# Jullie Ferreira

Jullie Ferreira is a remote worker on Himalayas, Customer Operations Analyst & Support Specialist at Orderly, based in Brazil.

Source: https://himalayas.app/@jullieferreira

```text
I implement digital health software that improves clinical workflows, adoption, and data-driven care decisions.
```

| Detail | Value |
| --- | --- |
| Availability | Open to opportunities |
| Location | Brazil |
| Authorized to work in | Brazil, United States, Ireland, United Kingdom |
| Salary expectations | 30k+ USD |
| Job categories | Digital Health Strategy, Healthcare Implementation Specialist, Customer Success Manager, Customer Operations Analyst, Customer Support Specialist |
| Skills | Digital Health Strategy, Healthcare Software Implementation, Workflow Optimization, Product Adoption, Process Improvement, Data Driven Insights, SQL, Log Analysis, Telemetry Analysis, Data Integrity Validation, Dashboard Development, Widget Development, Bug Tracking, Stakeholder Management, Cross Functional Collaboration, Account Management, Multicultural Communication, Django, HubSpot, Zendesk, Freshdesk, CRM Systems, Trello, Technical Troubleshooting, SaaS Support, Healthcare Compliance, clinical workflows, Bilingual Customer Support, English, Portuguese, Spanish |
| LinkedIn | https://linkedin.com/in/jullie-ferreira |

## What I'm looking for

```text
I'm looking to design, implement, and scale digital health solutions that integrate into clinical workflows, improve care delivery, and create measurable outcomes through collaboration with clinical, technical, and business teams.
```

## About

```text
I’ve led end-to-end implementations of customized digital health software at MEG, aligning solutions with clinical workflows, healthcare compliance standards, and client needs.

I built customized Django dashboards and widgets that supported healthcare audits and gave providers data-driven insights for clinical decision-making. I also managed post-implementation portfolios, identifying risks and opportunities to strengthen engagement and retention.

At Orderly, I investigate complex SaaS issues using SQL and log analysis, validate data integrity, and partner with Product and Engineering to improve reliability and user experience. My internal playbooks and operational documentation accelerated incident resolution by up to 80%.

I bring bilingual English and Portuguese customer support experience from TransPerfect, where I reduced response times by 20%, maintained CSAT above 90%, and ranked #1 globally for customer satisfaction in 2024.
```

## Experience

### Customer Operations Analyst & Support Specialist (current)

Orderly. Sep 2025 - Present

```text
Provide advanced global support for a SaaS supply chain platform, leading complex technical investigations using SQL and log analysis. Partner with Product and Engineering to improve platform reliability and user experience.
```

Skills: SQL, Log-Analysis, Telemetry, SaaS, Customer-Support, Technical-Troubleshooting, Documentation

### Customer Success & Healthcare Implementation Specialist

MEG – Patient Quality Management Software. Jun 2024 - Mar 2025

```text
Led end-to-end implementation of digital health software solutions, developing customized dashboards and widgets on Django. Acted as a strategic bridge between healthcare clients and technical teams to ensure seamless integration.
```

Skills: Healthcare-Software-Implementation, Django, Dashboard-Development, Customer-Success, Stakeholder-Management, Workflow-Optimization

### Customer Support Specialist

[TransPerfect](https://himalayas.app/companies/transperfect). Aug 2021 - Jun 2024

```text
Delivered bilingual support in international environments, handling complex billing and legal inquiries. Ranked #1 globally in customer satisfaction in 2024 and reduced average response time by 20%.
```

Skills: Bilingual-Support, Customer-Satisfaction, SLA-Management, First-Contact-Resolutions, NPS, Documentation

### Scholar / Project Coordinator

PET – Tutorial Education Program. Jun 2017 - Dec 2021

```text
Planned and executed national-scale educational and community-focused projects, managing schedules and stakeholder alignment.
```

Skills: Project-Coordination, Stakeholder-Management, Event-Planning

## Education

### Federal University of Rio Grande do Norte

Bachelor's Degree, Animal Science. 2015 - 2022

```text
Bachelor's Degree in Animal Science from the Federal University of Rio Grande do Norte, completed in 2022.
```

## Tech stack

- Django
- Zendesk
- HubSpot
- Trello
- SQL
- FreshDesk

To contact Jullie, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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