# Kajal Sain

Kajal Sain is a remote worker on Himalayas, Customer Support Manager at Harold Electricals, based in India.

Source: https://himalayas.app/@kajalsain1

```text
Customer Support Manager at Harold Electricals, coordinating Shopify orders, refunds, courier escalations, and after-sales support.
```

| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | India |
| Authorized to work in | India |
| Salary expectations | 742k+ INR |
| Job categories | Customer Support, Customer Service Associate, Customer Support Executive |
| Skills | Customer Support, Complaint Resolution, Order Management, After Sales Support, Refund Processing, Shipment Tracking, Escalation Management, Customer Retention, Ticket Handling, Dispatch Coordination, Packing, Post Installation Follow Up, team training, Shopify, Google Sheets |

## About

```text
At Harold Electricals (Décor & Lighting), I handle customer complaints across calls, email, Zoko, and WhatsApp while coordinating website orders and after-sales support.

I manage refunds and Google Sheets records, track delayed or disputed courier shipments, and raise complaints on courier websites. I also coordinate dispatch and packing teams and review daily Shopify orders.

I support customers through product installation and follow-ups, and train executives in customer management, data handling, and after-sales pitching.

Previously, at Regalo Kitchens (Interior & Furnishings), I resolved queries, handled calls, closed support tickets, and coordinated sales meetings. At Trade India, I handled customer complaints and followed up on tickets transferred to other departments.
```

## Experience

### Customer Support Manager (current)

Harold Electricals. Mar 2024 - Present

```text
Maintains customer relationships through calls and follow-ups, resolves complaints across channels, and coordinates after-sales support. Trains executives and manages refunds, courier tracking, and dispatch coordination.
```

Skills: Customer-Support, Complaint-Resolution, Order-Management, Shopify, Google-Sheets, Shipment-Tracking, team-training, Zoko, WhatsApp, Email-Support

### Customer Support Associate

Regalo Kitchens. Feb 2023 - Jan 2024

```text
Resolved customer queries and complaints with clear communication and timely follow-up. Handled calls, closed support tickets within TAT, and coordinated sales team meetings.
```

Skills: Customer-Support, Complaint-Resolution, Ticket-Handling, Communication-Skills, Team-Coordination

### Customer Support Executive

Trade India. Jun 2021 - Feb 2023

```text
Handled customer complaints via calls and emails, conducted monthly follow-ups, and transferred tickets to appropriate departments to ensure resolution within 24-48 hours.
```

Skills: Customer-Support, Complaint-Resolution, Email-Support, Ticket-Management, Follow-up

## Education

### Delhi University

Bachelor of Arts, Arts

```text
Bachelor of Arts degree from Delhi University.
```

## Tech stack

- Shopify
- WhatsApp
- Google Sheets

To contact Kajal, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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