# Joy Prosper

Joy Prosper is a remote worker on Himalayas, Customer Support Specialist at Hely tone homes, based in Nigeria.

Source: https://himalayas.app/@joyprosper

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Customer Support Specialist focused on empathetic, high-satisfaction service across every customer channel.
```

| Detail | Value |
| --- | --- |
| Availability | Open to opportunities |
| Location | Nigeria |
| Authorized to work in | Nigeria |
| Job categories | Customer Support Specialist, Customer Support Specialist, Social Media Manager, Virtual Assistant, IT Support, Support Specialist, Customer Support, Customer Service |
| Skills | Customer Support, Email Support, Phone Support, Social Media Support, Live Chat, Client Communication, Complaint Resolution, Empathy, Conflict Resolution, Active Listening, Problem Solving, Multitasking, CRM Tools, CRM Software |
| Website | https://canva.link/vu04zmnjk57wz7m |
| Portfolio | https://shorturl.at/NneFd |
| LinkedIn | https://https://www.linkedin.com/in/joy-prosper-a658bb360/ |

## What I'm looking for

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I’m looking for a role where I can deliver efficient, empathetic customer support across email, chat, phone, and social media—using CRM tools to resolve issues fast, maintain high satisfaction, and build lasting positive customer relationships.
```

## About

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I’m a dedicated, customer-focused Customer Support Specialist, committed to delivering exceptional service across email, chat, phone, and social media channels. I take pride in resolving customer inquiries quickly and handling complaints with empathy to protect customer satisfaction.

I’m skilled in customer communication, conflict resolution, problem-solving, and active listening—especially in fast-paced environments where multitasking matters. I aim to turn each interaction into a positive experience and a stronger customer relationship.

I work with CRM tools and CRM software to manage customer requests efficiently and maintain clear communication. My goal is to provide efficient support while staying responsive, organized, and solution-driven.

I’m also building breadth through IT-focused training and Virtual Assistant training, and I’ve completed a portfolio track as a Social media manager. That combination keeps me grounded in both service excellence and digital support workflows.
```

## Experience

### Customer Support Specialist

Hely tone homes. Jan 2025 - Jan 2026

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Provided customer support by resolving inquiries and managing complaints with empathy while maintaining high customer satisfaction. Used CRM tools and strong communication and problem-solving in fast-paced environments.
```

Skills: Customer-Support, Problem-Solving, Conflict-Resolution, CRM-Software, Active-Listening, Multitasking, Email-Support, Phone-Support, Social-Media-Support, Live-Chat, Client-Communication

### Customer Support Specialist

[Fetluxury\_sneakers](https://himalayas.app/companies/weaveanddecor). Jan 2025 - Jan 2026

```text
Delivered customer support across email, chat, phone, and social media channels by resolving inquiries and managing complaints with empathy. Maintained high customer satisfaction using CRM tools and strong communication and problem-solving.
```

Skills: Customer-Support, Problem-Solving, Conflict-Resolution, CRM-Software, Active-Listening, Multitasking, Email-Support, Phone-Support, Social-Media-Support, Live-Chat, Client-Communication

## Education

### ALX Africa

Certificate of IN-Demand IT Skills, In-Demand IT Skills

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Completed a certificate program in IN-Demand IT Skills through ALX Africa.
```

### ALX Africa

Degree in Virtual Assistant Training, Virtual Assistant Training

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Completed a degree program in Virtual Assistant Training through ALX Africa.
```

## Tech stack

- Gmail

To contact Joy, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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