# Jon M Jon M is a remote worker on Himalayas, Service Delivery Network Engineer at Telesystem, based in United States. Source: https://himalayas.app/@jonm ```text Service Delivery Network Engineer at Telesystem managing on-net fiber locations, services, and customers. ``` | Detail | Value | | --- | --- | | Availability | Open to opportunities | | Location | United States | | Authorized to work in | United States | | Salary expectations | 79k+ USD | | Job categories | Network Engineer, Network Operations Engineer, Network Support Engineer | | Skills | Network Operations, network design, Network Troubleshooting, Routing And Switching, TCP IP, Ethernet, MetroEthernet, TDM, DW DM, CWDM, VoIP, SIP Trunking, SD WAN, Managed Security, Fiber Optics | | LinkedIn | https://linkedin.com/in/jmckenz | ## About ```text At Telesystem, I manage on-net fiber locations, services, and customers as a Service Delivery Network Engineer. In my Network Operations Engineer role, I configure customer equipment and troubleshoot routing, switching, and Layer 2 and Layer 3 networking. Previously, I documented network services and infrastructure at Telesystem, including complex, multi-site circuits and dedicated DWDM or CWDM waves. At Buckeye TeleSystem, I supported commercial services ranging from Ethernet to TDM and worked with technicians and third-party carriers on installations and troubleshooting. ``` ## Experience ### Service Delivery Network Engineer (current) Telesystem. Feb 2025 - Present ```text Continue with previous job duties with a focus on managing on-net fiber locations, services, and customers. ``` ### Network Operations Engineer (current) Telesystem. Sep 2023 - Present ```text Initiates and leads customer Network Design calls Configure CPE for scheduled installations, including but not limited to, routers, switches, VoIP endpoints, SDWAN, Managed Security appliances and 5G wireless devices. Troubleshooting: TCP/IP Networking, Routing and Switching, Layer 2 and Layer 3 networking. Working with field technicians remotely to activate and troubleshoot customer premise equi ``` ### Facility Management System Specialist Telesystem. Sep 2015 - Sep 2023 ```text Work with incoming new/change/disconnect orders to document the service within our network. Services are documented through our network equipment, various mediums, and patch panels are for DS0, DS1, DS3, OCX, Ethernet (1-1000Mbps), SIP BL, SIP Trunk, DIA, and ELINE along with any IPs or VLANs necessary. Ability to work competently in our Facility Management System (FMS); build equipment template ``` ### Commercial Technical Support Buckeye TeleSystem. Dec 2008 - Sep 2015 ```text Call center atmosphere where we troubleshoot fiber and copper connections for services that include: SIP, 1 Mbps to 10 Gbps Ethernet (DIA and E-Line), DS0-OC192, and even some frame relay. Supported and configured Sonoplex, Westell, AFC, TMetro, Calix PON, Tellabs PON, Cerent, Foundry, Metrobility, Force10 (S25, S50, 4810, E1200), Juniper (EX4550), Raisecom, BTI CWDM (now Juniper), Cyan DWDM (now ``` ### Technical Support Specialist Level 2 Buckeye CableSystem. Jun 2001 - Dec 2008 ```text Support customers in CATV, VOIP (BTEL), and Modem (BEX) services. Complete tickets from Tier 1 support agents. Take incoming calls from phone technicians and customers. Research and handle appropriately DMCA notices, Subpoenas, and Abuse of Service complaints. Update and maintain help desk computers. Work with Excel for reports needed by supervisors and managers. Contact customers and resolve i ``` ### Networking 1 Technician [Pomeroy IT Solutions](https://himalayas.app/companies/pomeroy). Jun 2000 - May 2001 ```text I was contracted to 3rd party ISPs to install DSL services. Required inside and outside wiring of a single pair of cat3 to an outlet inside the home or business. Performed loop tests on the circuit and configured routers when needed. Also had to confirm speed and install with dispatch and NOC upon completion of the job. Left due to work was complete in the two markets I was assigned to work in ( ``` ### Secuirty Bogart's. Aug 1998 - May 2000 ```text Provided security for concerts. Manual labor for setup and clean up. Worked with about 12 other security/front door personnel. Building held 1500 people at capacity. ``` ## Education ### University of Cincinnati 1997 - 2000 ```text Did not complete Electronic Media degree. ``` ### St. Johns 1994 - 1997 ## Tech stack - Wireshark - Linux To contact Jon, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire). ## People also viewed - [Tyler Hicks](https://himalayas.app/@tylerhicks): Telecom Engineer, Systems Design, T Mobile, Inc. - [Bobby Moorefield](https://himalayas.app/@bobbymoorefield): Network Engineer II, Glotel - [Christopher Lopez](https://himalayas.app/@christopherlopez): Network Support Technician, Ezee Fiber - [Greg La Rue](https://himalayas.app/@greglarue): Network Engineer, NV Energy - [Engeslen Paula](https://himalayas.app/@engeslen_paula): Lead IT Engineer Network, Ulta Inc - [Mark Watkins](https://himalayas.app/@markwatkins): Network Engineer /GSOC, IPC - [Emily Kaulius](https://himalayas.app/@emilykaulius): Network Engineer II, StockX - [Arthur Yee](https://himalayas.app/@arthuryee): Network Operations Center / Command Center Analyst, UnitedHealth Group / Optum Care - [Mark Allen](https://himalayas.app/@markallen1): Core Provisioning & Material Procurement Engineer, Verizon - [Thomas Ramirez](https://himalayas.app/@thomasramirez): Network Operations Manager, Sinclair Digital Services, Inc.