# JOYCE KALU

JOYCE KALU is a remote worker on Himalayas, Customer Success Officer at Artsplit, based in Nigeria.

Source: https://himalayas.app/@joycekalu

```text
Customer Success professional at Artsplit who supported customers across fintech account journeys, from onboarding to withdrawals.
```

| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | Nigeria |
| Authorized to work in | Nigeria |
| Salary expectations | 60k+ USD |
| Job categories | Customer Support Specialist, Customer Support Specialist, Customer Operations Specialist |
| Skills | Customer Success, Customer Support, Customer Operations, Inbound Calls, Phone Support, Email Support, Live Chat, Issue Resolution, Troubleshooting, Problem Analysis, Escalation Management, Customer Education, CRM, Customer Onboarding, Customer Retention |
| LinkedIn | https://linkedin.com/in/joyce-kalu-269831103 |

## About

```text
At Artsplit, I supported customers across fintech account journeys, including onboarding and KYC, platform navigation, wallet funding, bidding, and withdrawals. I investigated issues, escalated complex cases, and documented recurring problems to support consistent service.

At Piggyvest (PiggyTech), I resolved customer inquiries through chat and internal support platforms while maintaining a 90%+ customer satisfaction rating. My experience also includes customer support, order fulfillment, and after-sales service at Classickidscare and Blu Radish Hub.
```

## Experience

### Customer Success Officer

Artsplit. Apr 2025 - Dec 2025

```text
Supported customers across 6+ key fintech account journeys, including onboarding/KYC, platform navigation, wallet funding, bidding, withdrawals, and general account support. Investigated and resolved customer issues, escalating complex cases to internal teams and ensuring clear, accurate follow-up.
```

Skills: Customer-Support, Customer-Success, Onboarding, KYC, Issue-Resolution, Escalation-Management, Documentation, CRM

### Customer Success Support Specialist

Piggyvest (PiggyTech). Feb 2024 - Nov 2024

```text
Resolved customer inquiries through chat and internal support platforms while maintaining a 90%+ customer satisfaction rating. Escalated technical issues efficiently, contributing to a 30% reduction in resolution time.
```

Skills: Customer-Support, Customer-Success, Live-Chat, Issue-Resolution, Escalation-Management, Customer-Retention, Ticket-Handling, CRM

### Customer Sales Executive | Customer Support & Order Fulfillment

Classickidscare. Feb 2022 - Jan 2023

```text
Supported customers across 4 key touchpoints - product selection, order processing, fulfillment, and after-sales support - helping maintain a smooth end-to-end experience. Coordinated order fulfillment, tracking, and follow-up to help ensure timely delivery and a smooth customer experience.
```

Skills: Customer-Support, Order-Processing, Order-Fulfilment, Product-Education, After-Sales-Support, Customer-Follow-up

### Customer Service Representative

Blu Radish Hub. Mar 2020 - Jan 2021

```text
Managed inbound and outbound customer calls while achieving a 90% customer satisfaction rating. Resolved complaints professionally, processed customer orders, updated records, and handled routine support requests.
```

Skills: Customer-Support, Inbound-Calls, Outbound-Calls, Complaint-Resolution, Order-Processing, Record-keeping, Upselling, Cross-Selling

## Education

### Coursera

Customer Service Fundamentals, Customer Service

```text
Completed the Customer Service Fundamentals certification from IBM Customer Engagement Specialist on Coursera in 2023.
```

### Yaba College of Education

National Diploma, Mass Communication

```text
Earned a National Diploma in Mass Communication from Yaba College of Education, Lagos in 2019.
```

## Tech stack

- Slack
- Google Workspace
- Zoom
- Google Meet
- Front

To contact JOYCE, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

## People also viewed

- [Precious George](https://himalayas.app/@preciousgeorge): Customer Service Agent, ModSquad
- [Daramola Omoyeni](https://himalayas.app/@daramolaomoyeni): Operations & Customer Experience Lead, Yeni’s Oven
- [Okeoghene Edenogba](https://himalayas.app/@okeogheneedenogba): Customer Support Specialist, Ecoflow Innovation Technology
- [Christianah Holgate](https://himalayas.app/@christianahholgate): Customer Support Specialist, PalmPay
- [ijeoma odita](https://himalayas.app/@ijeomaodita): Customer Support & Operations, MIMZ
- [Peace Chukwuka](https://himalayas.app/@peacechukwuka): Customer Support Representative, FirstBank of Nigeria
- [Joshua okiti](https://himalayas.app/@joshuaokiti): Customer and Chat Support Specialist, Wealthshare Resource
- [Abubakar Aminu Kanoma](https://himalayas.app/@abubakaraminukanoma): Customer Success Associate, Moniepoint
- [Mamu Mateta](https://himalayas.app/@mamumateta): Customer Support / Customer Relations Officer, BitMARTe Ecommerce
- [Amarachi Ubani](https://himalayas.app/@amarachiubani): Customer Success Associate, Piggyvest