# Karthik Naidu

Karthik Naidu is a remote worker on Himalayas, Team Leader, Operations at Teleperformance, based in India.

Source: https://himalayas.app/@karthiknaidu1

```text
I lead high-volume operations teams, improving KPI performance, quality, SLA adherence, and reporting.
```

| Detail | Value |
| --- | --- |
| Availability | Open to opportunities |
| Location | India |
| Authorized to work in | India |
| Job categories | Operations Manager, Team Lead, Operations Manager, Performance Manager, Customer Service Manager, Relationship Manager, Technical Support Specialist, Aircraft Maintenance Technician, Business Operations Manager, Operations Service Manager, Operations Lead, Executive Operations Manager, Operations Support Manager, Operations, Management |
| Skills | Operations Management, Team Leadership, People Management, Performance Management, Performance Coaching, KPI Reporting, KPI Management, SLA Management, Quality Management, Process Improvement, Root Cause Analysis, Data Analysis, Database Management, Data Cleaning, Data Validation, Operational Reporting, Stakeholder Management, Cross functional Leadership, Escalation Management, Customer Service, CRM, Dashboard Development, Telnet, AMOS, A320 Family, Panasonic EX1, BDS |

## About

```text
I lead a 22-member US Healthcare operations team at Teleperformance, managing productivity, quality, SLA, AHT, NPS, Close Rate, and operational reporting. I use root cause analysis, targeted coaching, dashboards, and MBR presentations to improve performance and resolve operational gaps.

Across BDS Services, Rega Enterprises, Hansa Direct, Saudi Gulf Airlines, Saudi Arabian Airlines, and Sutherland Global Services, I've managed teams, databases, customer operations, service quality, escalations, and technical support. I'm focused on practical process improvement, accurate reporting, stakeholder coordination, and stronger customer outcomes.
```

## Experience

### Team Leader, Operations (current)

[Teleperformance](https://himalayas.app/companies/teleperformance-com). Jul 2025 - Present

```text
Lead a team of 22 associates in US Healthcare operations, managing performance across productivity, quality, SLA, AHT, NPS, and Close Rate. Improved quality scores and NPS through root cause analysis, targeted coaching, and KPI-driven feedback.
```

Skills: Team-Leadership, Performance-Management, KPI-Reporting, Root-Cause-Analysis, Coaching, SLA, Quality-Management, Operational-Reporting, Stakeholder-Management

### Team Leader, Operations

BDS Services PVT LTD. Sep 2024 - Jun 2025

```text
Led a team responsible for database validation and management, ensuring data accuracy and adherence to client quality standards. Managed productivity, quality, and SLA performance through KPI monitoring and operational reporting.
```

Skills: Database-Management, Data-Validation, KPI-Reporting, Operational-Reporting, Performance-Coaching, SLA, Quality-Management, Process-Improvement

### Team Leader, Operations

Rega Enterprises OPC PVT LTD. Jan 2023 - Aug 2024

```text
Managed day-to-day operations across multiple business processes, overseeing team performance, productivity, quality, and operational deliverables. Prepared productivity reports, monitored KPIs, and conducted root cause analysis for process improvements.
```

Skills: Operations-Management, KPIs, Root-Cause-Analysis, Process-Improvement, Data-Management, Reporting, Team-Leadership, Stakeholder-Coordination

### Relationship Manager, Operations

Hansa Direct PVT LTD. Sep 2021 - Dec 2022

```text
Managed customer service operations for automobile product and post-sales processes, handling inbound and outbound interactions and coordinating with service centers for timely resolution. Maintained accurate CRM records and operational documentation.
```

Skills: Customer-Service, CRM, Inbound-Calls, Outbound, Issue-Resolution, Documentation, Stakeholder-Coordination

### In-flight Entertainment Specialist

Saudi Gulf Airlines. Sep 2018 - Apr 2020

```text
Managed in-flight experience operations across the A320 fleet, ensuring onboard entertainment systems were operationally ready before departure. Conducted operational checks, resolved service issues, and managed monthly content updates.
```

Skills: In-Flight-Entertainment-Systems, A320-Family, Issue-Resolution

### In-flight Entertainment Technician

Saudi Arabian Airlines. Jan 2016 - Jan 2018

```text
Downloaded IFE media across fleets, completed transit checks, and performed DSU database cleanup using Telnet to i5000 systems. Carried out A-checks on B777 and A320 aircraft and worked on AMOS software.
```

Skills: IFE-Media, Telnet, Panasonic-EX1, AMOS, A320-Family, Aircraft-Maintenance

### Consultant

[Sutherland Global Services](https://himalayas.app/companies/sutherland). Feb 2015 - Nov 2015

```text
Provided technical troubleshooting to customers via chat and remote support, identifying client needs and delivering tailored solutions. Served as primary point of contact for inquiries and met customer satisfaction targets.
```

Skills: Technical-Support, Troubleshooting, Chat, Remote-Support, Customer-Satisfaction, Issue-Resolution

## Education

### Director General of Civil Aviation, India

Aircraft Maintenance Engineering, Aerospace and Engineering. 2010 - 2013

```text
Completed Aircraft Maintenance Engineering (Avionics) from the Director General of Civil Aviation, India, from 2010 to 2013.
```

## Tech stack

- BDS

To contact Karthik, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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