# Kara Mondy

Kara Mondy is a remote worker on Himalayas, Member Engagement Coordinator at Signify Health, based in United States.

Source: https://himalayas.app/@karamondy

```text
Referral Specialist improving member experience through service, clarity, and problem-solving.
```

| Detail | Value |
| --- | --- |
| Availability | Open to opportunities |
| Location | United States |
| Authorized to work in | United States |
| Job categories | Referral Specialist, Member Engagement Specialist, Front Desk Receptionist, Client Referral Specialist, Referral Coordinator, Referral Agent, Patient Referrals, Medical Referral Coordination, Customer Service |
| Skills | Guest check in out, Inbound Calls, Outbound Calling, Member Engagement, Customer Service, Problem Solving, Critical Thinking, Attention To Detail, Communication Skills, Callbacks, Data Entry, Email Support, Research For Issue Resolution, Postal, Route Management, Package Scanning, Appointment Scheduling, Billing, Sales Strategy |

## What I'm looking for

```text
I’m looking for a role where I can use my referral/member engagement and customer support experience to help people quickly and clearly—especially in a high-volume, service-focused environment with room to grow.
```

## About

```text
I’m a Referral Specialist with over 11 years of experience in member engagement, disaster response, and postal delivery services. I’m known for exceptional problem-solving, meticulous attention to detail, and strengthening customer service through effective communication and follow-through.

In my roles with Signify Health and Support Services Group-FEMA, I handled high-volume inbound and outbound calls, assisted with account issues, rescheduling, and callbacks, and supported coordination to improve service utilization. I also bring hands-on operational experience from the United States Postal Service, where I delivered and tracked packages accurately while improving delivery times through route management.
```

## Experience

### Member Engagement Coordinator (current)

[Signify Health](https://himalayas.app/companies/signify-health). Jan 2023 - Present

```text
Handled 400 daily inbound and outbound calls to inform members about annual in-home health assessments and resolve account issues through rescheduling and callbacks. Coordinated communication between members and health insurance providers to improve service utilization and member satisfaction.
```

Skills: Inbound-Calls, Member-Engagement, Customer-Service, Sales-Strategy, Data-Entry, Communication-Skills

### Disaster Helpline Agent

Support Services Group-FEMA. Jan 2020 - Jan 2023

```text
Provided support to disaster victims via calls, delivering critical resources and assistance. Managed data entry and email follow-ups, researched complex issues, and coordinated with departments to improve response efficiency and customer satisfaction.
```

Skills: Customer-Service, Data-Entry

### Assistant Rural Carrier

[United States Postal Service](https://himalayas.app/companies/us-postal-service). Sep 2017 - Aug 2020

```text
Delivered Amazon packages along an assigned route, ensuring timely and accurate delivery to each address. Scanned and tracked packages, optimized route delivery, and collaborated with team members to resolve issues and improve customer satisfaction.
```

Skills: Route-Management, Accuracy-And-Efficiency, Customer-Service, Logistics-Operations, Teamwork

### Secretary/Receptionist

Witness Security. Feb 2015 - Jan 2017

```text
Managed customer data entry and appointment scheduling across multiple systems, ensuring accuracy and improving organizational efficiency. Handled billing and filing and made outreach calls to acquire new clients and support business growth.
```

Skills: Appointment-Scheduling, Data-Entry, Client-Acquisition, Administrative-Coordination, Attention-To-Detail

### Front Desk Receptionist

Hampton Inn by Hilton. Jan 2013 - Jan 2015

```text
Handled front desk operations by answering calls, checking guests in/out, managing key cards, and supporting guest needs. Resolved guest issues promptly and supported breakfast area operations to maintain a smooth guest experience.
```

Skills: Guest-Check-In-And-Check-Out, Phone-And-Reception, Front-Desk-Operations, Customer-Service, Customer-Satisfaction

## Education

### Broken Arrow Senior High School

High School Diploma, High School. 2007 - 2009

```text
Graduated from Broken Arrow Senior High School and received a High School Diploma.
```

## Tech stack

- Enhance
- Remote
- Jan
- Matter

To contact Kara, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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