# Kabiru Ibrahim Kabiru Ibrahim is a remote worker on Himalayas, Technical Services Analyst at HCA Healthcare UK, based in United Kingdom. Source: https://himalayas.app/@kabiruibrahim1 ```text I deliver secure, high-availability IT support for large endpoint fleets across healthcare, education, banking, and hospitality. ``` | Detail | Value | | --- | --- | | Availability | Looking for a job | | Location | United Kingdom | | Authorized to work in | United Kingdom | | Salary expectations | 40k+ GBP | | Job categories | IT Support Engineer, Systems Analyst, Network Support Engineer, IT Administrator, Technical Service Analyst | | Skills | Microsoft Intune, Jamf, JumpCloud, Windows Autopilot, SCCM, Endpoint management, Device Lifecycle Management, Azure AD, Microsoft Entra ID, Active Directory, Okta, SSO, Multi Factor Authentication, Conditional Access, Role Based Access Control, Joiner Mover Leaver, Microsoft 365, Exchange Online, Microsoft Teams, SharePoint, One Drive, Google Workspace, Google Admin Console, TCP IP, DNS, DHCP, LAN, WAN, VPN, Fortinet, Network Access Control, VLAN, ServiceNow, Jira, Service Desk Manager, ITIL, SLA Management, Knowledge Base Management, Standard Operating Procedures, PowerShell, Automated Provisioning, Operational Data Analysis, Endpoint Compliance, Bitlocker, Cyber Security Awareness, User Acceptance Testing, Audit Support, Hardware Break Fix, Device Provisioning, AV Meeting Rooms, Workstation Support, Network Monitoring, Sophos, Access Control | ## What I'm looking for ```text I'm seeking a senior IT support or systems analyst role where security, compliance, and zero-tolerance downtime are non-negotiable. ``` ## About ```text At HCA Healthcare UK, I provide 2nd-line support for more than 1,000 clinical users and helped deploy over 1,000 devices during an EHR migration with minimal disruption to clinical services. I manage Joiners, Movers and Leavers processes across Active Directory, Microsoft Entra ID, Microsoft 365, Intune, and Autopilot. I also built a PowerShell solution for BitLocker recovery key retrieval that reduces manual effort and improves incident resolution. Previously, I was the sole onsite IT technician supporting over 1,000 staff and students at Regent High School, administering Microsoft 365, Google Workspace, Windows, Chromebooks, networking, and AV. I redesigned endpoint naming standards, cutting asset identification from around 45 minutes to under five minutes, and delivered cybersecurity awareness training that contributed to a 20% reduction in security incidents. Across banking, hospitality, and managed services, I've maintained 98% SLA compliance, reduced network downtime by 20%, and improved recurring-incident handling through documentation, reporting, and proactive support. I'm focused on secure, compliant IT operations where reliable services and fast resolution matter. ``` ## Experience ### Technical Services Analyst (current) [HCA Healthcare UK](https://himalayas.app/companies/hca-healthcare-uk). Dec 2024 - Present ```text Provide 2nd line support for hardware, software, user accounts, and access requests for over 1,000 clinical users, consistently meeting ServiceNow SLA targets. Manage the full JML lifecycle, administer Microsoft 365, and support device deployment during an EHR migration. ``` Skills: ServiceNow, Active-Directory, Microsoft-Entra-ID, Microsoft-365, Exchange-Online, Teams, SharePoint, Microsoft-Intune, Windows-Autopilot, PowerShell, Bitlocker, JML, SLA-Management ### IT Technician Regent High School. Sep 2023 - Dec 2024 ```text Provided sole onsite IT support for over 1,000 students and staff, managing both Microsoft 365 and Google Workspace environments. Administered Google Workspace, managed devices via MDM, and redesigned the device naming standard to reduce asset identification time. ``` Skills: Microsoft-365, Google-Workspace, MDM, Chromebooks, Windows, Networking, Cybersecurity, Documentation, Training ### IT Administrator Ibis Hotel (Accor Group). Sep 2021 - Jan 2023 ```text Managed all onsite IT operations, including servers, networking, endpoint devices, and access control, as the hotel's sole IT professional. Improved network reliability by resolving recurring LAN and WAN issues, reducing downtime by 20%. ``` Skills: Active-Directory, Networking, LAN, WAN, PowerShell, IT-Operations, Access-Control ### Network Support Engineer Cobranet Limited. Dec 2018 - Sep 2021 ```text Delivered 2nd and 3rd line support for enterprise customers within a managed service provider environment, resolving networking and connectivity issues across multiple client sites. Managed Fortinet firewall policies, Sophos, and VPN connectivity. ``` Skills: Networking, NAC, Fortinet, Sophos, VPN, Troubleshooting, Monitoring, SOPs ### IT Support Analyst Ofmax Integrated Services Limited. Nov 2016 - Nov 2018 ```text Managed user access and permissions across ATM (Symon), Postilion, and enterprise mailing group systems, ensuring secure, compliant account administration. Delivered end-to-end technical support while maintaining 98% SLA compliance. ``` Skills: ATM, Postilion, Service-Desk-Manager, SLA, Incident-Management, UAT, Reporting, Data-Analysis ## Education ### CompTIA Security+, Security ```text CompTIA Security+ certification in progress. ``` ### Service Operations Workplace (SOW) Essentials SOW Essentials, Service Operations ```text Service Operations Workplace (SOW) Essentials certification, completed in 2026. ``` ### British Computer Society (BCS) Membership, Computer Science ```text Member of the British Computer Society (BCS), since 2025. ``` ### Glasgow Caledonian University MSc, Big Data Technologies ```text MSc in Big Data Technologies from Glasgow Caledonian University, completed in 2024. ``` ### Fortinet NSE 1 & 2, Network Security ```text Fortinet NSE 1 & 2 Network Security Associate certification, completed in 2022. ``` ### ICSI CNSS, Network Security ```text Certified Network Security Specialist (CNSS) from ICSI, completed in 2021. ``` ### Google Foundations of IT Support, IT Support ```text Foundations of IT Support certification from Google, completed in 2020. ``` ### IBM Cybersecurity Certificate, Cybersecurity ```text Cybersecurity Certificate from IBM, completed in 2019. ``` ### Olabisi Onabanjo University BSc (Hons), Computer Engineering ```text BSc (Hons) in Computer Engineering from Olabisi Onabanjo University, completed in 2015. ``` ### PeopleCert ITIL 4 Foundation, IT Service Management ```text ITIL 4 Foundation certification from PeopleCert, completed in 2024. ``` ## Tech stack - Microsoft Teams - Okta - Jira - PowerShell - Google Workspace - Sophos - JumpCloud - sso - JAMF - ServiceNow - Microsoft Intune - Fortinet To contact Kabiru, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire). ## People also viewed - [Sunil Ladwa](https://himalayas.app/@sunilladwa): Systems Administrator, First Mode - [gls t](https://himalayas.app/@glst): Windows 11 Deployment Contract, Eqans - [Sundeep Phull](https://himalayas.app/@sundeepphull): Service Desk Engineer 1st/2nd Line, TMA Data Limited - [Christopher Oli](https://himalayas.app/@christopheroli): 2nd Line Support Analyst, CDW - [Omolade Ade](https://himalayas.app/@omoladeade): Remote IT Service Centre Analyst, Kent Community Health NHS Foundation - [Bradley Carlson](https://himalayas.app/@bradleycarlson): IT Operational Support Manager, Kingsbridge Healthcare Group - [Adebayo Sulaimon](https://himalayas.app/@adebayosulaimon): Lead Service Desk Analyst, Science UK - [Korey Herridge](https://himalayas.app/@koreyherridge): System & Hardware Support Co Ordinator, HSL Compliance - [mikay1980 User](https://himalayas.app/@mikay1980user): Service Desk Analyst (Tier 1/2), Bell Integration/Blackrock - [Oge Uche](https://himalayas.app/@ogeuche): Help Desk Analyst, Sirius Point Insurance