# Joseph Jones-Liptrot

Joseph Jones-Liptrot is a remote worker on Himalayas, Complaints Investigator at Financial Ombudsman Service, based in United Kingdom.

Source: https://himalayas.app/@josephjones-liptrot

```text
Complaints Investigator at the Financial Ombudsman Service, assessing complex fraud and scam complaints and producing evidence-based decisions.
```

| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | United Kingdom |
| Authorized to work in | United Kingdom |
| Salary expectations | 40k+ GBP |
| Job categories | Public Complaints Investigator, Case Manager, Case Handling, Investigator |
| Skills | Complex Investigations, Complaint Handling, Case Management, Evidence Assessment, Financial Services, Dispute Resolution, DISP, Payments Regulation, UK FCA Rules, CIFAS, Regulatory Compliance, Policy Interpretation, Decision Writing, Root Cause Analysis, MI Reporting |

## About

```text
At the Financial Ombudsman Service, I investigate complex and sensitive complaints involving fraud, disputed transactions, account closures, financial vulnerability, and scam-related losses. I assess evidence against regulatory frameworks and guidance to reach fair, proportionate outcomes.

I produce clear written decisions and manage a high-volume caseload while maintaining confidentiality and accuracy. I also handle cases involving vulnerable or distressed people and communicate with customers, financial businesses, and other stakeholders.

Previously, I investigated FCA-regulated complaints at Hazell Carr (St James’ Place) and handled banking and insurance complaints across Huntswood, Hazell Carr, and Lloyds Banking Group. At Flintshire County Council, I investigated sensitive public health cases and liaised with schools, families, and public sector stakeholders.
```

## Experience

### Complaints Investigator (current)

[Financial Ombudsman Service](https://himalayas.app/companies/financial-ombudsman-service). May 2023 - Present

```text
Conducts detailed investigations into complex and sensitive complaints involving fraud, disputed transactions, account closures, financial vulnerability, and scam-related losses. Applies regulatory frameworks including DISP, Payment Services Regulations, FCA rules, and CIFAS principles to deliver fair and evidence-based outcomes.
```

Skills: Complex-Investigations, Case-Management, Regulatory-Compliance, DISP, UK-FCA-Rules, CIFAS, Evidence-Assessment, Stakeholder-Engagement, Written-Communication, Vulnerability-Aware-Handling, Excel, MI-Reporting

### Case Handling Consultant

Hazell Carr. Sep 2022 - May 2023

```text
Investigated FCA-regulated complaints and managed cases through to resolution in line with DISP requirements and internal compliance standards. Maintained accurate records and liaised with stakeholders including the Financial Ombudsman Service.
```

Skills: Complaint-Handling, DISP, Regulatory-Principles, Regulatory-Compliance, Case-Management, Stakeholder-Liaison, Vulnerable-Support, Record-keeping

### Insurance & Banking Complaints Roles

Huntswood / Hazell Carr / Lloyds Banking Group. Jan 2017 - Dec 2022

```text
Managed end-to-end investigations across banking and insurance complaints within regulated environments. Applied internal policy, FCA guidance, and DISP requirements to assess complaints and customer outcomes.
```

Skills: End-To-End-Investigations, Complaints, FCA-Guidance, DISP, Evidence-Review, Client-Relations, Quality-Assurance

### Covid-19 Contact Tracing Investigator & School Liaison Advisor

Flintshire County Council. Feb 2021 - Sep 2021

```text
Investigated complex and sensitive public health cases in line with government guidance and data protection requirements. Acted as a key liaison between schools, families, and public sector stakeholders.
```

Skills: Contact-Tracing, Public-Health, Data-Protection, Stakeholder-Liaison, Confidentiality, Empathy, Communication-Skills

## Education

### University of Central Lancashire

BA (Hons), Religion, Culture & Society. Grade: 2:1

```text
BA (Hons) in Religion, Culture & Society with a 2:1 classification. Developed strong communication, analytical, and interpersonal skills through the study of culture, ethics, identity, social issues, and human behaviour.
```

## Tech stack

- Microsoft Excel

To contact Joseph, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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