# Karan Kukreti

Karan Kukreti is a remote worker on Himalayas, Senior Growth Product Manager at Bajaj Finance Limited, based in India.

Source: https://himalayas.app/@karankukreti

```text
Growth Product Manager at Bajaj Finance, delivering AI products including a chatbot generating ~₹27 Cr in incremental revenue.
```

| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | India |
| Authorized to work in | India |
| Salary expectations | 140k+ INR |
| Job categories | Growth Product Manager, Product Manager |
| Skills | Product Management, Growth Product Management, Conversational AI, Chatbot Development, Agentic Workflows, Vision AI, RAG Development, LLM Integrations, Prompt Engineering, Funnel Optimization, Product Lifecycle Management, Product Roadmap, BRDs, User Stories, KPI Frameworks |
| LinkedIn | https://linkedin.com/in/karan-kukreti |

## About

```text
At Bajaj Finance Limited, I drive AI projects for retail business across B2B and B2C. I launched Conversational AI chatbots that delivered approximately ₹27 Cr in incremental revenue.

I built Blu, a B2B discovery chatbot spanning product, offer, store, and loan eligibility journeys. Its hybrid API and RAG knowledge layer supports real-time responses, and the bot handles 1 Mn interactions per month.

I also developed a Vision AI solution to identify existing Bajaj customers at partner stores and deliver personalized offers. After a pilot across 450+ stores, initial results showed an 18% increase in transactions.

Previously, at Intelligent Retail Pvt. Ltd. (Ripplr) and FirstCry.com, I worked on inventory integrations, delivery app adoption, and customer support products. My work included improving delivery success and increasing traffic-to-lead conversion through product and funnel improvements.
```

## Experience

### Senior Growth Product Manager (current)

[Bajaj Finance Limited](https://himalayas.app/companies/bajaj-finserv-ltd). Oct 2023 - Present

```text
Built a Conversational AI discovery chatbot (Blu) for the B2B business, unifying multiple journeys across 73+ intents, and drove it from BRD to launch, now handling 1 Mn interactions per month. Developed a Vision AI solution for identifying existing customers in partner stores, and owned an Extended Warranty chatbot and the Bajaj Mall O2O platform.
```

Skills: Conversational-AI, Chatbot-Development, Agentic-Workflows, Vision-AI, RAG-Development, LLM-Integrations, Prompt-Engineering, System-Integration, REST-APIs, Product-Lifecycle-Management, Product-Roadmap, BRDs, User-Stories, KPI-Frameworks, Funnel-Optimization, GTM, A-B-Testing, Sprint-Planning, Agile, UAT, Market-Research, Technical-Documentation, Stakeholder-Management, Jira, Google-Analytics, Salesforce, AEM, Magento, Elasticsearch

### Associate Product Manager

Intelligent Retail Pvt. Ltd. (Ripplr). Jan 2023 - Sep 2023

```text
Drove end-to-end REST API integration of the StockOne inventory management system, reducing operational turnaround time by 17% and improving data accuracy by 23%. Increased SmartOps delivery app adoption from 53% to 67% through UX redesigns and A/B tests, and implemented geo-fencing to decrease last-mile cancellations by 9%.
```

Skills: REST-APIs, Technical-Documentation, UAT, UX-Design, A-B-Testing, Data-Driven, Geofencing, Product-Management

### Assistant Product Manager

FirstCry.com. Jun 2021 - Dec 2022

```text
Increased traffic-to-lead conversion by 12.5% and daily lead generation by 28% through funnel improvements in the FirstCry Parenting section. Designed and deployed features in the proprietary CRM system, reducing support-ticket turnaround time by 26%, and built an end-to-end voice automation solution that reduced support ticket volume by 16%.
```

Skills: Funnel-Optimization, CRM, Voice-Automation, Product-Management, A-B-Testing, Customer-Service-Operations

## Education

### Narsee Monjee Institute of Management Studies (NMIMS)

MBA, Finance. 2026 - Present

```text
Pursuing an MBA in Finance with an expected completion in 2028.
```

### Govind Ballabh Pant Engineering College

B.Tech, Production Engineering. 2016 - 2020

```text
Completed a Bachelor of Technology in Production Engineering from 2016 to 2020.
```

### IBM

Artificial Intelligence Essentials, Artificial Intelligence

```text
Certification in Artificial Intelligence Essentials covering AI techniques, AI-driven product development, building neural networks, and driving business value through AI.
```

## Tech stack

- Magento
- Google Analytics
- Jira
- Elasticsearch
- REST APIs

To contact Karan, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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