office

To contact Kayleigh, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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