# Karan Grewal

Karan Grewal is a remote worker on Himalayas, Customer Service Associate at The Home Depot, based in Canada.

Source: https://himalayas.app/@karangrewal1

```text
Customer service professional at Rogers Communications who resolved account and billing inquiries and documented cases in CRM systems.
```

| Detail | Value |
| --- | --- |
| Availability | Open to opportunities |
| Location | Canada |
| Authorized to work in | Canada |
| Salary expectations | 40k+ CAD |
| Job categories | Customer Service |
| Skills | Customer Support, Phone Support, Email Support, Live Chat, CRM, Case Documentation, Billing Inquiries, Financial Inquiries, Refunds, Account Assistance, Complaint Resolution, Issue escalation, Basic technical troubleshooting, Data Entry, Privacy |

## About

```text
At Rogers Communications (Authorized Partner), I assisted customers with account questions, service information, billing concerns, and basic technical troubleshooting by phone. I documented interactions in CRM systems and followed up or escalated unresolved issues.

At Real Canadian Superstore, I resolved order issues, product concerns, returns, and service requests, while processing transactions and coordinating with departments. Across customer-facing roles at The Home Depot, Walmart, Applewood Mazda, and Lux Motors, I supported customers with product, vehicle, and service inquiries.
```

## Experience

### Customer Service Associate

[The Home Depot](https://himalayas.app/companies/home-depot-u-s-a-inc). Jan 2026 - Jan 2026

```text
Assisted customers with product questions, service needs, and issue resolution while coordinating with store teams. Provided accurate information and supported efficient service during busy shifts.
```

Skills: Customer-Service, Product-Knowledge, Issue-Resolution, Team-Coordination

### Customer Service / Front End / PC Express

Real Canadian Superstore. Jan 2024 - Jan 2026

```text
Resolved customer questions, order issues, product concerns, returns, and service requests in a high-volume environment. Processed transactions accurately and coordinated with departments.
```

Skills: Customer-Service, Order-Management, Returns, Transaction, Coordination

### Customer Service / Call Centre

[Rogers Communications (Authorized Partner)](https://himalayas.app/companies/rogers-communications)

```text
Assisted customers with account questions, service information, billing concerns, and basic technical troubleshooting by phone. Documented interactions in CRM systems and escalated unresolved issues.
```

Skills: CRM, Customer-Support, Billing, Troubleshooting, Documentation, Escalation-Management

### Customer-Facing Roles

Walmart; Applewood Mazda; Lux Motors

```text
Supported customers with product and vehicle inquiries, service questions, and professional follow-up. Built trust through attentive listening, problem solving, and clear explanations.
```

Skills: Customer-Service, Problem-Solving, Communication-Skills, Follow-up

## Education

### University of Victoria

Diploma, Digital Marketing

```text
Pursuing a Digital Marketing Diploma through Continuing Studies at the University of Victoria.
```

## Tech stack

- Microsoft Office

To contact Karan, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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