# KAMOGELO NTATE

KAMOGELO NTATE is a remote worker on Himalayas, Customer Support Agent (Inbound) at Driasi, based in South Africa.

Source: https://himalayas.app/@kamogelontate

```text
Customer Support Agent at Driasi, handling billing and account enquiries and documenting customer interactions in Salesforce.
```

| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | South Africa |
| Authorized to work in | South Africa |
| Salary expectations | 100k+ USD |
| Job categories | Customer Support Agent, Customer Service, Customer Service Coordinator, Operations Assistant |
| Skills | Customer Support, Inbound Call Support, Live Chat, Email Support, Billing Inquiries, Billing Disputes, Account Troubleshooting, Platform Troubleshooting, Caller Authentication, Confidentiality, Customer De escalation, KPI Dashboards, Excel reporting, Scheduling, Records Management |

## About

```text
At Driasi, I respond to inbound billing and account enquiries by phone, chat, and email. I guide callers through account access and platform navigation, explain identity-protection and recovery support, and document interactions in Salesforce.

Previously, at Pandae Green Solutions, I coordinated schedules, maintained action-item trackers, and prepared KPI dashboards and weekly reports. At Tradeway Promotions, I supported customer enquiries, maintained a customer database, and prepared Excel sales trackers.
```

## Experience

### Customer Support Agent (Inbound) (current)

Driasi. Apr 2026 - Present

```text
Respond to inbound billing and account enquiries by phone, chat and email. Guide callers through account access, web-platform navigation and basic troubleshooting, and document interactions in Salesforce.
```

Skills: Salesforce, Five9, Billing-Inquiries, Account-Access, Troubleshooting, Caller-Authentication, FCRA, Customer-Support

### Customer Service & Operations Assistant

Pandae Green Solutions. Sep 2023 - Feb 2026

```text
Coordinated schedules and meetings across operational teams and stakeholders. Maintained action-item trackers and prepared spreadsheet-based KPI dashboards and weekly management reports.
```

Skills: Scheduling, Meeting-Coordination, KPI-Dashboards, Excel-reporting, Process-documentation, Customer-Service

### Sales Support & Customer Service Coordinator

Tradeway Promotions. Apr 2017 - Feb 2020

```text
Responded to customer enquiries and maintained service-level follow-up. Maintained a customer database and prepared Excel trackers for weekly and monthly sales reporting.
```

Skills: Customer-Service, Sales-Support, Database-Management, Excel-reporting, Order-Verification, Issue-Resolution

## Education

### Project Management Institute

Agile Project Management Certificate, Project Management

```text
Earned the Agile Project Management Certificate from the Project Management Institute in 2024.
```

## Tech stack

- Salesforce
- Google Docs
- Gmail
- Google Drive
- Slack
- Microsoft Teams
- Jira
- Google Workspace
- Trello
- Notion
- Google Sheets
- Microsoft Excel
- Zoom
- Microsoft Word
- Microsoft Outlook
- Microsoft PowerPoint

To contact KAMOGELO, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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