# Jonathan Dls

Jonathan Dls is a remote worker on Himalayas, Assistant Retail Manager at Dufry, based in Colombia.

Source: https://himalayas.app/@jonathandls

```text
Retail Assistant Manager at Dufry on NCL cruise ships, coaching sales teams and optimizing boutique revenue across changing itineraries.
```

| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | Colombia |
| Authorized to work in | Colombia |
| Salary expectations | 30k+ USD |
| Job categories | Retail Manager, Sales Manager, Account Team Lead |
| Skills | High volume Sales, KPI and Revenue Optimization, Team Leadership, Sales Coaching, Visual Merchandising, Inventory Control, Asset Protection, Customer Service, POS systems, SAP, Performance Improvement Plan (PIP), Sales Portfolio Management, CSAT, Quality Assurance, Schedule Adherence |
| LinkedIn | https://linkedin.com/in/jonathandls1 |

## About

```text
At Dufry on NCL cruise ships, I coached a multicultural sales team in premium upselling and adapted promotions and visual merchandising to changing itineraries and guest demographics.

I managed inventory control, stock audits, and floor layouts, and used SAP and POS systems to review sales trends and reconcile customs documentation.

Earlier at Dufry, I served as a Senior Sales Associate, Promotional Ambassador, and Liquor Specialist, supporting international travelers and planning marketing events for spirits and tobacco. I also carried out management responsibilities and inventory controls.

At Sutherland Global BPO, I managed AT&T and DIRECTV service and sales portfolios with a team of 14–20 agents. I monitored performance metrics, coached agents, resolved escalations, and supported the launch of a new AT&T campaign building in Fort Worth.
```

## Experience

### Assistant Retail Manager

Dufry. Jan 2024 - Jan 2026

```text
Maximized store revenue and average transaction values by coaching a multicultural sales team in premium upselling. Adapted promotional and visual merchandising strategies across shifting cruise itineraries and managed inventory control and floor layouts.
```

Skills: Retail-Sales, Upselling, Team-Coaching, Visual-Merchandising, Inventory-Control, SAP, POS-systems, Sales-Trend-Analysis, Customs-Documentation, Maritime-Compliance

### Senior Sales Associate

Dufry. Jan 2018 - Jan 2023

```text
Engaged international travelers across multi-category department zones, delivering proactive customer service and sales support. Served as Promotional Ambassador and Liquor Specialist, planning marketing events and managing the spirits and tobacco catalog.
```

Skills: Customer-Service, Sales, Promotional-events, Liquor-Specialist, Inventory-Control, Crowd-Management, Transaction-Speed, Leadership

### Account Team Manager

Sutherland Global BPO. Jan 2014 - Jan 2017

```text
Managed high-volume Customer Service and Sales portfolios for AT&T and DIRECTV, leading a team of 14–20 agents. Optimized revenue and conversion metrics through data-driven coaching and Performance Improvement Plans.
```

Skills: Customer-Service, Sales-Management, Team-Leadership, KPI-Management, Data-Analysis, Coaching, Performance-Improvement-Plan-(PIP), CSAT, Quality-Assurance, Schedule-Adherence

### Aviation Security & Certified CS Agent

Longport Aviation Security. Jan 2012 - Jan 2014

```text
Executed front-counter document profiling and high-security compliance inspections aligned with international American Airlines standards including Cargo.
```

Skills: Aviation-Security, Document-Profiling, Compliance-Inspection, American-Airlines-Standards, Cargo-Security

### Customer Service & Logistics Specialist

Transcom BPO. Jan 2009 - Jan 2012

```text
Managed cross-border passenger logistics, North American travel routing, and high-volume freight shipping quotes for the US and Canada networks.
```

Skills: Customer-Service, Logistics, Routing, Freight-Shipping, Cross-Border-Operations

## Education

### Politécnico Superior de Colombia

Leadership Coaching, Leadership. 2025 - 2025

```text
Completed Leadership Coaching program in 2025.
```

### Servicio Nacional de Aprendizaje SENA

Restaurant and Bar Service: Hospitality, Hospitality. 2009 - 2010

```text
Completed Restaurant and Bar Service: Hospitality program from 2009 to 2010.
```

### Universidad del Atlántico

Bachelor of Education (B.Ed.), Education. 2004 - 2008

```text
Pursued advanced coursework toward a Bachelor of Education (B.Ed.) from 2004 to 2008.
```

### Centro Cultural Colombo Americano

English Language Program, English Language. 2002 - 2004

```text
Completed English Language Program from 2002 to 2004.
```

### Nuestra Señora de Fátima

High School Diploma, General Studies. 1991 - 2001

```text
Earned High School Diploma from 1991 to 2001.
```

## Tech stack

- SAP

To contact Jonathan, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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