# Joy Njeri

Joy Njeri is a remote worker on Himalayas, Team Captain at Metro by T-Mobile, based in Kenya.

Source: https://himalayas.app/@joynjeri

```text
Organized, creative, and full of charm ✨ your next favorite Executive Virtual Assistant.
```

| Detail | Value |
| --- | --- |
| Availability | Open to opportunities |
| Location | Kenya |
| Authorized to work in | United States, Canada, United Kingdom, Kenya, Egypt, Ireland, United Arab Emirates |
| Salary expectations | 48k-96k USD |
| Job categories | Executive Assistant, Appointment Setter, Virtual Assistant, Executive Assistant, Graphic Designer, Video Editor, Customer Experience Manager, Sales Agent, Customer Service |
| Skills | Communication Skills, Problem Solving, Salesforce, Customer Service, Data Entry, Graphic Design, Video Editing, Video Content, Executive Assistant, Appointment Setting, Virtual Assistant |
| LinkedIn | https://http://linkedin.com/in/joynjeriwork |

## What I'm looking for

```text
I’m looking for a stable remote job that hires worldwide or is willing to get me a work visa in case I need one. I can adjust my schedule to work in any timezone available. I’m willing to take part in company training if need be and can start working as soon as possible.
```

## About

```text
Hey there! I’m Joy Njeri, a versatile Virtual Assistant passionate about making remote work seamless and impactful. I currently work with Velocity Virtual Services as a freelancer, where I handle everything from administrative tasks to client communications, ensuring operations run smoothly.

I have two years of experience in customer service across the aviation, tourism, and especially the telecommunications industry, where I served as Team Captain for Metro by T-Mobile. I thrive on delivering excellent support and building strong connections. I’m certified through the ALX Virtual Assistant program and also work as a graphic designer and video editor, creating visuals for real estate and other industries.

I’m a quick learner, a charismatic team player, and focused on achieving outstanding results. Whether it’s administrative, collaborative, or creative support, I’m ready to help your remote team succeed. You dream it, I do it!
```

## Experience

### Team Captain (current)

Metro by T-Mobile. Sep 2022 - Jan 2024

```text
Supported team operations in the absence of the team manager, coordinating 15+ agents and ensuring smooth shift execution. Coached agents, leading to a 15% improvement in customer satisfaction scores. Improved onboarding efficiency by 30% through process streamlining.
```

Skills: Team-Coordination, Coaching, Customer-Satisfaction, Reporting, Process-Improvement

### Call Center Agent

Metro by T-Mobile. Sep 2022 - May 2023

```text
Resolved customer issues professionally, maintaining an 86% first-call resolution rate. Delivered personalized support, contributing to a Net Promoter Score of 85%+. Maintained strong knowledge of products and services, achieving a 95% customer satisfaction rate.
```

Skills: Customer-Support, Call-Resolution, Product-Knowledge, Customer-Satisfaction

### Customer Service Representative

Kenya Wildlife Service. Jan 2021 - Jan 2022

```text
Delivered detailed, engaging tours for over 100 groups monthly with a 97% on-time schedule adherence rate. Maintained updated knowledge of park offerings and collaborated with the marketing team to promote events, achieving consistent 95% satisfaction rates.
```

Skills: Customer-Engagement, Time-Management, Co-Marketing

## Education

### Medprime Training College

Certificate, Certified Nurse Assistant. 2024 - 2025. Grade: 3.7

Activities and societies: First Aid. Health Education. Equipment sterilization.

```text
Course completed and graduation to be on June 2025. The CNA course prepares one to be a home-based care assistant for different groups like infants, children, the injured and the elderly in the home setting or a nurse assistant in the hospital setting.
```

### (ALX) Africa Leadership International

Certificate, Virtual Assistant. 2024 - 2024. Grade: 3.9

Activities and societies: Artificial Intelligence Tools Design tools like Canva Project management tools like Notion Google workspace Microsoft Office Suite

```text
Completed this course in 2024
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### East African School of Aviation

Diploma, Aircraft & Passenger Handling. 2018 - 2020. Grade: 3.5

Activities and societies: Airside Safety Ground Handling Dangerous Goods

```text
Course-work completed however, I did not graduate from this course since the internship was incomplete.
```

## Tech stack

- OpenGrok
- Slack
- Microsoft Teams
- Google Workspace
- Microsoft Office 365
- Notion
- Google Sheets
- Microsoft Excel
- Zoom

To contact Joy, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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