# joy obed

joy obed is a remote worker on Himalayas, Lead Generation & Email Marketing Assistant at GAO TEK U.S.A., based in Nigeria.

Source: https://himalayas.app/@joyobed

```text
Customer service representative at Coopers of Storford handling inbound calls and resolving customer concerns.
```

| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | Nigeria |
| Authorized to work in | Nigeria |
| Salary expectations | 30k+ USD |
| Job categories | Customer Service, Lead Generation Specialist, Virtual Assistant |
| Skills | Customer Service, Inbound Call Handling, Outbound Calling, Issue Resolution, Customer Retention, Lead Generation, Lead Follow Up, Email Communication, CRM documentation, Ticket Documentation, Customer First Upselling, CRMAGIC, SAP, ReadyMode, Microsoft Office |

## What I'm looking for

```text
I’m looking for fully remote work and am available from 9:00 AM to 5:00 PM EST, with equipment and internet suited to customer calls.
```

## About

```text
At Coopers of Storford, I handled inbound customer calls, resolved concerns, and documented interactions and follow-ups in CRMAGIC. I also identified customer needs and directed callers to relevant services.

At GAO TEK U.S.A., I supported lead generation and email follow-up by tracking outreach, responses, and next steps with ReadyMode and Excel. I’m available for fully remote work on a 9:00 AM–5:00 PM EST schedule.
```

## Experience

### Lead Generation & Email Marketing Assistant (current)

GAO TEK U.S.A.. Jan 2026 - Present

```text
Worked from lead lists to reach prospects and follow up consistently, supporting a healthy pipeline. Tracked outreach, responses, and next steps using ReadyMode and Excel.
```

Skills: Lead-Generation, Email-Marketing, Outbound, ReadyMode, Excel, CRM

### Inbound Call Agent

Coopers of Storford. Dec 2025 - Sep 2026

```text
Handled inbound customer calls, resolved concerns, and logged interactions in CRMAGIC. Identified customer needs and directed them to relevant services.
```

Skills: Inbound-Calls, Customer-Service, Issue-Resolution, CRMAGIC, CRM, Ticketing-Systems

### Customer Care Representative

DCS Communication Center. Jan 2024 - Jan 2026

```text
Responded to customer calls and inquiries, resolving issues and escalating when needed. Recorded interactions accurately in SAP and followed up on open concerns.
```

Skills: Customer-Service, Issue-Resolution, SAP, Call-Handling, Escalation-Management

### Freelance Virtual Assistant

Self-employed. Jan 2023 - Jan 2025

```text
Supported clients remotely with email handling, scheduling, data entry, and customer communication. Managed multiple clients and priorities independently, meeting deadlines in a remote setup.
```

Skills: Email-Handling, Scheduling, Data-Entry, Client-Communication, Remote-Work, Time-Management

## Education

### Federal University Lafia

Bachelor of Arts, History and International Studies. 2018 - 2022

```text
Pursued a Bachelor of Arts in History and International Studies from 2018 to 2022.
```

## Tech stack

- Microsoft Excel
- SAP

To contact joy, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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