# Josseline User

Josseline User is a remote worker on Himalayas, Forensic Analyst at Digital Forensics Corporation, based in Costa Rica.

Source: https://himalayas.app/@josselineuser

```text
Forensic Analyst at Digital Forensics Corporation who analyzes electronic evidence and prepares client reports for investigations.
```

| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | Costa Rica |
| Authorized to work in | Costa Rica |
| Salary expectations | 30k+ USD |
| Job categories | Forensic Analyst, Administrative Support Specialist, Sales Support Specialist, Human Resources Assistant, Customer Service |
| Skills | Digital Forensics, Evidence Handling, Digital Evidence Preservation, Evidence Extraction, Evidence Analysis, Cybercrime Investigation, incident investigation, Case Documentation, Client Reporting, Case Management, Data Entry, Administrative Support, Customer Service, Sales Process Management, Excel |

## About

```text
At Digital Forensics Corporation, I identify, preserve, extract, and analyze electronic evidence in support of cybercrime investigations and security incident inquiries.

I review evidence and document relevant findings for case assessment and investigation workflows. I also prepare and deliver client reports summarizing forensic analysis.

At Metabolic Living, I supported Customer Success strategies as a Subject Matter Expert, assisted with operational tasks, and contributed to Sales Process Management policies.

Earlier, I created and tracked employee leave and accommodation cases at Amazon Employee Resource Center, and provided bilingual customer service at Guanacaste Surf and Tours. My experience also includes administrative support, data entry, and monthly reporting at Honey for Passion Store.
```

## Experience

### Forensic Analyst

Digital Forensics Corporation. Jun 2024 - Oct 2026

```text
Identified, preserved, extracted, and analyzed electronic evidence for cybercrime investigations and security incident inquiries. Reviewed digital evidence, documented findings, and prepared client reports.
```

Skills: Digital-Forensics, Evidence-Handling, Case-Documentation, Client-Reporting, Cybercrime-Investigation

### Sales Support Specialist

Metabolic Living. Jan 2023 - Dec 2023

```text
Supported Customer Success strategies as a Subject Matter Expert and provided internal and external assistance across operational tasks. Contributed to the development of Sales Process Management policies.
```

Skills: Customer-Success, Sales-Process-Management, Operational-Support

### Human Resources Assistant

[Amazon Employee Resource Center](https://himalayas.app/companies/amazon). Apr 2022 - Oct 2022

```text
Provided bilingual employee support within the Disability and Leave Services Department. Created, tracked, and closed cases related to leaves of absence and workplace accommodations.
```

Skills: Bilingual-Support, Case-Management, Leave-Administration, HR-Operations

### Bilingual Customer Service Specialist

Guanacaste Surf and Tours. Feb 2020 - Oct 2021

```text
Delivered customer service through email, chat, inbound calls, and outbound calls. Maintained organized documentation and detailed records of customer interactions.
```

Skills: Customer-Service, Communication-Skills, Documentation, Multitasking

### Administrative Support Specialist

Honey for Passion Store. Jan 2018 - Dec 2019

```text
Handled office administration, data entry, and supply chain support processes. Prepared monthly reports and executive summaries.
```

Skills: Administrative-Support, Data-Entry, Supply-Chain, Reporting

## Education

### Fundación Omar Dengo

Power BI and Microsoft Excel Certification, Data Analysis

```text
Completed certification in Power BI and Microsoft Excel in 2023.
```

### Instituto Nacional de Aprendizaje (INA)

Digital Literacy Certification, Digital Literacy

```text
Completed Digital Literacy certification in 2019.
```

### Interchange Leader School

Executive English Certification, English Language

```text
Completed Executive English certification through INA in 2019.
```

### Ministerio de Educación Pública (MEP)

High School Diploma, General Studies

```text
Completed high school education, earning a High School Diploma in 2017.
```

## Tech stack

- Microsoft Excel
- Power BI

To contact Josseline, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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