# Jose Zuniga

Jose Zuniga is a remote worker on Himalayas, Tier 2 Help Desk Technician at The Functionary, based in Honduras.

Source: https://himalayas.app/@josezuniga1

```text
Tier 2 Help Desk Technician at The Functionary supporting multiple client environments across Microsoft 365, identity, and endpoint issues.
```

| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | Honduras |
| Authorized to work in | Honduras |
| Salary expectations | 40k+ USD |
| Job categories | IT Support Specialist, Help Desk Technician, Service Desk Technician, Support Engineer |
| Skills | Tier 2 Technical Support, Help Desk Support, Service Desk Support, Technical Troubleshooting, Microsoft 365, Active Directory, Microsoft Entra ID, Exchange Online, Windows Support, Endpoint Support, User and Role Lifecycle Administration, Group Policy, AD Connect, Conditional Access, Teams Admin |

## About

```text
At The Functionary, I provide Tier 2 support across multiple client environments, handling incidents and service requests through phone, email, and chat. I troubleshoot Windows endpoints, identity access, Microsoft 365 services, networking, and VPN connectivity.

At Altiam CX, I provided Tier 2 remote support and administered Microsoft 365 and Active Directory environments. I also documented cases and used remote-support tools to assist distributed users.

At Charger Logistics, I supported 500+ users and configured Active Directory and Group Policy in a corporate Windows environment. Earlier, I supported customers using XMPie software at PartnerHero and provided help desk support at the City of San Pedro Sula Water Utility Office.
```

## Experience

### Tier 2 Help Desk Technician (current)

The Functionary. Jan 2026 - Present

```text
Provides Tier 2 support across multiple client environments, handling approximately 80 incidents and service requests per month while working within SLA requirements. Troubleshoots Windows endpoints, administers Active Directory and Microsoft Entra ID, and supports Exchange Online, SharePoint, OneDrive, and Teams.
```

Skills: ServiceNow, Connectwise, Windows, Active-Directory, Microsoft-Entra-ID, Exchange-Online, SharePoint, One-Drive, Microsoft-Teams, DNS, DHCP, VPN, FortiClient, Cisco-AnyConnect, Sonicwall, ProofPoint, Bitlocker, IT-Glue

### Tier 2 Service Desk Technician

Altiam CX. Aug 2024 - May 2025

```text
Provided Tier 2 remote support for multiple client environments, resolving escalated incidents and service requests involving Windows, Microsoft 365, user access, applications, hardware, and connectivity. Administered Microsoft 365 and Active Directory environments and used remote-support technologies including ScreenConnect, Cisco Webex, Microsoft Teams, and Datto.
```

Skills: Windows, Microsoft-365, Active-Directory, Jira, Salesforce, NetSuite, ScreenConnect, Webex, Microsoft-Teams, Datto

### IT Support Specialist

Charger Logistics. Dec 2023 - Aug 2024

```text
Provided technical support for 500+ users in a corporate environment, troubleshooting workstation, software, hardware, account, and connectivity issues. Configured and maintained Active Directory and Group Policy structures and supported Microsoft Exchange and Active Directory services.
```

Skills: Active-Directory, Group-Policy, Microsoft-Office, Windows, hardware-troubleshooting, Software-Troubleshooting

### Support Engineer - XMPie Software

[PartnerHero](https://himalayas.app/companies/partnerhero). Mar 2019 - Oct 2023

```text
Provided dedicated technical support for XMPie software, troubleshooting customer-reported issues and ensuring the platform operated correctly in customer environments. Investigated complex incidents by reproducing behavior, isolating causes, and guiding customers through corrective steps.
```

Skills: XMPie, ScreenConnect, Webex, Microsoft-Teams, Datto, Troubleshooting, Technical-Documentation

### Help Desk

City of San Pedro Sula Water Utility Office. Jan 2007 - Jan 2010

```text
Provided phone, email, remote, and on-site technical support to 200+ users and installed, configured, and maintained desktops, laptops, peripherals, and IT systems. Supported employee onboarding and training and contributed to disaster-recovery planning.
```

Skills: Technical-Support, Hardware-installation, Software-Installation, Onboarding, Disaster-Recovery

## Education

### Google

Google IT Support Professional Certificate, IT Support

```text
Earned the Google IT Support Professional Certificate, covering troubleshooting, customer service, networking, operating systems, system administration, and security.
```

### Microsoft

Microsoft IT Support Professional Certificate, IT Support

```text
Earned the Microsoft IT Support Professional Certificate, focusing on IT support skills including Windows, networking, and system administration.
```

## Tech stack

- Salesforce
- Gmail
- Microsoft Teams
- Jira
- Google Workspace
- Cisco AnyConnect
- Sonicwall
- NetSuite
- JAMF
- ServiceNow

To contact Jose, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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