# Joy David

Joy David is a remote worker on Himalayas, Customer Service at Roadway Rescue, based in Nigeria.

Source: https://himalayas.app/@joydavid

```text
I drive customer satisfaction and sales growth through high-volume customer service and outbound calling.
```

| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | Nigeria |
| Authorized to work in | Nigeria |
| Salary expectations | 30k+ USD |
| Job categories | Customer Service Representative, Sales, Customer Relationship Manager, Customer Support Specialist, Business Development Representative, Product Manager, Product Designer, Customer Representative, Customer Support Representative, Customer Service Representative (CSR), Customer Experience Representative, Customer Operations Representative, Customer Service Associate, Customer Support Agent, Customer Service |
| Skills | Customer Service, Sales, Cold Calling, Warm Calling, Lead Generation, Lead Qualification, Upselling, Cross Selling, Objection Handling, CRM, Zoho, WORKIZ, Convoso, Business Planning, Financial Analysis, Reporting, Collaboration, Team Management, Slack, Google Workspace, Trello, Microsoft Word, Excel, MS Access, UI UX Design, Phone Communication, Problem Solving, Performance Management, Time Management, Emotional Intelligence, Lantern |

## What I'm looking for

```text
I'm looking for a customer service, sales, or business development role where I can improve customer satisfaction, build client relationships, manage high-volume communications, and contribute to business growth.
```

## About

```text
I've supported customer service and sales operations across Roadway Rescue, Local Splash, SaferRoadRescue, Versatel Marketing, and Lantern Café.

At Roadway Rescue, I handled 100–200 daily calls, confirmed job completion, gathered service needs, provided quotes and ETAs, and resolved customer inquiries across phone, email, and chat.

I've built sales pipelines through cold and warm calling, including generating 300–400 daily leads at Local Splash. I use needs assessment, objection handling, upselling, and tailored solutions to build loyalty and close deals.

I'm focused on improving team performance and customer satisfaction through clear communication, accurate documentation, CRM workflows, and thoughtful customer relationship management.
```

## Experience

### Customer Service

Roadway Rescue. Jan 2025 - Jan 2026

```text
Conducted courtesy calls to confirm job completion, managed high-volume calls, and responded to customer inquiries via phone, email, and chat to ensure satisfaction.
```

Skills: Customer-Service, Problem-Solving, Time-Management, CRM

### Sales Representative

Local Splash. Jan 2025 - Dec 2025

```text
Built rapport with business owners, addressed sales objections, and generated high-volume leads through cold calling to drive sales growth.
```

Skills: Sales, Cold-Calling, Lead-Generation, Negotiation

### Customer Relationship Expert

SaferRoadRescue. Jan 2023 - Jan 2025

```text
Surpassed performance expectations, demonstrated expertise in warm calling and upselling, and utilized CRM tools to streamline lead tracking and deal closure.
```

Skills: Customer-Relationship-Management, Upselling, Lead-Generation, Zoho, WORKIZ

### Cold Caller

Versatel Marketing. Jan 2022 - Jan 2023

```text
Upsold products and services, maintained accurate records of customer interactions, and managed high-volume calls using an auto dial system.
```

Skills: Cold-Calling, Upselling, Customer-Relationship-Management, Convoso

### Customer Care / Sales Representative

Lantern Café. Jan 2021 - Jan 2022

```text
Delivered prompt assistance via multiple channels, resolved issues with empathy, and identified sales opportunities to drive revenue growth.
```

Skills: Customer-Service, Problem-Solving, Upselling, CRM

## Education

### Ebonyi State University

Bachelor of Science, Political Science

```text
Earned a Bachelor of Science degree in Political Science from Ebonyi State University, Abakaliki in 2019.
```

## Tech stack

- Trello
- Lantern

To contact Joy, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

## People also viewed

- [Maro Gold](https://himalayas.app/@marogold): Sales Representative, INSURANCE SUPERMARKET
- [Esosa Osaze](https://himalayas.app/@esosaosaze): Business Development Representative, TimelyAI
- [Oluwatosin Afolabi](https://himalayas.app/@oluwatosinafolabi): Remote Customer Service Representative, Jumia
- [Sunday Owonka](https://himalayas.app/@sundayowonka): Customer Service Representative, Multipro Consumer Products Limited
- [Ayomide Omowaiye](https://himalayas.app/@ayomideomowaiye): Telemarketer, Zurich Financial Services
- [Timothy Fawole](https://himalayas.app/@timothyfawole): Customer Service Representative, Erie Insurance
- [Waliyat Omitogun](https://himalayas.app/@waliyatomitogun): Cold Caller, Pelifts LTD
- [Titilayo Adekugbe](https://himalayas.app/@titilayoadekugbe): Call Center Operator, Webwork International
- [Lillian Okwuokei](https://himalayas.app/@lillianokwuokei): Cold Caller, S&B Inc Limited
- [Esther Olaitan](https://himalayas.app/@estherolaitan): Customer Service Representative, Future Sight