# Jullien Am

Jullien Am is a remote worker on Himalayas, Store Associate / Deputy Store Manager at DNS Retail, based in Armenia.

Source: https://himalayas.app/@jullienam

```text
Customer support specialist at DNS Retail who resolved escalated complaints and pre-trial claims.
```

| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | Armenia |
| Authorized to work in | Armenia |
| Salary expectations | 38k+ USD |
| Job categories | Customer Support Specialist, IT Support Specialist |
| Skills | Customer Support, Customer issue resolution, Complaint Handling, Escalation Management, Issue Triage, Troubleshooting PCs, Windows, hardware troubleshooting, Software Installation, Software Configuration, equipment setup, Equipment Monitoring, Technical Product Support, Case Documentation, Website Content Updates |

## What I'm looking for

```text
I'm looking for full-time remote work with shift availability, including evenings and weekends.
```

## About

```text
At DNS Retail, I handled escalated customer complaints and pre-trial claims by clarifying issues, coordinating responses, and working toward clear resolutions.

I also helped customers choose and understand computers and electronics, answering technical product questions and solving practical problems.

At Labyrinth-Ufa / Krasnoe & Beloe, I monitored workplace equipment and assisted with hardware and software setup and routine troubleshooting. I used 1C and business applications in daily workflows and helped resolve basic operational issues.

At CYBERSHOKE, I supported website design and content updates alongside HR and administrative tasks. I studied Computer Systems Programming and am available for full-time remote shift work, including evenings and weekends.
```

## Experience

### Store Associate / Deputy Store Manager

DNS Retail. Jan 2025 - Jan 2026

```text
Handled escalated customer complaints and pre-trial claims, coordinated responses, and worked toward clear resolutions. Assisted customers with technical product questions and supported daily store operations.
```

Skills: Customer-issue-resolution, Complaint-Handling, Escalation-Management, Technical-Product-Knowledge, Store-Operations

### Store Operations and IT Support Practice

Labyrinth-Ufa / Krasnoe & Beloe. Jan 2021 - Jan 2022

```text
Monitored workplace equipment and assisted with setup and routine troubleshooting of hardware and software. Used 1C and business applications in daily workflows and helped resolve basic operational issues.
```

Skills: hardware-troubleshooting, Software-Troubleshooting, Business-Applications, equipment-setup

### HR and Web Design Assistant

CYBERSHOKE. Jan 2020 - Jan 2021

```text
Supported website design and content updates alongside HR and administrative tasks requiring accuracy and coordination.
```

Skills: Web-Design, Content-Updates, HR-Support, Administrative-Tasks

## Education

### Computer Systems Programmer Vocational

Vocational / technical education, Computer Systems Programming

```text
Vocational and technical education in computer systems programming.
```

## Tech stack

- Windows

To contact Jullien, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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