# José Carlos Segura Nuñez

José Carlos Segura Nuñez is a remote worker on Himalayas, Digital Forensics and Cyber Security Sales Representative at Digital Forensics and Cyber Security, based in Costa Rica.

Source: https://himalayas.app/@joscarlosseguranuez

```text
Sales representative in digital forensics and cybersecurity, supporting investigations, data recovery, and cybersecurity services.
```

| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | Costa Rica |
| Authorized to work in | Costa Rica |
| Salary expectations | 60k+ USD |
| Job categories | Support Agent, Sales Agent, Technical Support Agent |
| Skills | Digital Forensics, Cyber Security Services, Sales, Customer Service, IT Support, data recovery, Cyberstalking Management, Account Compromise Handling, Sales Training, Sales Reporting, CRM, Technical Troubleshooting, OS Support, Data Synchronization, ITunes |

## What I'm looking for

```text
I’m looking to contribute my sales, customer service, and IT support experience while continuing to learn new things.
```

## About

```text
I promoted digital forensic investigation and cybersecurity services, including data recovery, cyberstalking, and compromised-account support. I explained service options and pricing, followed up with prospective clients, and used SugarCRM, Zoho CRM, and Orchestly to manage leads and service requests.

At BetUS, I worked in sales and held a sales supervisor position for more than a year, supporting new agents with sales skills and product induction training. Earlier, I provided technical support for Apple, Microsoft, and computer, internet, and email issues at Concentrix, Teleperformance, and First Base.
```

## Experience

### Digital Forensics and Cyber Security Sales Representative

Digital Forensics and Cyber Security. Nov 2024 - Oct 2026

```text
Promoted and sold specialized digital forensic investigation and cybersecurity services to prospective clients. Managed leads and service tickets using CRM tools and coordinated sales follow-ups.
```

Skills: Sales, Digital-Forensics, Cybersecurity, SugarCRM, Zoho-CRM, Orchestly, Customer-Relationship-Management

### Sales Agent

BetUS. Nov 2022 - Sep 2024

```text
Worked in the sales department of a sports-book and casino, holding a sales supervisor position for over a year. Trained new agents, generated quality metrics reports, and managed agent performance.
```

Skills: Sales, Training, Reporting, Excel, CRM, Quality-Metrics

### Tech Support Agent

[Concentrix](https://himalayas.app/companies/concentrix). Jan 2016 - Jul 2017

```text
Provided technical support for Apple OS and iOS, including device synchronization, iTunes troubleshooting, and system maintenance. Performed diagnostics, installed software, and trained new hires.
```

Skills: Apple-OS, iOS, Troubleshooting, Diagnostics, Software-Installation, Customer-Support

### Tech Support Agent

[Teleperformance](https://himalayas.app/companies/teleperformance-com). Nov 2014 - Dec 2015

```text
Provided technical support for Microsoft products, including Windows and Office, via phone, email, and chat. Documented tickets, performed diagnostics, and resolved customer issues.
```

Skills: Windows, Microsoft-Office, Troubleshooting, Diagnostics, Customer-Support, SharePoint

### Sales and Tech Support Agent

First Base. Dec 2013 - Dec 2014

```text
Sold technical support assistance for Microsoft customers and provided technical support for internet, VoIP, and email server issues. Performed tune-ups, virus removal, and software installation.
```

Skills: Sales, Technical-Support, Troubleshooting, Virus-Removal, Software-Installation, VoIP

### Sales Agent

[Startek](https://himalayas.app/companies/startek). Dec 2011 - Sep 2013

```text
Provided customers with long-distance and international calling plan options, qualified potential customers, and built relationships based on trust. Presented products to make them attractive and overcome objections.
```

Skills: Sales, Customer-Relationship-Management, Communication-Skills, Negotiation

## Education

### Universidad Estatal a Distancia (UNED)

Bachelor's Degree, Tourism Management. 2019 - 2022

```text
Pursued a degree in Tourism Management, with coursework spanning from 2019 to 2022.
```

### EMVA High School

High School Diploma, General Studies

```text
Completed high school education and earned a diploma.
```

### CISCO

Certificate, Information Technology

```text
Completed IT Essentials and CCNA 1st and 2nd courses, focusing on computer maintenance and networking.
```

## Tech stack

- SugarCRM
- Windows 10
- Microsoft Excel
- Zoho CRM
- Microsoft Office

To contact José Carlos, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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