# Jordan Caro

Jordan Caro is a remote worker on Himalayas, Deployment & Support Engineer at SysArc, based in United States.

Source: https://himalayas.app/@jordancaro

```text
I deliver enterprise endpoint deployments, Tier 2 support, and cloud administration across Azure, Intune, and Google Workspace.
```

| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | United States |
| Authorized to work in | United States |
| Salary expectations | 60k+ USD |
| Job categories | IT Support Engineer, Cloud Administrator, Endpoint Administrator, IT Project Coordinator, Data Analyst |
| Skills | Tier 2 Support, Hardware Imaging, Hardware Deployments, Endpoint management, Asset Management, Asset Lifecycle Management, Cloud Administration, IT Project Coordination, Data Analysis, Customer Service, Windows, MacOS, Linux, Azure, Microsoft Intune, Google Workspace, Google Workspace Administration, Addigy, SentinelOne, FortiClient, ConnectWise Manage, ConnectWise Automate Manage, HaloPSA, Python, SQL, RStudio, Microsoft 365, Microsoft Copilot, Adobe Products, ITIL, ITSM, CMMC Awareness, AI Management, Inventory Management |

## What I'm looking for

```text
I'm looking to apply my endpoint deployment, cloud administration, and Tier 2 support experience in a role where I can improve device operations, support users, and contribute to secure technology implementations.
```

## About

```text
At SysArc, I provide Tier 2 technical support and lead enterprise hardware imaging, deployment, and configuration projects for end users and clients.

I've completed more than 300 device deployment and imaging projects while supporting Microsoft Azure, Intune, and Google Workspace environments. My work includes provisioning, user management, endpoint lifecycle management, profile migrations, hardware replacements, and asset tracking.

I coordinate with technical teams, stakeholders, and end users to keep projects moving with minimal business disruption. I also support AI-enabled and cloud-based solutions while maintaining security and operational efficiency.

Before moving into IT, I led operational teams in military infrastructure, construction, retail, and heavy-equipment environments. Those experiences shaped my approach to safety, project execution, customer service, mentoring, and solving problems under demanding timelines.
```

## Experience

### Deployment & Support Engineer (current)

SysArc. Jun 2022 - Present

```text
Provide Tier 2 technical support and lead hardware imaging, deployment, and configuration projects for enterprise clients, supporting over 300 large-scale device deployments. Administer cloud-based environments using Microsoft Azure, Intune, and Google Workspace.
```

Skills: Tier-2-Support, Hardware-Imaging, Deployment, Configuration, Azure, Microsoft-Intune, Google-Workspace, Endpoint-management, Asset-Management, Troubleshooting, Remote-Support, Onsite-Support, Profile-Migration, Hardware-Replacements, IT-Project-Coordination, Customer-Service

### Heavy Equipment Contractor

Tradesmen International. Jun 2020 - Jun 2022

```text
Supported major infrastructure and asphalt paving projects associated with Amazon construction initiatives. Operated heavy equipment while maintaining compliance with safety regulations and project requirements.
```

Skills: Heavy-Equipment-Operation, Safety-Compliance, Project-Coordination, Team-Leadership, Training, Mentorship, Operational-Planning, Risk-Mitigation

### Assistant Store Manager

GameStop. Oct 2018 - May 2020

```text
Managed daily retail operations and contributed to store performance through effective leadership and customer engagement. Recruited, trained, and developed employees across multiple functional areas.
```

Skills: Retail-Operations, Leadership, Customer-Engagement, Recruitment, Training, Employee-Development, Inventory-Management, Merchandising, Sales-Reporting, Operational-Compliance, Communication-Skills, Problem-Solving, Team-Leadership

### Civil Engineer

United States Air Force. Sep 2010 - Sep 2018

```text
Supported construction, maintenance, and infrastructure projects critical to military operations and mission readiness. Led teams in demanding environments while maintaining safety and operational standards.
```

Skills: Construction, Maintenance, Infrastructure, Project-Management, Team-Leadership, Safety-Compliance, Resource-Coordination, Problem-Solving, Decision-making, Adaptability

## Education

### CompTIA

CompTIA Network+, Information Technology

```text
CompTIA Network+ certification, completed in 2026.
```

### CompTIA

CompTIA A+, Information Technology

```text
CompTIA A+ certification, completed in 2026.
```

### University of Maryland

Bachelor of Science, Information Science

```text
Bachelor of Science in Information Science from the University of Maryland, completed in 2024.
```

### Prince George's Community College

Associate of Science, Computer Science

```text
Associate of Science in Computer Science from Prince George's Community College, completed in 2021.
```

### Airman Leadership School

NCO Leadership Certification, Leadership

```text
NCO Leadership Certification from Airman Leadership School, completed in 2017.
```

## Tech stack

- Microsoft Azure
- Python
- Linux
- macOS
- Windows
- Google Workspace
- RStudio
- SQL
- Microsoft Intune
- SentinelOne

To contact Jordan, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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