# Jorge Santiago Vargas Chávez

Jorge Santiago Vargas Chávez is a remote worker on Himalayas, Senior Operations & AI Tools Specialist at MoradaUno, based in Mexico.

Source: https://himalayas.app/@jorgesantiagovargasc

```text
Operations & AI Tools Specialist at MoradaUno who shipped production tools that cut a two-week audit to 20–30 minutes.
```

| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | Mexico |
| Authorized to work in | Mexico |
| Salary expectations | 80k+ MXN |
| Job categories | AI Tools Specialist, Process Automation Specialist, Operations Analyst, Data Analyst |
| Skills | Operations Management, Process Automation, Workflow Design, SLA Management, OKRs, KPI Dashboards, CRM Implementation, Leasing Operations, Conflict Analysis, AI Tool Development, REST API Integration, Data Analysis, SQL, Claude Code, Claude APIs |
| LinkedIn | https://linkedin.com/in/jsantiagovargasc |

## About

```text
At MoradaUno, I build production AI tools that replace manual work and support the company’s lease operations. My Audit-Center tool uses Kustomer and Slack APIs to evaluate closed cases, reducing a two-week manual audit to 20–30 minutes of unattended runtime.

I also developed a live case visibility platform used by MoradaUno staff to check case status and share client updates. My coverage map helps Sales and Customer Success verify product availability by address or zip code.

I designed MoradaUno’s operational audit framework and delivered SLA reports and OKR dashboards to senior management. I also developed a structured support model for legal cases and led an internal mystery shopper program that informed CX process improvements.

Earlier at MoradaUno, I implemented Kustomer CRM across the organization and trained staff, while as an Operations Analyst I designed the company’s first lease renewal process. At Kiwik Data, I analyzed marketplace data and developed backend logic for a profitability calculator.
```

## Experience

### Senior Operations & AI Tools Specialist (current)

MoradaUno. Jan 2024 - Present

```text
Designed and owned the operational audit framework, delivering monthly SLA compliance reports and OKR tracking dashboards. Built AI-powered tools including Audit-Center, Case Visibility Platform, Coverage Map Tool, and Legal Productivity Dashboard, compressing manual processes and improving efficiency.
```

Skills: Claude-Code, OpenAI-API, Vibecoding, GitHub, GitHub-Actions, Render, Supabase, Vercel, REST-API-Integration, Kustomer, Slack, Pipefy, SLA-Management, KPI-Auditing, CRM-Implementation, Workflow-Design, Process-Automation, Leasing-Operations, Conflict-Analysis, SQL, Metabase, Google-Sheets, KPI-Dashboards, Data-Reporting, HubSpot, Aircall, Notion, Google-Workspace, Critical-Thinking, Adaptability, Cross-functional-Leadership, Stakeholder-Communication, Structured-Problem-Solving

### CX Analyst

MoradaUno. Jan 2023 - Jan 2024

```text
Implemented Kustomer CRM across the organization, training 30+ staff members and delivering a 20% reduction in average response times. Optimized portfolio operational workflows and built strong relationships with key broker accounts.
```

Skills: Kustomer, CRM-Implementation, Workflow-Design, Process-Automation, SLA-Management, Stakeholder-Communication

### Operations Analyst

MoradaUno. Feb 2022 - Jan 2023

```text
Managed end-to-end lease contract operations for real estate brokers, guiding clients through the full workflow from onboarding to contract closure. Designed and executed the company's inaugural lease renewal process, successfully processing 150 contracts in the first batch.
```

Skills: Leasing-Operations, SLA-Management, Process-Automation, Workflow-Design, Google-Sheets, Data-Reporting

### Junior Data Analyst

Kiwik Data. May 2021 - Dec 2021

```text
Collected, cleaned, and transformed marketplace product data into quantitative analyses for client business decisions. Developed backend logic and data blueprints for the Kiwik Data profitability calculator tool.
```

Skills: Data-Analysis, SQL, Data-Reporting, Google-Sheets, Backend-Logic

### Administrative Assistant

Century Business Solutions & Services. Feb 2016 - May 2019

```text
Optimized internal workflows to reduce operational bottlenecks and improve team efficiency. Supported strategic account adoption initiatives, contributing to a 15% increase in active product usage within key accounts.
```

Skills: Workflow-Optimization, Process-Improvement, Account-Management, Customer-Retention

## Education

### BBA

Bachelor of Business Administration, Business Management Administration

```text
Completed a Bachelor of Business Administration in Business Management Administration in 2018.
```

## Tech stack

- Metabase
- GitHub
- GitHub Actions
- HubSpot
- Aircall
- Google Workspace
- Notion
- Google Sheets
- Vercel
- Kustomer
- Render
- SQL
- Supabase
- OpenAI API
- Claude Code
- Claude API

To contact Jorge Santiago, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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