# Kaushal Singh

Kaushal Singh is a remote worker on Himalayas, System Analyst at Tesco Bengaluru Pvt. Ltd., based in India.

Source: https://himalayas.app/@kaushalsingh2

```text
System Analyst at Tesco Bengaluru Pvt. Ltd. handling IT service desk tickets and troubleshooting Windows, MacBook, and network issues.
```

| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | India |
| Authorized to work in | India |
| Salary expectations | 127k+ INR |
| Job categories | Systems Analyst, Systems Engineer |
| Skills | IT Service Desk, Level 1 Support, Desktop Support, hardware troubleshooting, OS Troubleshooting, Windows, MacOS, Linux Mint, Ubuntu, Network Troubleshooting, Wi Fi Troubleshooting, Active Directory, VPN, ITIL, Incident Management |

## What I'm looking for

```text
I'm seeking long-term employment in an organization where I can grow professionally and further enhance my skills, knowledge, and experience.
```

## About

```text
At Insurejoy.com, I managed Office 365 and Bitdefender portals, configured Linux Mint and Ubuntu systems, and supported desktop and server-room troubleshooting.

As a System Analyst at Tesco Bengaluru Pvt. Ltd., I handle level-1 IT service desk calls and tickets, troubleshoot Windows and MacBook issues, and support networking, VPN, and ticketing systems.
```

## Experience

### System Analyst (current)

Tesco Bengaluru Pvt. Ltd.. Feb 2023 - Present

```text
Handling level-1 calls and tickets in IT Service Desk environment, troubleshooting Windows, Macbook, networking, and VM Horizon issues. Managing ticketing systems and SLA in Zendesk/Jira.
```

Skills: IT-Service-Desk, Windows-Troubleshooting, Laptop-Troubleshooting, Networking, WiFi, VMWare-Horizon, Active-Directory, VPN, ITIL, Zendesk, Jira, O365

### System Engineer

Insurejoy.com. Jan 2022 - Feb 2023

```text
Managed Office365 Exchange CRM Portal, Bitdefender Antivirus, Linux OS configuration, and provided end-user support. Handled inventory, IT asset management, and SLA on ZOHO Desk.
```

Skills: Office-365, Exchange, BitDefender, Linux-Mint, Ubuntu, Cisco-Switch, Sophos-Firewall, Zoho-Desk, SQL, Remote-Support, end-user-support

## Education

### Swami Vivekanand Subharti University

MBA, IT & Finance

```text
Completed an MBA in IT and Finance from Swami Vivekanand Subharti University in 2024.
```

### University of Delhi

Bachelor of Arts, B.A. Programme

```text
Completed a Bachelor of Arts (B.A.) programme from the University of Delhi in 2021.
```

### Board of Technical Education Delhi

Polytechnic Diploma, Electronics and Communication Engineering

```text
Earned a Polytechnic Diploma in Electronics and Communication Engineering from the Board of Technical Education Delhi in 2019.
```

### CBSE

12th, Arts

```text
Completed 12th grade in Arts through the Central Board of Secondary Education in 2015.
```

### CBSE

10th, All

```text
Completed 10th grade through the Central Board of Secondary Education in 2012.
```

### Indian Railway

Industrial Training, Industrial Training

```text
Completed a 28-day industrial training program with Indian Railway.
```

### ITIL

ITIL Version 4 Foundation Certificate, IT Service Management

```text
Earned the ITIL Version 4 Foundation Certificate in IT Service Management.
```

## Tech stack

- Zendesk
- Zoho Desk
- Jira
- Ubuntu
- macOS
- Windows
- Microsoft Outlook

To contact Kaushal, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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