# Julie Mendoza

Julie Mendoza is a remote worker on Himalayas, Senior Customer Implementation Specialist at Cencora, based in United States.

Source: https://himalayas.app/@juliemendoza

```text
Customer implementation leader at Cencora who delivered 275+ compliant EPCIS connections and cut repeat helpdesk calls by 28%.
```

| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | United States |
| Authorized to work in | United States |
| Salary expectations | 98k+ USD |
| Job categories | Customer Implementation Specialist, Professional Services Manager, Implementation Manager, Technical Integration Specialist |
| Skills | Software Implementation, Client Implementation, Technical Integration, EPCIS, DSCSA Compliance, Requirements Gathering, Functional Specifications, UAT, System Configuration, Implementation Planning, Application Testing, Data Migration and Conversion, Delivery Support, Workflow Optimization, Healthcare Software |
| LinkedIn | https://linkedin.com/in/julie-salvador-mendoza |

## About

```text
At Cencora, I led end-to-end application implementations and customer onboarding, from configuration and testing through go-live and post-launch support. I translated business needs into functional specifications and coordinated client workstreams with technical teams.

On the DSCSA Integration & Compliance Implementation, I implemented 275+ EPCIS connections and improved product movement data accuracy by 45% by strengthening exception handling and reducing manual processing errors.

I also led a customer enablement initiative that reduced repeat helpdesk call volume by 28% within three months through support trend analysis, targeted outreach, and customer training.

Earlier at AmerisourceBergen, I supported healthcare software and pharmacy workflows, configured systems at customer sites, and helped troubleshoot issues with development teams. My work has also included a statewide inventory implementation across California and technical documentation and business process analysis as an IT Analyst.
```

## Experience

### Senior Customer Implementation Specialist

[Cencora](https://himalayas.app/companies/cencora). Apr 2013 - Apr 2026

```text
Led end-to-end application implementations and customer onboarding, covering configuration, testing, go-live readiness, and post-launch stabilization. Managed concurrent client workstreams and cross-functional teams to align requirements, resolve issues, and keep delivery on track.
```

Skills: Software-Implementation, Customer-Success, Requirements-Gathering, Functional-Specifications, Gap-Analysis, EMR-Integration, Data-Migration-and-Conversion, UAT, Workflow-Optimization, Training-And-Enablement, Delivery-Support, Implementation-Planning, SQL, Post-Go-Live-Support, Jira, Agile, Process-Flow, Issue-And-Risk-Management, Cross-Functional-Collaboration, Healthcare-Software, clinical-workflows, Stakeholder-Management, System-Upgrades, Technical-Solutioning, Steady-State-Support, Implementation-Documentation, Requirements-Discovery, Conflict-Resolution, Accountability, Organizational-Skills, Continuous-Learning, Coaching, HIPAA-Awareness, Adaptability, SSO, REST, ITSM, SIEM, FEA, CSAT, Leadership, Risk-Management

### Customer Systems Support Specialist

[AmerisourceBergen](https://himalayas.app/companies/amerisourcebergen). Nov 2009 - Apr 2013

```text
Provided technical application and system support across hardware, software, and telecommunications environments, minimizing downtime and maintaining strong customer satisfaction. Configured and installed systems at customer sites, performed root-cause analysis, and completed repairs to restore functionality and service continuity.
```

Skills: Technical-Support, System-Configuration, Troubleshooting, Root-Cause-Analysis, Application-Support, Healthcare-Software, Pharmacy-Workflow, End-User-Training, Documentation, Knowledge-Base, Customer-Onboarding, System-Implementation, Operational-Readiness

### IT Analyst

Earlier Career. Jan 2004 - Dec 2009

```text
Conducted systems and business process analysis and gathered requirements for technology initiatives. Created technical documentation and enhanced stakeholder communication and cross-functional coordination during projects.
```

Skills: Systems-Analysis, Business-Process-Analysis, Requirements-Gathering, Technical-Documentation, Stakeholder-Communication, Cross-functional-Coordination, Data-Analysis, Reporting

## Education

### Cerritos College

Certificate, Cloud Computing

```text
Pursuing a certificate in Cloud Computing, currently in progress.
```

### Devry University

Bachelor's Degree, Telecommunications. 1999 - 2003

```text
Bachelor's Degree in Telecommunications from Devry University, completed in 2003.
```

## Tech stack

- sso
- SQL

To contact Julie, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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