# Jude E

Jude E is a remote worker on Himalayas, Head of Sales at Service Seeking, based in Philippines.

Source: https://himalayas.app/@judee

```text
Head of Sales at Service Seeking, leading sales for an Australian home-services marketplace and driving customer acquisition and revenue growth.
```

| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | Philippines |
| Authorized to work in | Philippines |
| Salary expectations | 160k+ PHP |
| Job categories | Sales Operations Manager, Operations Manager, Program Manager, Vendor Manager, Account Manager |
| Skills | Sales Strategy, Sales Operations, Site Operations, Account Operations, P&L management, BPO, Outsourcing, Workforce Management, B2B Sales, B2C Sales, Outbound Sales, Lead Generation, Campaigns, Sales Process Optimization, Client Management |

## About

```text
At Service Seeking, I lead sales strategy and execution for an Australian home-services marketplace, focusing on new customer acquisition and revenue growth.

At 1840 & Company, I was the main point of contact for outbound campaigns across approximately 800 FTEs, with full P&L responsibility across managed lines of business.

At Get My Course Australia, I led Philippine sales operations and oversaw recruitment, onboarding, training and process improvement for 120 FTEs. I also owned P&L responsibility and operational performance.

Across BPO and outsourcing roles, I’ve managed sales and operations across international markets, including campaign launches, client delivery and large-scale teams. I hold a Six Sigma Yellow Belt and a Bachelor of Science in Biology from Cebu Doctors University.
```

## Experience

### Head of Sales (current)

Service Seeking. Dec 2025 - Present

```text
Leads sales strategy and execution for an Australian home-services marketplace, driving new customer acquisition and revenue growth. Oversees sales performance, coaching, pipeline management and continuous optimisation of the sales process.
```

Skills: Sales-Strategy, Sales-Operations, Pipeline-Management, Coaching, Process-Optimization

### Director for Operations (WFH)

1840 & Company. Sep 2023 - Nov 2025

```text
Main point of contact for all outbound campaigns across approximately 800 FTEs; reported directly to the COO. Primary POC for client Vendor Managers with full P&L responsibility across managed lines of business.
```

Skills: Operations-Management, P&L-management, Client-Management, Vendor-Management, outreach-campaigns

### Managing Co-Founder

My Digital Global. Jan 2024 - Jan 2025

```text
Co-founded and managed a digital company, overseeing operations and strategic direction.
```

### Head of Sales & Operations (Director 1)

[Get My Course Australia](https://himalayas.app/companies/get-my-course). Dec 2020 - Aug 2023

```text
Led Philippine sales operations and served as main POC for sales delivery, telemarketing and marketing. Oversaw recruitment, onboarding, training, process improvement and innovative sales strategies for 120 FTEs.
```

Skills: Sales-Operations, Recruitment, Training, Process-Improvement, P&L-management

### Senior Operations Manager

Full Potential Solutions – Ooma. Jan 2020 - Jan 2021

```text
Managed 120 telesales agents across lead generation, appointment setting and end-to-end B2C outbound sales for an internet/telco provider. Owned performance targets, recruitment, training, coaching, dialing plans, lead management, QA calibration and client engagement.
```

Skills: Lead-Generation, Appointment-Setting, B2C-Sales, Performance-Management, QA-Calibration

### Operations Manager → Senior Operations Manager

The Results Companies. Mar 2017 - Jun 2020

```text
Managed day-to-day site/account operations for 200+ FTEs on B2C outbound campaigns converting cancelled/cold customers into recurring subscribers. Set KPI targets, led performance reviews and remediation/coaching; partnered with Vendor Managers through daily and weekly business reviews.
```

Skills: Operations-Management, KPI-Management, Performance-Reviews, Coaching, B2C-Sales, Dialer-Campaign-Strategy

### Operations Manager

Excelsia BPO. Jan 2015 - Feb 2017

```text
Managed 120+ telesales agents in a 24/7 outbound site across telco, financial, utility, online training/university and insurance verticals. Main POC for client escalations and queries; drove coaching, QA calibration and KPI delivery across people, process, product and client support.
```

Skills: Telesales, Operations-Management, Client-Escalation, Coaching, QA-Calibration, KPI-Delivery

### Team Sales Manager

Loan Works Technologies. Jan 2014 - Dec 2015

```text
Managed two outbound B2B/B2C teams selling NBN broadband products to Australian consumers and businesses. Owned P&L accountability to the GM and liaised directly with the Sydney-based client.
```

Skills: B2B-Sales, B2C-Sales, Team-Management, P&L-management, Client-Liaison

### Program Manager

Local.com Pty Ltd. Jul 2011 - Jan 2013

```text
Led teams executing strategic sales plans and managed programmes end-to-end, including cross-functional meetings, calibration and sales management. Handled client interfacing, business development, sourcing and project management.
```

Skills: Program-Management, Sales-Strategy, IT-Client-Interfacing, Business-Development, Project-Management

### Operations Manager

CLARION – Esolutions, Inc.. May 2009 - Jun 2011

```text
Managed 80+ telesales FTEs with responsibility for operations, P&L, SOW, client interface, KPI/service-level attainment and support ratios. Managed daily/weekly/monthly reporting plus invoice generation, management and reconciliation.
```

Skills: Operations-Management, P&L-management, Client-Interaction, KPI-Management, Reporting, Invoicing

### Vendor Manager

GENTECH SOLUTIONS. Dec 2008 - Feb 2009

```text
Client POC to the site; conducted training and performance calibration and ensured quality/process updates were cascaded. Supported audits of potential centres, vendor contracts, SLAs, P&L, new-process implementation, training and client liaison across a global outsourcing network.
```

Skills: Vendor-Management, Training, Performance-Calibration, Quality-Assurance, SLA-Management, P&L-management

### Senior Team Leader / Client Services Manager

Intellibox, Inc. (I-Ventures Group). Jan 2008 - Dec 2008

```text
Managed two Australian-account teams and served as shift officer; promoted to Client Services Manager after one month. Handled vendor/client management, SLA/SOW compliance, contracts, RFI/CSF, pre-implementation, transition, go-live, QA calibration, invoicing and P&L.
```

Skills: Team-Leadership, Client-Services, SLA-Management, Contract-Management, QA-Calibration, P&L-management

### Program Manager

Regal Multimedia, Inc.. Sep 2006 - Jan 2008

```text
Managed a website-design sales programme; led 10 agents, 5 web designers and 2 web analysts. Trained agents in sales techniques/pitching, managed client support and retention, and coordinated IT/Ops/client implementation.
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Skills: Program-Management, Sales-Training, client-support, Retention, Web-Design

### Senior Outbound Agent / Closer / Team Leader

TRG Philippines (The Resource Group; formerly Callworx, Inc.. Nov 2002 - Aug 2006

```text
Progressed through outbound sales and team leadership roles across Australian, British and North American campaigns. Accounts included Simplus Australian Telco, Orange UK Telco, Trident Mortgage, Fat Burner upsells, Australian Go Talk, Amex/Discovery Card, Insurance and Dish TV.
```

Skills: Outbound-Sales, Team-Leadership, Closing, Telemarketing

## Education

### Cebu Doctors University

Bachelor of Science, Biology

```text
Bachelor of Science in Biology degree from Cebu Doctors University, completed in 2002.
```

### Smartify Makati

Six Sigma Yellow Belt, Six Sigma

```text
Six Sigma Yellow Belt certification from Smartify Makati.
```

## Tech stack

- Salesforce
- Slack
- HubSpot
- Apollo
- Trello
- monday.com

To contact Jude, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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