# Jorge Santiago

Jorge Santiago is a remote worker on Himalayas, Senior NOC Technician at Atlantic Tomorrow's Office, based in United States.

Source: https://himalayas.app/@jorgesantiago

```text
Senior NOC Technician at Atlantic Tomorrow’s Office providing Tier 2 MSP support across Microsoft 365, Entra ID, and Windows environments.
```

| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | United States |
| Authorized to work in | United States |
| Salary expectations | 70k+ USD |
| Job categories | IT Support Specialist |
| Skills | Tier 2 Technical Support, Microsoft 365 Administration, Microsoft Entra ID, Active Directory, Exchange Online, Windows Support, Windows Server, Group Policy, IAM, Multi Factor Authentication, SharePoint, Microsoft Teams, Virtual Private Networks (VPN), FortiGate, DNS |

## About

```text
At Atlantic Tomorrow’s Office, I provide Tier 2 technical support for MSP clients, resolving Windows, Microsoft 365, application, printer, and connectivity issues.

I administer Microsoft Entra ID and Active Directory accounts, troubleshoot MFA and device joins, and manage Exchange Online mailbox permissions and access to SharePoint and Teams.

I also troubleshoot VPN and network connectivity, support Windows workstations and servers, and use ConnectWise Automate, ScreenConnect, and PowerShell for remote investigations and configuration changes. I document findings and follow up with users to confirm resolution.
```

## Experience

### Senior NOC Technician (current)

Atlantic Tomorrow's Office. Jun 2013 - Present

```text
Provide Tier 2 technical support for multiple MSP clients, resolving Windows, Microsoft 365, application, printer, and connectivity issues. Administer Microsoft Entra ID and Active Directory user accounts, manage Exchange Online permissions, and troubleshoot network and remote access.
```

Skills: Microsoft-365, Microsoft-Entra-ID, Active-Directory, Exchange-Online, SharePoint, Teams, MFA, Windows-10-11, Windows-Server, Group-Policy, PowerShell, Virtual-Private-Networks-(VPN), FortiGate, DNS, DHCP, TCP-IP, RDP, ConnectWise-Automate-Manage, ScreenConnect

## Education

### Microsoft

Windows Server Administration Fundamentals, Information Technology. 2018 - 2018

```text
Earned Windows Server Administration Fundamentals certification in 2018.
```

### CompTIA

CompTIA A+, Information Technology. 2018 - 2018

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Earned CompTIA A+ certification in 2018.
```

### Microsoft

Windows Operating System Fundamentals, Information Technology. 2018 - 2018

```text
Earned Windows Operating System Fundamentals certification in 2018.
```

### Microsoft

Microsoft Technology Associate, Information Technology. 2017 - 2017

```text
Earned Microsoft Technology Associate certification in 2017.
```

### Erie Community College

Information Technology, Information Technology. 2013 - 2014

```text
Studied Information Technology at Erie Community College from 2013 to 2014.
```

## Tech stack

- Microsoft Teams
- PowerShell
- Windows Server
- Microsoft Entra ID

To contact Jorge, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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