# Juliet Okeke

Juliet Okeke is a remote worker on Himalayas, Branch Office Administrator at RE/MAX Centerparc, based in Malta.

Source: https://himalayas.app/@julietokeke

```text
Customer support and operations specialist at Hopper and RE/MAX Centerparc, supporting travel bookings and branch operations.
```

| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | Malta |
| Authorized to work in | Malta |
| Salary expectations | 40k+ EUR |
| Job categories | Customer Support Specialist, Operations Specialist, Administrative Officer, Human Resources Assistant |
| Skills | Customer Support, Live Chat, Email Support, Customer Case Follow Up, Booking Coordination, Travel Support, Pricing Research, Administrative Support, Human Resources Administration, Learning And Development Administration, Records Management, Data Entry, Documentation, Compliance, CRM |

## About

```text
At RE/MAX Centerparc, I supported daily branch operations, responded to client enquiries, and kept client and property documentation organised. I also prepared property listing content and supported compliance-related processes.

At Hopper, I assisted customers using an online travel platform with booking changes, cancellations, reservations, and payment enquiries. I researched travel options and pricing, then worked with internal team members to follow up on customer concerns.

At TTS Hospitality, I supported clients with hotel and property searches, reservations, and travel enquiries. I compared prices and amenities, recorded information in Google Sheets, and used online research and AI-supported search tools to find options matching client requirements.

At Bertie-John Consulting Ltd, seconded to NAPIMS, I supported the HR Learning & Development team by tracking training requests, preparing workshop joining instructions, and maintaining records and reports. My background also includes general administrative and HR support at Jevkon Oil & Gas Limited.
```

## Experience

### Branch Office Administrator

RE/MAX Centerparc. Nov 2025 - Aug 2026

```text
Supported daily branch operations and responded to client enquiries, providing clear information and directing requests to appropriate team members. Maintained and organised client and property documentation, ensuring records were accurate and readily accessible.
```

Skills: Customer-Support, Documentation, Compliance, property-listing, Administrative-Support

### Pricing & Operations Support Specialist

[Hopper](https://himalayas.app/companies/hopper). Aug 2023 - Aug 2025

```text
Supported customers using an online travel platform, assisting with travel-related enquiries and service needs through digital communication channels. Helped with booking changes, cancellations, reservations, and payment-related enquiries, following platform procedures and available guidelines.
```

Skills: Customer-Support, Travel-Booking, Pricing-Research, CRM, Spreadsheets, Operations

### Administrative Officer – HR, Learning & Development

Bertie-John Consulting Ltd. Nov 2016 - Dec 2024

```text
Provided administrative support to the HR Learning & Development team, coordinating correspondence and responding to internal requests. Reviewed educational assistance grant submissions and supported the processing and tracking of employee training requests.
```

Skills: HR-Administration, Learning-and-Development, Documentation, Mail-Merge, Reporting

### Admin & Client Support Associate

TTS Hospitality. Jan 2023 - Apr 2024

```text
Supported clients with luxury hotel and property searches, reservations, and travel-related enquiries. Compared hotel prices, amenities, and property details, compiling clear information in Google Sheets to support client requests.
```

Skills: Customer-Support, Hotel-Reservations, Research, Google-Sheets, AI-Tools

### Administrative Officer

Jevkon Oil & Gas Limited. Aug 2015 - Aug 2016

```text
Provided general administrative and HR support, including document preparation, filing, correspondence, and office coordination. Assisted with routine employee and operational requests while maintaining organised records and professional communication.
```

Skills: Administrative-Support, HR-Support, Document-Management, Office-Coordination

## Education

### 21 Academy

MSc, Human Resources Management. 2025 - Present

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Pursuing an MSc in Human Resources Management at 21 Academy in Malta, expected to complete in 2026.
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### National Open University of Nigeria

Master of Business Administration, Business Administration. 2017 - 2021

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Completed a Master of Business Administration (MBA) from the National Open University of Nigeria from 2017 to 2021.
```

### Anambra State University

BSc, Business Administration. 2008 - 2012

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Earned a BSc in Business Administration from Anambra State University, Nigeria, from 2008 to 2012.
```

### Coursera

Professional Course, Human Resources

```text
Completed professional courses in Compliance & Risk Management, Compensation & Benefits, Employee Relations, Payroll & HR Management, and Talent Acquisition.
```

## Tech stack

- Slack
- HubSpot
- Google Workspace
- Todoist
- Google Sheets
- Microsoft Excel
- Canva
- Microsoft Office

To contact Juliet, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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