# johnnie miralda

johnnie miralda is a remote worker on Himalayas, Solutions Engineer at Experenta, based in Honduras.

Source: https://himalayas.app/@johnniemiralda

```text
I build Five9 CCaaS platforms and AWS integrations for enterprise contact centers.
```

| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | Honduras |
| Authorized to work in | Honduras |
| Salary expectations | 40k+ USD |
| Job categories | Solutions Engineer, Implementation Lead, Backend Engineer, Cloud Architect, Product Owner |
| Skills | Five9, IVR, Digital Experience, IVA, Natural Language Processing, Contact Center Architecture, AWS, Event Driven Architecture, Service Design, Infrastructure Planning, REST API Design, REST API Use, Salesforce Apex, SAP API, WhatsApp Business API, Gupshup, Twilio, Infobip, Meta Cloud API, Meta API, Python, Java, C#, SQL, Project Scheduling, Capacity Planning, ClickUp, Trello, Salesforce, SAP, English, Spanish |
| LinkedIn | https://linkedin.com/in/johnnie-miralda |

## What I'm looking for

```text
I'm looking to lead end-to-end CCaaS and cloud integration work, building scalable client solutions from discovery through launch while combining hands-on architecture with technical delivery leadership.
```

## About

```text
At Experenta, I lead Five9 implementations from discovery and architecture through QA, go-live, and post-launch support for enterprise clients across Latin America and the Caribbean.

I built Digital Experience from scratch: an AWS event-driven SaaS platform connecting WhatsApp, Facebook, Instagram, and Telegram with Five9. It now supports eight enterprise clients across four countries.

I design integrations between Five9, Salesforce, SAP, Meta APIs, and WhatsApp Business API providers, while serving as a technical point of contact in English and Spanish. I also manage a cross-functional team of five engineers delivering concurrent implementations.

My work includes multi-country CCaaS rollouts, IVR architecture, REST APIs, Salesforce Apex, and cloud infrastructure. I enjoy taking products and client solutions from initial discovery through deployment and ongoing support.
```

## Experience

### Solutions Engineer (current)

Experenta. Nov 2023 - Present

```text
Lead the Five9 implementation practice with full lifecycle ownership from discovery and architecture planning through configuration, QA, go-live, and post-launch support. Manage a cross-functional team of 5 engineers and serve as Technical Point of Contact for enterprise clients across LATAM and the Caribbean.
```

Skills: Five9, CCaaS, Salesforce, SAP, WhatsApp-Business-API, AWS, REST-APIs, Project-Management, Team-Leadership, Client-Facing, English, Spanish

### Full Stack Developer

Experenta. Apr 2022 - Nov 2023

```text
Built internal and client-facing solutions end to end, focusing on backend services, REST API development, and third-party integrations. Architected and developed Digital Experience, the company's flagship social-channel connector for Five9.
```

Skills: Backend-Development, REST-APIs, AWS, Five9, Integration, Python, Java, C#, SQL

### Professional Internship

Experenta. Apr 2021 - Apr 2022

```text
Trained in AWS cloud fundamentals and Five9 platform administration; supported live contact center operations.
```

Skills: AWS, Five9, Call-Center-Operations

## Education

### Universidad Tecnológica Centroamericana (UNITEC)

Bachelor of Science, Computer Systems Engineering

```text
Completed a Bachelor of Science in Computer Systems Engineering in 2022.
```

## Tech stack

- Gupshup
- Salesforce
- Python
- Java
- C#
- Trello
- ClickUp
- Twilio
- SQL
- SAP
- Infobip

To contact johnnie, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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