# Jose Vargas Jose Vargas is a remote worker on Himalayas, Project Manager | Enterprise Healthcare IT Deployments at IQVIA, based in United States. Source: https://himalayas.app/@josevargas1 ```text Project Manager at IQVIA, contracted to Medtronic, who created a customer consultation framework adopted as an official SOP. ``` | Detail | Value | | --- | --- | | Availability | Looking for a job | | Location | United States | | Authorized to work in | United States | | Salary expectations | 70k+ USD | | Job categories | Client Onboarding And Training Specialist, Customer Onboarding Specialist, Software Trainer, CX Enablement Specialist, Implementation Specialist | | Skills | Customer Onboarding, Customer Enablement, Software Implementation, Software Training, Workflow Analysis, Workflow Optimization, Requirements Gathering, Customer Education, User Adoption, Technical Troubleshooting, SOP Development, User Documentation, Data Analysis, performance reporting, Instructional Design | | LinkedIn | https://linkedin.com/in/jvargas-pro | ## About ```text At IQVIA, contracted to Medtronic, I lead enterprise healthcare IT onboarding and coordinate customer requirements, technical teams, and system readiness. I developed a customer consultation framework that Medtronic adopted as an official SOP. I also created reusable training materials and delivered implementation and workflow training that achieved 100% user adoption during a nationwide software deployment. Structured processes and workflow improvements increased onboarding efficiency by 25% and operational efficiency by 50%. At Abbott, I designed instructor-led and virtual training for support agents and used Power BI to identify performance gaps and target coaching, increasing call center efficiency by 100%. I also automated leadership reporting with Power Automate. Earlier, at Nurse Rosie Products, I trained customers on healthcare software and integrated it with EHR/EMR systems, including PointClickCare and MatrixCare. I’ve also delivered software training and implementation support in healthcare and education, and taught Microsoft Office and Windows applications to corporate learners. ``` ## Experience ### Project Manager | Enterprise Healthcare IT Deployments (current) [IQVIA](https://himalayas.app/companies/iqvia). Jan 2025 - Present ```text Lead enterprise customer onboarding, workflow optimization, and technical consultation for a software platform, serving as the primary point of contact throughout implementation and deployment. Coordinate customer requirements, technical teams, system readiness, and operational workflows to support successful implementations and long-term adoption. ``` Skills: Customer-Onboarding, Workflow-Optimization, Technical-Consulting, Project-Management, Training-Material-Development, SOP-Development, Instructor-Led-Training, virtual-training, Customer-Feedback-Analysis, Process-Improvement ### Team Lead Technical Customer Support Trainer [Abbott](https://himalayas.app/companies/abbott). May 2021 - Dec 2024 ```text Provided technical support for Abbott's diagnostic products, helping customers resolve product issues through structured troubleshooting, clear communication, and accurate documentation. Demonstrated initiative in identifying process improvements that strengthened support operations and led to promotion into a Team Lead Technical Customer Support Trainer role. ``` Skills: Technical-Support, Troubleshooting, Training-Design, Instructor-Led-Training, virtual-training, Salesforce, Power-BI, Power-Automate, SOP-Development, Process-Improvement ### Technical Customer Support Call Center Agent [Abbott](https://himalayas.app/companies/abbott). Nov 2020 - Apr 2021 ```text Provided structured technical support and workflow guidance for ARDx diagnostic products, contributing directly to improved team performance and operational consistency. Achieved 100% customer satisfaction through structured troubleshooting, effective communication, and customer-focused issue resolution. ``` Skills: Technical-Support, Troubleshooting, Customer-Satisfaction, Salesforce, Excel, Process-Improvement ### National Implementation Specialist and Software Trainer Nurse Rosie Products. May 2018 - Jul 2020 ```text Delivered nationwide software training, implementation, and installation services for healthcare technology products, working directly with customers to support successful adoption. Combined technical integration, workflow optimization, and customer education to help organizations implement solutions effectively. ``` Skills: Software-Training, Implementation, EHR-EMR-Integration, PointClickCare, MatrixCare, Train-The-Trainer-(TTT), Customer-Education, Workflow-Optimization ### Software Trainer [AdventHealth](https://himalayas.app/companies/adventhealth). Jan 2018 - Mar 2018 ```text Short-term contract delivering onsite training, workflow optimization, and technical troubleshooting across multiple AdventHealth facilities within Central Florida during a rapid deployment period. Increased end-user competence 100% through focused, workflow-driven training sessions. ``` Skills: Onsite-Training, Workflow-Optimization, Technical-Troubleshooting, clinical-workflows, User-Adoption ### Corporate Software Trainer SDT Advanced Trainings. Jan 1997 - Dec 2017 ```text Delivered instructor-led training on Microsoft Office and Windows applications to employees across public agencies, private corporations, and nonprofit organizations. Focused on practical, productivity-oriented instruction that helped participants apply technology effectively in their daily work. ``` Skills: Microsoft-Office, Windows, Instructor-Led-Training, Productivity, Corporate-Training ### Corporate Software Trainer B.E.S.T. Training Center. Jan 1997 - Dec 2017 ```text Delivered instructor-led training on Microsoft Office and Windows applications to employees across public agencies, private corporations, and nonprofit organizations. Focused on practical, productivity-oriented instruction that helped participants apply technology effectively in their daily work. ``` Skills: Microsoft-Office, Windows, Instructor-Led-Training, Productivity, Corporate-Training ### Corporate Software Trainer Productivity Point International. Jan 1997 - Dec 2017 ```text Delivered instructor-led training on Microsoft Office and Windows applications to employees across public agencies, private corporations, and nonprofit organizations. Focused on practical, productivity-oriented instruction that helped participants apply technology effectively in their daily work. ``` Skills: Microsoft-Office, Windows, Instructor-Led-Training, Productivity, Corporate-Training ### Educational Technology Consultant First Caribbean Educational Group. Jan 1997 - Dec 2017 ```text Delivered software consultation, implementation, and training services for public and private educational institutions. Worked directly with administrators and faculty to support technology adoption and effective use of educational software. ``` Skills: Software-Consulting, Implementation, Training, Train-The-Trainer-(TTT), Product-Demonstrations, Customer-Engagement ## Education ### Turabo University Bachelor of Science, Computer Information Science ```text Bachelor of Science in Computer Information Science with a minor in Management, completed in May 1996. ``` ### Microsoft Microsoft Office Specialist: Microsoft Office Master Specialist, Microsoft Office ```text Professional certification as Microsoft Office Specialist: Microsoft Office Master Specialist. ``` ### LinkedIn Instructional Design: Adult Learners, Instructional Design ```text Professional development course in Instructional Design for Adult Learners. ``` ### LinkedIn Articulate Storyline Essential Training, Articulate Storyline ```text Professional development course in Articulate Storyline Essential Training. ``` ## Tech stack - Salesforce - Microsoft Teams - Zoom - Webex - Power BI - Microsoft 365 - Power Query - Microsoft Copilot To contact Jose, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire). ## People also viewed - [Rae Harris](https://himalayas.app/@raeharris): Cerner Consultant Trainer, Marshall Health - [Parissa Azarvand](https://himalayas.app/@parissaazarvand): Software Implementation Consultant, LearnUpon - [David Stauter](https://himalayas.app/@davidstauter): Implementation Team Lead, ECP - [Sherry Breene](https://himalayas.app/@sherrybreene): Founder & Principal Consultant , Summit AI Studio - [Emily Elizabeth](https://himalayas.app/@emilyelizabeth1): Customer Service Trainer, Mauser Packaging Solutions - [Jacob Schenk](https://himalayas.app/@jacobschenk): Scheduling Specialist, UW Health - [Katherine Mayhugh](https://himalayas.app/@katherinemayhugh): Quality Data Analyst, UC Health Physicians - [Richard Davis](https://himalayas.app/@richarddavis4): Implementation Trainer, Insight Global - [Chasity Bryant](https://himalayas.app/@chasitybryant): Application Support Analyst, PCG Education - [Julie Mendoza](https://himalayas.app/@juliemendoza): Senior Customer Implementation Specialist, Cencora