# José Luis Soltero

José Luis Soltero is a remote worker on Himalayas, Service Design Strategist at Blen, based in Mexico.

Source: https://himalayas.app/@josluissoltero

```text
Service design strategist at Blen who redesigned AI-assisted onboarding, cutting completion time to approximately 5 minutes.
```

| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | Mexico |
| Authorized to work in | Mexico |
| Salary expectations | 160k+ MXN |
| Job categories | Service Designer, Experience Strategy, UI UX Designer, Product Designer |
| Skills | Service Design, Experience Strategy, Customer Journey Mapping, Workshop Facilitation, UX UI Design, Service Blueprinting, Systems Thinking, Stakeholder Alignment, Conversational Design, Co Creation, User Research, Prototyping, Lean UX, User Centered Design, Process Design |
| Website | https://jlsoltero.awserviciosdigitales.com |
| Portfolio | https://jlsoltero.awserviciosdigitales.com |
| LinkedIn | https://linkedin.com/in/joseluis-soltero |

## About

```text
At Blen, I worked on service design and strategy for digital services within IT and Innovation. I redesigned an AI-assisted onboarding process that reduced completion time from 48–72 hours to approximately 5 minutes and achieved 97.8% operational autonomy.

I also researched and designed conversational experiences for AI agents, reducing average cost per conversation by more than 20% through interaction optimization. At Blen, I facilitated and designed flows and UX/UI for bonus and rewards processes, and researched and designed sales force dashboards adopted as everyday tools for monitoring and decision-making.

Before Blen, I designed digital learning products and services at HARTEC and Lernos, including web and mobile training platforms and a platform for integrating, managing, and distributing educational content. At IDT - TecDes, I progressed from Junior Designer to Senior UI Designer, contributing to educational products and systems and to implementation of the MoProSoft software quality model.
```

## Experience

### Service Design Strategist

Blen. Jun 2022 - Aug 2026

```text
Led service design and strategy for digital services, collaborating cross-functionally with Development, Support, BI, and Customer Service. Redesigned an AI-assisted onboarding process, reducing completion time from 48–72 hours to approximately 5 minutes and achieving 97.8% operational autonomy.
```

Skills: Service-Design, Strategy, AI, UI-UX, Research, Workshops, Conversational-Design, Process-Design

### UX/UI & Product Designer

HARTEC. Jul 2020 - Jun 2022

```text
Designed digital experiences and products for corporate training solutions, collaborating with development and content teams. Designed UX/UI and prototypes for web and mobile training platforms.
```

Skills: UI-UX, Prototyping, Web-Design, Mobile-Design, Digital-Learning

### Senior UX/UI Designer

Lernos. Jan 2016 - Dec 2020

```text
Designed and coordinated digital products for training and education, combining UX/UI, creative direction, and multidisciplinary collaboration. Designed and redesigned digital products using Lean UX and user-centered design principles.
```

Skills: UI-UX, Lean-UX, User-Centered-Design, Creative-Direction, Product-Design

### Senior UI Designer

IDT - TecDes. Jan 1995 - Dec 2016

```text
Progressed from Junior Designer to Senior UI Designer, working on interface design, illustration, and digital products for educational software. Led creative direction and coordinated design and communications projects.
```

Skills: UI-Design, Illustration, Creative-Direction, Educational-Software, MoProSoft

## Education

### Improving

Agile Product Management with Scrum, Product Management

```text
Completed Agile Product Management with Scrum certification.
```

### Tecnológico de Monterrey

Designing WOW Service Experiences, Service Design

```text
Completed a 40-hour course on designing WOW service experiences.
```

## Tech stack

- Figma
- Miro
- Microsoft 365
- Adobe Creative Cloud

To contact José Luis, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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