# Karina Sinopoli

Karina Sinopoli is a remote worker on Himalayas, Back Office & Operations Support at Clintu, based in Spain.

Source: https://himalayas.app/@karinasinopoli

```text
Administrative assistant at Clintu who supported back-office operations, managed payments and incidents, and helped improve internal processes.
```

| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | Spain |
| Authorized to work in | Spain |
| Salary expectations | 30k+ USD |
| Job categories | Back Office Operations, Back Office Specialist, Operations Support Specialist |
| Skills | Administrative Management, Back Office Operations, Document Management, Document Verification, Incident Management, Operational Coordination, Process Tracking, Process Optimization, Payment Processing, Refund Processing, Customer Service, Order Management, Onboarding, Training Documentation, Google Workspace |
| LinkedIn | https://linkedin.com/in/karina-sinopoli-969a8a22b |

## About

```text
At Clintu, I moved from customer service into Back Office & Operations Support, taking on administrative and operational processes, document management, payments, and incidents.

I handled pending payments using Stripe and Postman, processed customer refunds after case validation, and managed onboarding and documentation for new cleaners. I also created a training guide to standardize onboarding for the Customer Service team.

At Clintu, I supported the Customer Service team, tracked incidents with AXA, and participated in improving internal processes by proposing changes to the management platform. Earlier, at MeQuedoUno, I handled customer queries, orders, payments, deliveries, claims, changes, and returns, coordinating with Logistics and Operations.
```

## Experience

### Back Office & Operations Support

Clintu. Jan 2019 - Jan 2026

```text
Evolved from customer service to back office and operational support, managing documentation, payments, incidents, and team support. Led onboarding and training for new hires and contributed to process optimization.
```

Skills: Stripe, Postman, Zendesk, Groove, Google-Workspace, Microsoft-Office, Trello, Asana, Slack, Notion, 1Password, ChatGpt, Canva, Shopify, CRM, Process-Improvement, Onboarding, Document-Management

### Customer Service Agent

MeQuedoUno

```text
Provided customer support via chat and email, handling inquiries, incidents, orders, payments, and returns. Coordinated with logistics and operations teams to ensure timely deliveries.
```

Skills: Customer-Service, Order-Management, Payment-Processing, Incident-Management, Logistics-Coordination, Internal-Systems

## Education

### SENAC

Recepcionista en medios de Hospedajes, Hospitality. 2026 - 2026

```text
Completed a 160-hour course in hospitality reception from June to August 2026.
```

## Tech stack

- Postman
- Shopify
- Slack
- Zendesk
- Groove
- Stripe
- Google Workspace
- Trello
- Asana
- Notion
- 1Password
- Canva
- ChatGPT
- Microsoft Office

To contact Karina, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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