# Jonathan Chiwele

Jonathan Chiwele is a remote worker on Himalayas, Senior Specialist – EFT Channels Support Specialist at Zambia National Commercial Bank Plc, based in Zambia.

Source: https://himalayas.app/@jonathanchiwele

```text
Payments technology specialist at Zambia National Commercial Bank Plc who implemented Android POS terminals and automated settlement file exchanges.
```

| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | Zambia |
| Authorized to work in | Zambia |
| Salary expectations | 60k+ USD |
| Job categories | Payments Technologist, Payment Systems Analyst, Application Support Analyst, POS Systems Analyst |
| Skills | Payment Switching, Postilion Realtime, Postilion Office, TermApp.Iso, ATM Support, POS Support, Merchant Acquiring, Agent Banking, E commerce Payments, CyberSource, Secure Acceptance, Simple Order API, SOAP Toolkit API, Settlement Processing, Reconciliations |

## About

```text
At Zambia National Commercial Bank Plc, I implemented Android POS terminals using Postilion’s termApp.iso, including certification with Visa, Mastercard and China UnionPay. I also enabled contactless card acceptance across POS and ATM channels.

I automated settlement file submissions and collections between the bank, the National Financial Switch and Visa’s SFTP environments, improving consistency in reconciliation and reducing manual intervention. I also implemented debit at source processing for Visa-issued and NFS-issued transactions.

In my most recent role as Senior Specialist – EFT Channels Support Specialist, I delivered Postilion switch stand-in processing during a core banking migration, coordinating testing, production implementation and monitoring. My experience also includes supporting Postilion platforms, ATM and POS services, merchant acquiring, agent banking and e-commerce payments.
```

## Experience

### Senior Specialist – EFT Channels Support Specialist

Zambia National Commercial Bank Plc. May 2025 - Oct 2025

```text
Delivered Postilion switch stand-in processing during a four-day core banking migration, coordinating testing and production implementation. Coordinated daily EFT channels support activities, prioritizing incidents and technical issues across merchant acquiring, agent banking, ATM, POS, and e-commerce services.
```

Skills: Postilion, EFT-Channels, Incident-Management, Change-Management, Vendor-coordination, Technical-Support, Payment-Systems

### EFT Channels Support Specialist

Zambia National Commercial Bank Plc. Oct 2022 - May 2025

```text
Led the team responsible for supporting POS business (Agent, Merchant, and E-Commerce), managing services including Postilion Platforms, ATM/POS, Visa Settlement System, Proview Monitoring, and Terminal Management systems.
```

Skills: Postilion, ATM, POS, Visa-Settlement, Proview-Monitoring, Management-Terminal, Team-Leadership, Support-Management

### Channels Applications Support Analyst

Zambia National Commercial Bank Plc. Jan 2018 - Oct 2022

```text
Provided support for Postilion Platforms, ATM/POS, Visa Settlement System, Proview Monitoring, Terminal Management systems, and Pre-Paid system for government social cash and farmer input support programs.
```

Skills: Postilion, ATM, POS, Visa-Settlement, Proview-Monitoring, Management-Terminal, Prepaid-Systems, Application-Support

### POS Analyst

Zambia National Commercial Bank Plc. Oct 2016 - Dec 2017

```text
Supported the deployment, maintenance, and monitoring of POS services, investigating technical issues affecting transaction processing and service availability. Contributed to improvements in support procedures and business processes for POS operations.
```

Skills: POS, Technical-Support, Troubleshooting, Process-Improvement

### Systems Analyst ATM/POS

Zambia National Commercial Bank Plc. Jan 2015 - Oct 2016

```text
Deployed, maintained, and supported applications serving ATM and POS channels, monitoring availability and resolving operational issues. Participated in application maintenance and service enhancements to support reliable banking operations.
```

Skills: ATM, POS, Application-Support, Monitoring, Troubleshooting

### IT – Intern (CBA)

Zambia National Commercial Bank Plc. Aug 2014 - Jan 2015

```text
Installed, configured, maintained, monitored, and supported Point of Sale (POS) terminals for the Bank's Merchant Services, Agent Banking, and Branches, and supported mobile banking services.
```

Skills: POS, Installation, Configuration, Maintenance, Mobile-Banking

## Education

### University of Greenwich

Bachelor of Science (Honors), Computing

```text
Bachelor of Science degree in Computing with Honors, completed in August 2014.
```

### NCC Education

Level 5 Diploma in Computing (QCF), Computing

```text
Level 5 Diploma in Computing (QCF) delivered by Zambia Centre for Accountancy Studies (ZCAS), completed on 22nd January 2013.
```

### NCC Education

International Diploma in Computer Studies, Computer Studies

```text
International Diploma in Computer Studies delivered by Zambia Centre for Accountancy Studies (ZCAS).
```

### ITIL

ITIL Foundation Certificate, IT Service Management

```text
ITIL Foundation Level certificate.
```

### Postilion

Postilion Basic Training, Payment Systems

```text
Postilion Basic Training (PBT) course.
```

## Tech stack

- CyberSource

To contact Jonathan, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

## People also viewed

- [Gary Mhone](https://himalayas.app/@garymhone): Information Security Officer, TechPay/Techmasters Zambia
- [Pious Musabaila](https://himalayas.app/@piousmusabaila): Lead Project Consultant, NAPSA
- [ndanji simbeye](https://himalayas.app/@ndanjisimbeye): Technical Payments & IT, Stanbic Bank
- [Chali Chilonga](https://himalayas.app/@chalichilonga): Business Development Coordinator, Zambia Telecommunications Limited (Zamtel)
- [Max Lukona](https://himalayas.app/@maxlukona): System administrator, Flexipay Solutions Limited
- [emmanuel saviye](https://himalayas.app/@emmanuelsaviye): Graduate Engineer SOC Analyst, ZESCO Limited
- [Christine Katongo](https://himalayas.app/@christinekatongo): Customer Service / Financial Support, Castlebet Zambia
- [Lazarous nathan galufu](https://himalayas.app/@lazarousgalufu): Data Entry Clerk, Rufunsa Town Council
- [Jethro Mushilingwa](https://himalayas.app/@jethromushilingwa): Full Stack Developer, DSSL
- [Remmingtone Milambo](https://himalayas.app/@remmingtonemilambo): Manager Remittances & Interoperability, MTN Mobile Money Zambia