# Kasandra Ohiri

Kasandra Ohiri is a remote worker on Himalayas, Customer Support Representative at Customer Support Practice Projects, based in Nigeria.

Source: https://himalayas.app/@kasandraohiri

```text
Customer Support Representative skilled in CRM ticketing and professional email support.
```

| Detail | Value |
| --- | --- |
| Availability | Open to opportunities |
| Location | Nigeria |
| Authorized to work in | Nigeria |
| Job categories | Customer Support Representative, Customer Service, Email Support, Ticket Management, Customer Support Agent, Customer Support Specialist, Customer Service Associate |
| Skills | Customer Support, Email Support, Complaint Resolution, Documentation And Reporting, Customer Satisfaction, Salesforce, Freshdesk, HubSpot, Zendesk, Google Workspace, Microsoft Office |

## What I'm looking for

```text
I’m looking for an entry role where I can handle customer inquiries through CRM ticketing and professional email support, prioritize and document issues, and collaborate on escalations. I want a team that values clear communication and customer satisfaction.
```

## About

```text
I am a Customer Support Representative with practical training in CRM platforms and customer service operations. Through simulated customer support practice projects, I built strong fundamentals in handling inquiries, managing customer conversations, and delivering consistent service quality.

I respond professionally to account refund, delivery, and product inquiries, while maintaining clear ticket documentation and professional email communication. I focus on customer satisfaction by listening carefully, resolving complaints, and ensuring accurate communication every time.

I also practice ticket prioritization, escalation, and workflow procedures using CRM tools. My approach is structured and detail-oriented, pairing issue documentation with problem-solving to keep support processes moving smoothly.

I am skilled in Salesforce, Freshdesk, HubSpot, and Zendesk, and I work comfortably with Google Workspace and Microsoft Office. With a B.Sc. in Education Economics and a customer service fundamentals certification (cursa, 2025), I bring a service-first mindset and a commitment to effective, respectful customer communication.
```

## Experience

### Customer Support Representative (current)

Customer Support Practice Projects. Jan 2025 - Present

```text
Managed simulated customer inquiries and responded to refund, delivery, and product questions using Salesforce, Freshdesk, HubSpot, and Zendesk. Maintained accurate ticket documentation and professional email support while practicing ticket prioritization, escalation, and workflow procedures.
```

Skills: Customer-Support, Email-Support, Ticketing, Salesforce, Freshdesk, HubSpot, Zendesk

## Education

### Bachelor of Science in Education (Economics)

Bachelor of Science in Education, Economics

```text
Earned a Bachelor of Science in Education with a focus on Economics.
```

## Tech stack

- Salesforce
- Gmail
- Zendesk
- HubSpot
- Google Workspace
- FreshDesk

To contact Kasandra, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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