# Kaleb Bainbridge

Kaleb Bainbridge is a remote worker on Himalayas, Customer Service Agent at Animal Friends Insurance, based in United Kingdom.

Source: https://himalayas.app/@kalebbainbridge

```text
I turn insurance operations data into reliable reporting, controls and process improvements.
```

| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | United Kingdom |
| Authorized to work in | United Kingdom |
| Salary expectations | 27k+ GBP |
| Job categories | Data Analyst |
| Skills | Insurance Operations, Excel, Power Query, Pivot Tables, XLOOKUP, Data Validation, SQL, SQLite, Join, Aggregation, CASE Logic, Views, Python, Pandas, Synthetic Data Generation, Data Cleaning, Automation, Excel Workbook Development, Power BI, Data Modeling, DAX, KPIs, Interactive Dashboards, Slicer, Drill Throughs, Streamlit, GitHub, Version Control, Technical Documentation, Root Cause Analysis, Trend Analysis, Data Quality, Operational Reporting, Process Improvement, Financial Reconciliations |
| Portfolio | https://github.com/kalebbainbridge/missed-refund-analysis |
| LinkedIn | https://linkedin.com/in/kaleb-bainbridge-5530a7208 |
| GitHub | https://github.com/kalebbainbridge |

## What I'm looking for

```text
I'm seeking a Junior Data Analyst role where I can use operational knowledge, accuracy and problem-solving to support reliable reporting and better business decisions.
```

## About

```text
I've spent over four years working with customer, policy and financial data in regulated insurance operations. At Animal Friends Insurance, I validate records, reconcile payment and accounting information, investigate discrepancies and resolve finance-related cases accurately.

I built an end-to-end missed-refund analysis project using Python, SQL, SQLite, Excel, Power BI and Streamlit, analysing 2,871 cases and £160,215.80 in outstanding balances. I'm now looking to bring my operational knowledge, data accuracy and root-cause analysis into a Junior Data Analyst role.
```

## Experience

### Customer Service Agent (current)

Animal Friends Insurance. Nov 2021 - Present

```text
Maintain and validate customer, policy, payment and financial records across multiple internal systems in a regulated insurance environment. Reconcile policy, payment and accounting information to investigate discrepancies and resolve finance-related cases.
```

Skills: Excel, SQL, Data-Validation, Reconciliations, Customer-Service, Insurance-Operations

### Customer Service Specialist

[Specsavers](https://himalayas.app/companies/specsavers-co). Mar 2021 - Aug 2021

```text
Provided customer service support in a contact centre environment.
```

### Customer Service Representative

[Domino's Pizza](https://himalayas.app/companies/dominos). Jun 2018 - Jan 2021

```text
Handled customer orders and provided service in a fast-paced environment.
```

## Tech stack

- GitHub
- Pandas
- SQLite
- Python
- Streamlit
- SQL
- Join
- Power BI

To contact Kaleb, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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