# Jose Francisco Hernandez Gonzalez

Jose Francisco Hernandez Gonzalez is a remote worker on Himalayas, Intake Specialist at Pinder Plotkin, based in Dominican Republic.

Source: https://himalayas.app/@josefranciscohdz

```text
I support bilingual client intake, customer care, and administrative assistance in technology-driven office workflows.
```

| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | Dominican Republic |
| Authorized to work in | Dominican Republic |
| Job categories | Virtual Assistant, Customer Service, Operations Coordinator, Executive Assistant, Administrative Assistant |
| Skills | Client intake, Client Care, Virtual Assistant, GoHighLevel, Customer Relationship Management, Bilingual Communication, Spanish, English, Customer Service, Team Management, Shift Management, Sales, Stock Management, Systems Engineering, Process Management |

## What I'm looking for

```text
I'm looking for a role where I can support teams through bilingual communication (English and Spanish) in technology-driven office processes.
```

## About

```text
I've worked as Intake Specialist for Pinder Plotkin and Jaguar Marketing, following law-firm different processes through GoHighLevel and other provided systems. I handle leads across multiple communication channels in both English and Spanish.

My experience also includes overseeing daily sales and stock at Tienda Susana, assisting customers, and managing shifts as an assistant RTA at Western Union while serving customers in the United States from the Dominican Republic.

Formally trained in Systems Engineering, I bring more than 13 years of customer relations, team support, and process-focused experience across retail, banking, and client service environments.
```

## Experience

### Intake Specialist

Pinder Plotkin. Sep 2024 - Jun 2026

```text
Complied with the intake process for potential clients using GoHighLevel and other systems provided by the law firm. Handled leads in both English and Spanish across multiple channels of communication.
```

Skills: GoHighLevel, Client-intake, Bilingual-Communication, Spanish, English, Lead-Management

### Manager

Tienda Susana. Feb 2019 - Jul 2024

```text
Oversaw daily sales and stock processes. Assisted and supported customers to ensure a positive shopping experience.
```

Skills: Retail-Sales, Retail-Operations, Sales

### Customer Service Representative / RTA

[Western Union](https://himalayas.app/companies/western-union). Mar 2016 - Nov 2017

```text
Served as CSR assisting customers in the United States from the Dominican Republic. Acted as assistant RTA, managing shifts for other employees at the office.
```

Skills: Customer-Service, Real-Time-Analytics, Refund-Management

### Assistant Manager

Banco BDI. Jun 2013 - Nov 2015

```text
Oversaw employees within the credit card department. Managed the process of creating physical cards.
```

Skills: Credit-Cards, Credit-Card-Transactions, Assistants

## Education

### Universidad Dominicana O&M

Systems Engineering. 2012 - 2016. Grade: 3.5

Activities and societies: Computer Programming Club

```text
Pursued Systems Engineering, gaining skills in technology-driven workflows and office processes.
```

## Tech stack

- Microsoft Teams
- Python
- Google Workspace
- Microsoft Office 365
- Microsoft Excel
- Canva

To contact Jose Francisco, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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