# José Raúl Campuzano Castillo

José Raúl Campuzano Castillo is a remote worker on Himalayas, Digital Workforce Management at HSBC México, S.A., based in Mexico.

Source: https://himalayas.app/@josralcampuzanocasti

```text
I coordinate technology operations, incidents, and robotic process migrations in banking.
```

| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | Mexico |
| Authorized to work in | Mexico |
| Salary expectations | 241k+ MXN |
| Job categories | Tech Operations Analyst, Incident Manager, Project Coordinator, Technical Service Engineer |
| Skills | Incident Management, Process Monitoring, Operational Continuity, Stakeholder Management, Project Coordination, performance reporting, ServiceNow, Jira, Excel, PowerPoint, Blue Prism, Power BI, VDI Readiness, Troubleshooting, PLC Programming, Equipment Calibration, Preventive Maintenance, Technology Operations, Process Migration, Data Management, English, Spanish |

## What I'm looking for

```text
I'm looking for a technology operations or project coordination role where I can manage incidents, support critical process continuity, coordinate migrations, and work across business and technical teams.
```

## About

```text
At HSBC México, I monitored 10 critical banking production processes and coordinated incident resolution to maintain operational continuity.

I coordinated the migration of 25 robots from Office 2016 to Office 365 and supported 30 process migrations during a Blue Prism upgrade, aligning business areas, testing teams, and global stakeholders.

Previously, I diagnosed, repaired, installed, calibrated, and maintained laboratory instrumentation, handling an average of 25 devices per month.
```

## Experience

### Digital Workforce Management

HSBC México, S.A.. May 2023 - Nov 2025

```text
Monitored critical production processes and coordinated incident resolution with SMEs and maintenance teams. Prepared performance metrics and supported technology migrations to ensure operational continuity.
```

Skills: Incident-Management, Process-Monitoring, ServiceNow, Jira, Excel, PowerPoint, Blue-Prism, Power-BI, VDI-Readiness, Stakeholder-Management, Project-Coordination

### Technical Service Engineer

Metrological COM IN TEC Services, S.C.. May 2022 - Apr 2023

```text
Diagnosed and repaired laboratory instrumentation, performed on-site calibrations, and conducted preventive maintenance on an average of 25 devices per month.
```

Skills: Troubleshooting, Equipment-Calibration, Preventive-Maintenance, Diagnostics, Repair

## Education

### Instituto Politécnico Nacional

Bachelor’s Degree, Industrial Robotics Engineering

```text
Bachelor’s Degree in Industrial Robotics Engineering from Instituto Politécnico Nacional, ESIME Azcapotzalco, Mexico City, completed in 2022.
```

### Instituto Politécnico Nacional

Technical Degree, Telecommunications

```text
Technical Degree in Telecommunications from Instituto Politécnico Nacional, CECyT No. 10, Mexico City, completed in 2017.
```

## Tech stack

- Jira
- Microsoft Excel
- ServiceNow
- Blue Prism
- Power BI
- Microsoft PowerPoint

To contact José Raúl, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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