# Joshua okiti

Joshua okiti is a remote worker on Himalayas, Customer and Chat Support Specialist at Wealthshare Resource, based in Nigeria.

Source: https://himalayas.app/@joshuaokiti

```text
Customer support specialist at WEALTHSHARE RESOURCE, supporting customers from onboarding through renewal and channeling product feedback.
```

| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | Nigeria |
| Authorized to work in | Nigeria |
| Salary expectations | 63k+ USD |
| Job categories | Customer Support Specialist, Customer Service Associate, Customer Service, Vendor Operations Associate |
| Skills | Customer Support, Live Chat, Customer Escalation Management, Customer Onboarding, Customer Experience, Lifecycle Support, Customer Retention, Lead Qualification, Upselling, Cross Selling, Ticket Documentation, Vendor Operations, Vendor Performance Management, KPI Monitoring, Product Listing Management |

## What I'm looking for

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I'm looking for a position on a fast-growing, high-impact team where I can contribute to customer support excellence, deliver exceptional service, and execute creative solutions with speed and visibility.
```

## About

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At WEALTHSHARE RESOURCE, I respond to customer inquiries through live chat and serve as a point of contact for escalations. I support customers from onboarding through ongoing support and renewal.

I also share customer product and feature requests with product managers and collaborate across Sales, Product, and Support. I qualify leads with the sales team and escalate high-value opportunities.

At ACE ENTERPRISE, I responded to customer and prospect inquiries by live chat, email, and phone. I documented interactions, updated support tickets, and shared recurring concerns to help improve support processes and product experiences.

Earlier, I supported customers at BUNKASA MICROFINANCE BANK and worked in vendor operations at JUMIA. At JUMIA, I monitored vendor performance and analyzed client feedback, recommending strategies that achieved up to 95% client satisfaction.
```

## Experience

### Customer and Chat Support Specialist (current)

Wealthshare Resource. Jun 2024 - Present

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Responds promptly to customer inquiries through live chat and acts as the main point of contact for escalations. Collaborates with sales, product, and support teams to drive resolutions and support customers throughout their lifecycle.
```

Skills: Customer-Support, Live-Chat, Escalation-Management, Cross-Functional-Collaboration, Sales-Support, Product-Feedback, Onboarding, Renewals

### Customer and Chat Support Specialist

Ace Enterprise. Mar 2023 - Jan 2024

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Responded professionally to live chat, email, and phone inquiries, and identified recurring concerns to improve support processes. Documented interactions, ensured platform adoption, and performed upselling and cross-selling of services.
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Skills: Customer-Support, Live-Chat, Email-Support, Phone-Support, Ticketing, Upselling, Cross-Selling, Documentation

### Customer Support Associate

Bunkasa Microfinance Bank. Apr 2018 - Dec 2020

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Acted as the main point of contact for customer escalations and supported customers throughout their lifecycle. Collaborated with teams to resolve recurring issues and improve service delivery.
```

Skills: Customer-Support, Escalation-Management, Customer-Lifecycle, problem-resolution, Teamwork

### Vendor Operations Associate

Jumia. Jun 2017 - Nov 2017

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Coordinated day-to-day operations to ensure accurate product listings, pricing updates, and timely order fulfillment. Monitored vendor performance KPIs and analyzed client feedback to enhance conversion rates, achieving up to 95% client satisfaction.
```

Skills: Vendor-Management, Operations, KPI-Monitoring, Data-Analysis, Customer-Satisfaction, Order-Fulfilment, Escalation-Handling

## Education

### University of Lagos

Master of Science, Forensic Biology

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Master of Science in Forensic Biology from the University of Lagos, completed in 2025.
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### University of Lagos

Post Graduate Diploma, Forensic Biology

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Post Graduate Diploma in Forensic Biology from the University of Lagos, completed in 2024.
```

### Project Management Institute

Project Management Professional, Project Management

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Certificate in Project Management Professional, completed in April 2018.
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### Jumia Academy

Certificate, Microsoft Excel

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Certificate in Microsoft Excel from Jumia Academy, completed in August 2017.
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### University of Lagos

Bachelor of Science, Cell Biology and Genetics

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Bachelor of Science in Cell Biology and Genetics from the University of Lagos, completed in 2016.
```

### Alison

Certificate, Executive Assistant Skills

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Executive Assistant Skills training from Alison.
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### Udemy

Certificate, Digital Marketing

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Certificate in Digital Marketing from Udemy.
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### Coursera

Training, Salesforce Sales Operations

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Salesforce Sales Operations training from Coursera.
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### Udemy

Advanced Certificate, Customer Experience

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Advanced Certificate in Customer Experience from Udemy.
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### Zendesk

Training, Zendesk Support

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Zendesk Support for Messaging training from Zendesk.
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## Tech stack

- Salesforce
- Intercom
- Google Drive
- Slack
- Zendesk
- HubSpot
- Google Workspace
- Trello
- Asana
- Microsoft Excel
- Zoom
- Google Meet
- Calendly
- Microsoft Word
- Microsoft Outlook
- Microsoft PowerPoint

To contact Joshua, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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