# Juanian Uwagboe

Juanian Uwagboe is a remote worker on Himalayas, Customer & technical support Specialist at AQskill Technology Systems, based in Nigeria.

Source: https://himalayas.app/@juanianuwagboe

```text
I’m a customer support and technical support specialist delivering data-driven, high-satisfaction experiences.
```

| Detail | Value |
| --- | --- |
| Availability | Open to opportunities |
| Location | Nigeria |
| Authorized to work in | Nigeria |
| Job categories | Customer Support Specialist, Technical Support Specialist, Customer Retention Specialist, Data Analyst, Customer Specialist, Support Specialist, Senior Customer Support Specialist, Customer Support Expert, Lead Customer Support Specialist, Customer Service |
| Skills | Customer Support, Technical Support, Customer Retention, CRM Systems, HubSpot, Data Analysis And Reporting, Power BI, Process Improvement, Email Support, Customer Relationship Management, Ticket Management, Stakeholder Relations, Microsoft Office, Trello, Project Coordination, Google Docs, Google Sheets, GitHub, Canva |
| Website | https://juanianportfolio.my.canva.site |
| Portfolio | https://github.com/Juann-san |

## What I'm looking for

```text
I’m looking for a fast-paced role where I can combine customer-focused support with first-level troubleshooting and data-driven improvements. I want to maintain 95%+ satisfaction, collaborate with stakeholders, and continuously optimize processes.
```

## About

```text
I’m a Customer Support and Technical Support Specialist with over 2 years of experience helping customers across global markets. I focus on resolving complex issues quickly, improving service delivery, and maintaining strong customer relationships.

In my current role at AQskill Technology Systems, I’ve identified and implemented an alternative payment solution for East African markets, reducing payment barriers and supporting increased student enrollment and revenue growth. I’ve also reduced issue escalation rates by 20% through effective first-level troubleshooting and resolution, while managing 150+ customer interactions weekly and sustaining a customer satisfaction rate above 95%.

Previously at Lota Medical Centre, I increased customer retention and feedback by 15.7% by facilitating a customer retention project. I supported 50+ patient inquiries weekly, validated records using CRM tools, and introduced my team to Google Docs tools like Google Forms and spreadsheets for real-time data gathering and analysis.

I bring a practical, improvement-first mindset shaped by both service work and my B.Sc. in Biochemistry (First class). Through data analysis and business intelligence training, I’ve leveraged tools like Power BI to analyze clinic performance by department and recommend action plans that improve outcomes.
```

## Experience

### Customer & technical support Specialist (current)

AQskill Technology Systems. Mar 2026 - Present

```text
Identified and implemented an alternative payment solution for East African markets, helping reduce payment barriers and support increased student enrollment and revenue growth. Reduced issue escalation rates by 20% through first-level technical troubleshooting while maintaining customer satisfaction above 95% and achieving first response time under 1 minute.
```

Skills: Customer-Support, Technical-Support, Payment-Solutions, Customer-Satisfaction

### Customer Service & Retention Officer

Lota Medical Centre. Apr 2025 - Nov 2025

```text
Facilitated a customer retention project that increased retention and feedback by 15.7% by August. Handled 50+ patient inquiries weekly, validated records using CRM tools, trained team members on Google Docs tools, and analyzed clinic performance using Power BI to suggest action plans.
```

Skills: Customer-Retention, Customer-Feedback, Validation, CRM-Tools, Power-BI, Data-Analysis-And-Reporting

### Customer service personnel

Sunrosy Enterprises. Mar 2024 - Feb 2025

```text
Provided customer service by addressing inquiries and resolving complaints, increasing customer satisfaction by 25% in December 2024. Assisted customers with product selection and recommendations, created customer broadcasts for new products, and handled customer orders placed by calls while building client loyalty.
```

Skills: Customer-Service, Customer-Support, Complaint-Resolution, Product-Recommendations, Customer-Outreach, Customer-Satisfaction, Customer-Relationship-Management

## Education

### Digital Bananas

Data Analysis and Business Intelligence, Data Analysis and Business Intelligence. 2024 - Present

```text
Completed training in data analysis and business intelligence at Digital Bananas in Lagos.
```

### Bells University of Technology

Bachelor of Science, Biochemistry. 2018 - 2022. Grade: First class

Activities and societies: President, Nigerian Association of Biochemistry Students (NABS) Bells Chapter (Dec 2021–Aug 2022). Member of the Visual Management team for best practices at Guinness Nigeria Plc (2023).

```text
B.Sc. Biochemistry at Bells University of Technology in Ota, Ogun State, graduating with a First Class.
```

## Tech stack

- GitHub
- Google Docs
- HubSpot
- Trello
- Canva

To contact Juanian, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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