# Justin Andrews Justin Andrews is a remote worker on Himalayas, Senior Manager, IT Service Delivery at Hologic, based in United States. Source: https://himalayas.app/@justinandrews ```text Global IT service delivery leader at Hologic who led a 50+ person organization and sustained 95%+ SLA attainment across 36+ countries. ``` | Detail | Value | | --- | --- | | Availability | Looking for a job | | Location | United States | | Authorized to work in | United States | | Salary expectations | 175k+ USD | | Job categories | IT Service Delivery Manager, IT Manager | | Skills | IT Operations, IT Service Delivery, IT Service Management, Digital Workplace Transformation, Endpoint management, M&A IT Integration, Regulatory Audits, Cybersecurity Audit, SLA Management, Customer Satisfaction (CSAT) Optimization, Major Incident Management, Problem Management, Vendor Management, Contract Negotiation, Budget Management | | LinkedIn | https://linkedin.com/in/justintandrews | ## What I'm looking for ```text I'm looking for a Director or Senior Manager IT role where I can lead teams, solve problems, and help make things run better. I enjoy working with people, improving IT services, and finding practical solutions to challenges. ``` ## About ```text At Hologic, I led a 50+ person global IT organization supporting 8,000+ employees across 36+ countries. I built the enterprise’s first global IT performance dashboard and sustained 95%+ SLA attainment and 96% customer satisfaction. I also led IT integration for 12 acquisitions and completed the enterprise Windows 11 rollout across 36 countries six months ahead of schedule. I served as a subject matter expert for external regulatory and cybersecurity audits that regularly concluded with zero findings. ``` ## Experience ### Senior Manager, IT Service Delivery [Hologic](https://himalayas.app/companies/hologic-inc). Nov 2023 - Oct 2026 ```text Led a 50+ person global IT organization providing 24/7 service delivery and workplace technology support for 8,000+ employees across 36+ countries. Managed a $5M annual budget and sustained 95%+ SLA attainment and 96% customer satisfaction. ``` Skills: ServiceNow, Microsoft-365, Entra-ID, Intune, SCCM, Jamf, Nexthink-Platform, Okta, PowerShell, MuleSoft, Automox, Windows-11, ITIL, SLA-Management, CSAT, M&A-Integration, Cybersecurity, Audit-Management ### IT Service Delivery Manager [Hologic](https://himalayas.app/companies/hologic-inc). Nov 2018 - Nov 2023 ```text Managed a 7-person regional IT support team across multiple states and Costa Rica. Lifted regional SLA attainment from ~75% to 95%+ and centralized ~200 enterprise IT vendor contracts representing $150M in historical spending. ``` Skills: ServiceNow, Vendor-Management, Contract-Negotiation, Microsoft-365, SLA-Management, Service-Provider-Oversight, Cost-Optimization, ITIL ### Divisional IT Lead / IT Business Partner [Hologic](https://himalayas.app/companies/hologic-inc). Nov 2016 - Nov 2018 ```text Served as strategic IT liaison to the Divisional President, aligning IT capabilities with business unit priorities. Oversaw life-cycle hardware refresh and facilitated deployment of high-performance NVIDIA computing infrastructure for R&D. ``` Skills: IT-strategy, Infrastructure-Modernization, NVIDIA, Research-and-Development-Support, Team-Leadership ### IT Site Manager [Hologic](https://himalayas.app/companies/hologic-inc). Mar 2015 - Nov 2016 ```text Recruited to remediate severe operational and technical challenges at the Danbury, CT site. Restored employee confidence and site reliability within 3 months and resolved 3 inherited CAPAs by overhauling backup and access policies. ``` Skills: IT-Support, Network-Infrastructure, CAPA-Remediation, Backup-Management, Iron-Mountain, Privileged-Access ### Systems Analyst II [Medtronic](https://himalayas.app/companies/medtronic). Aug 2013 - Mar 2015 ```text Standardized Cisco Webex video conferencing infrastructure across 30+ global facilities, consolidating redundant platforms to deliver $1.6M+ in projected cost savings. Managed collaboration services for ~40,000 global employees. ``` Skills: Webex, Video-Conferencing, Global-Collaboration, Vendor-Management, Telecommunications ### Senior Desktop Support Technician [Medtronic](https://himalayas.app/companies/medtronic). Aug 2006 - Aug 2013 ```text Maintained a 99% same-day resolution rate for executive IT requests. Refreshed 400+ endpoints annually and completed the enterprise Windows XP-to-7 migration ahead of schedule. ``` Skills: Desktop-Support, Endpoint-management, Windows-migration, Executive-Support, Hardware-Lifecycle-Management ## Education ### Quinnipiac University Master of Science, Computer Information Systems ```text Master of Science in Computer Information Systems from Quinnipiac University. ``` ### Quinnipiac University Bachelor of Science, Computer Information Systems ```text Bachelor of Science in Computer Information Systems from Quinnipiac University. ``` ### CompTIA CompTIA A+, Information Technology ```text CompTIA A+ certification. ``` ### ICCP Information Systems Analyst, Information Systems ```text Information Systems Analyst certification from ICCP. ``` ## Tech stack - MuleSoft - Microsoft Teams - Okta - PowerShell - Windows Server - Windows 10 - Zscaler - CrowdStrike - Aruba - Ansible - JAMF - ServiceNow - ChatGPT - Microsoft 365 - Cisco Webex - Claude - Cisco - Microsoft Copilot To contact Justin, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire). ## People also viewed - [Brandon Joseph](https://himalayas.app/@brandonjoseph): Sr. Manager, Service Delivery, RTX - [Brandon Joseph](https://himalayas.app/@brandonjoseph1): Senior IT Service Delivery Manager, Raytheon Technologies - [Marc Goodman](https://himalayas.app/@marcgoodman): IT Support Services Manager, Arvinas Pharmaceuticals - [Joseph Grosso](https://himalayas.app/@josephgrosso): Director of Service Delivery, Tech Keys - [Greg Pascal](https://himalayas.app/@gregpascal): Self Service IT Manager, T4I - [Lance Lacher](https://himalayas.app/@lancelacher): Senior Manager of IT – Desktop Support & Field Services, UnitedHealth Group / Optum Insight - [Alaiyah Anthony](https://himalayas.app/@alaiyahanthony): Lead IT Associate, Houston's First Baptist Church - [Chris Anderson](https://himalayas.app/@chrisanderson): Manager, IT Operations, Procare Solutions - [Christian Pass](https://himalayas.app/@christianpass): Help Desk Manager, Information Systems, Hajoca - [Christian Rose](https://himalayas.app/@christianrose): Sr. IT Service Delivery Leader, Biomerics