# Johnson Iwunze

Johnson Iwunze is a remote worker on Himalayas, Bank Teller at Zenith Bank PLC, based in Nigeria.

Source: https://himalayas.app/@johnsoniwunze

```text
Customer support specialist at Zenith Bank PLC, resolving customer concerns across banking transactions and hotel service issues.
```

| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | Nigeria |
| Authorized to work in | Nigeria |
| Salary expectations | 30k+ USD |
| Job categories | Customer Support Specialist, Customer Experience Specialist |
| Skills | Customer Support, Customer Experience, Complaint Resolution, Service Recovery, Issue escalation, Customer Follow up, Email Support, Phone Support, Live Chat, Customer Information Management, Customer Needs Analysis, Service Improvement, Customer Satisfaction, Customer Retention, Opera Property Management System |

## What I'm looking for

```text
I'm looking to bring my transferable customer support skills into a remote customer support or customer experience role.
```

## About

```text
At Zenith Bank PLC, I serve customers at the banking counter, process routine transactions, and guide people through banking procedures. I handle routine concerns and escalate more complex matters when needed.

At Protea Hotel by Marriott, I supported guests with billing, room readiness, housekeeping, food quality, Wi-Fi, and other service concerns. I handled approximately 15–20 complaints and service concerns daily, coordinating with internal teams and following through until resolution.

During night shifts at Protea Hotel by Marriott, I acted as head of duty and coordinated colleagues to address escalated concerns. I also trained new staff on customer service expectations and day-to-day procedures.

At Full Moon Hotel, I responded to guest requests, supported service recovery, and handled cash and credit transactions. I'm now looking to bring my customer support experience into a remote customer support or customer experience role.
```

## Experience

### Bank Teller (current)

Zenith Bank PLC. Nov 2025 - Present

```text
Serve customers directly at the banking counter, processing cash withdrawals, deposits, and other routine transactions accurately and efficiently. Handle customer concerns professionally, resolving routine issues and escalating complex matters appropriately.
```

Skills: Customer-Support, Cash-Handling, Transaction-Processing, Problem-Solving, Escalation-Management, Attention-To-Detail, Multitasking, Record-keeping

### Guest Service Expert / Customer Service Specialist

[Protea Hotel by Marriott](https://himalayas.app/companies/marriott-international). Jul 2017 - Jun 2025

```text
Provided frontline customer support in a 90-room international hotel, handling approximately 15–20 complaints and service concerns daily. Investigated and resolved customer issues involving billing, room readiness, housekeeping, food quality, Wi-Fi, and other service-related concerns.
```

Skills: Customer-Support, Complaint-Resolution, Service-Recovery, Issue-escalation, Cross-Functional-Collaboration, team-training, Opera-Property-Management-System, Micros, Microsoft-Office, Google-Workspace, POS-systems, Zendesk

### Guest Service Specialist

Full Moon Hotel. Feb 2016 - Jun 2017

```text
Provided frontline customer service, responding to customer requests and ensuring timely and professional service delivery. Handled customer concerns and service issues while working with colleagues to identify practical solutions.
```

Skills: Customer-Support, Complaint-Resolution, Service-Recovery, Cash-Handling, Multitasking, Teamwork

## Education

### Imo State University

Bachelor of Science (Hons.), Geography and Environmental Management

```text
B.Sc. (Hons.) in Geography and Environmental Management from Imo State University, Owerri, Nigeria, completed in 2023.
```

## Tech stack

- Google Docs
- Google Drive
- Zendesk
- Google Workspace
- Google Sheets
- Microsoft Excel
- Microsoft Word
- Microsoft PowerPoint
- Microsoft Office

To contact Johnson, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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