# Kalani Mapatuna

Kalani Mapatuna is a remote worker on Himalayas, Service and Warranty Assistant Administrator at Suttons Motors, based in Australia.

Source: https://himalayas.app/@kalanimapatuna

```text
I coordinate vehicle service, warranty claims, repair orders, and daily service-centre transactions.
```

| Detail | Value |
| --- | --- |
| Availability | Open to opportunities |
| Location | Australia |
| Authorized to work in | Australia |
| Job categories | Service Administrator, Warranty Administrator, Customer Service, Parts Picker, Small Business Owner, Human Resources Specialist, Banking Associate, Recruiter, Service Administration, Service Operations Administrator, Service Operations Administration, Administrator |
| Skills | Warranty Claims, Service Administration, Repair Management, Customer Service, Database Management, Inventory Management, Quality Control, Cash Flow Management, Market Research, Recruitment, Employee Relations, Human Resources, Banking, Analytical Thinking, Multitasking, Communication Resources, Teamwork, Computer Literacy, Observe, Wise |

## What I'm looking for

```text
I'm looking for an opportunity to apply the skills gained through my education and work experience to complete assigned duties successfully, contribute as a team player, and take on new experiences.
```

## About

```text
At Suttons Motors Chullora, I book customer servicing and diagnostic appointments, generate and price repair orders for 85–100 cars daily across six brands, and process warranty claims.

I also maintain service, workshop, and parts databases, obtain manufacturer approvals for Goodwill repairs, handle minor complaints, and record daily cash and credit transactions for the Service Centre.

Previously, I operated Regal Print Solutions in Colombo, managing purchasing, quality control, cash flow, customer acquisition, market research, hiring, and employee grievances. My experience also includes banking, HR service delivery, recruitment, employee benefits, and retail account services at HSBC Sri Lanka.
```

## Experience

### Service and Warranty Assistant Administrator (current)

Suttons Motors. Aug 2023 - Present

```text
Booking customers for servicing and diagnosing appointments, generating and pricing repair orders for 85-100 cars across six brands, handling minor complaints, updating databases, lodging warranty claims, and analyzing daily cash and credit transactions.
```

Skills: Customer-Service, Database-Management, Warranty-Claims, Complaint-Handling, Administrative-Support, Microsoft-Office, Data-Entry

## Education

### Institute of Personnel Management Sri Lanka

Professional Qualification, Human Resources Management. 2016 - 2018

```text
Completed a Professional Qualification in Human Resources Management, enhancing skills in HR practices and employee management.
```

## Tech stack

- Observe
- Wise

To contact Kalani, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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