# Jonathan Johnson

Jonathan Johnson is a remote worker on Himalayas, Telecommunications Technician, Level 5 at Bell Technical Solutions, based in Canada.

Source: https://himalayas.app/@jonathanjohnson1

```text
Technical troubleshooter with 11+ years in telecom and network diagnostics, transitioning into cybersecurity, cloud support, and IT operations.
```

| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | Canada |
| Authorized to work in | Canada |
| Salary expectations | 55k-85k CAD |
| Job categories | Technical Operations Specialist, Security Operations Center Analyst, Incident Response Analyst, Network Security Analyst, Security Analyst, QA Analyst, Quality Analyst, Data Quality Analyst, Cybersecurity Analyst |
| Skills | Network Troubleshooting, Root Cause Analysis, Technical Escalation, Incident Documentation, Evidence Based Verification, Remote Technical Support, Windows, Structured Web Research, Telecommunications infrastructure, WiFi, Technical Documentation, Network Operations Center (NOC) |

## What I'm looking for

```text
I’m looking for a remote or hybrid technical role that builds on my troubleshooting and networking background while helping me transition into cybersecurity, cloud support, IT operations, infrastructure support, or application support. I’m open to junior, entry-level, evening, weekend, on-call, and follow-the-sun roles in Canada.
```

## About

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I have more than 11 years of experience troubleshooting complex telecommunications and network-related issues for Bell Technical Solutions / Bell Canada. My work has included fibre gateways, Internet, Wi-Fi, IPTV, telephony, customer equipment, service provisioning, technical validation, and detailed documentation.

I specialize in taking ambiguous problems, isolating the root cause, applying corrective actions, validating results, and documenting the outcome clearly. As an advanced escalation technician and official mentor, I also guided other technicians through difficult cases and translated complex technical problems into structured troubleshooting steps.

At Hydro-Québec, I installed and tested telecommunications infrastructure across substations, generating stations, and relay sites, working from technical plans, specifications, procedures, and test results.

I am now transitioning toward cybersecurity, cloud support, infrastructure operations, and application support. I am particularly interested in roles involving SOC operations, network security, incident response, IAM, cloud infrastructure, technical support, and systems monitoring. I am looking for an opportunity where I can apply my troubleshooting and networking experience while developing hands-on experience with modern security and cloud technologies.
```

## Experience

### Telecommunications Technician, Level 5 (current)

Bell Technical Solutions. Jun 2023 - Present

```text
Investigates service and connectivity failures across fibre gateways, Wi-Fi, IPTV and telephony, performing diagnosis, corrective action, validation and documentation. Works independently with limited supervision, prioritizing multiple incidents and adapting to changing conditions.
```

Skills: Technical-Documentation, Network-Troubleshooting, Fibre-Optics, WiFi, IPTV, Telephony, Diagnostics, Work-Management-Solutions

### Telecommunications Equipment Installer

Hydro-Québec. Nov 2021 - May 2023

```text
Installed, verified and tested telecommunications infrastructure in substations, generating stations and relay towers, including fibre/copper cabling, alarms, DC power and associated equipment. Read technical plans and used specialized test equipment to validate work.
```

Skills: Telecommunication-Equipment-Installation, Fibre-Optics, Copper, Testing, EXFO, Fluke, technical-drawings, Safety

### Telecommunications Technician

Bell Technical Solutions. Dec 2014 - Oct 2021

```text
Progressed into advanced escalation work on complex, recurring and previously unresolved incidents across copper/fibre networks, Internet, Wi-Fi, IPTV, telephony, inside wiring and customer equipment. Applied structured root-cause analysis and served as an official mentor and trainer.
```

Skills: Technical-Documentation, Root-Cause-Analysis, Network-Troubleshooting, Escalation-Support, Mentorship, Training, Client-Communication

### Machinist | Grinding Department Supervisor | Foreman

Grindex International. Jun 1998 - Dec 2009

```text
Progressed from production work into quality, supervisory and foreman responsibilities in a precision manufacturing environment. Read technical drawings, defined work sequences, verified tolerances, investigated discrepancies and improved work methods.
```

Skills: Precision-Manufacturing, Quality-Control, Supervision, technical-drawings, Process-Improvement

## Education

### CFP des Moulins

Vocational Studies, Machining

```text
Vocational studies in machining with CNC operation and programming training; credential not completed.
```

## Tech stack

- Microsoft Teams
- Windows
- Microsoft Excel
- Copper
- Webex
- Microsoft Word
- Microsoft Outlook

To contact Jonathan, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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